Overview
HomeSafe has a rating of 4.3 stars from 477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job and car shield. HomeSafe ranks 2nd among Home Repair sites.
No issues, no problems. I called my contractor to diagnose the problem. Once it was assessed, I called HomeSafe with the diagnosis. It was approved. The contractor did their thing and it was done!
There were no issues. People were nice on the call. I will probably renew again if I can continue to afford the premiums, since I have limited income now.
Robert, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Had a brief phone conversation. It went well. It is all good.
Mildred, thank you for your review! Please don’t hesitate to call us if you need anything.
I had an issue with my debit card. It was compromised had nothing to do with home safe, but I could not get to the bank, which is a town away from where I live to get my new debit card. I had to explain this to I think four of your employees, and my husband had to explain it to. I think that many as well I finally asked a guy to make a note of it that I would be paying it Friday afternoon which I did just like I said I would but you're aggressive phone calls, and Robo calls are highly annoying. I am paid up and things like that happen to people. You should have a plan for taking that into consideration.
Myra, we apologize for any inconvenience this may have caused. Our system automatically assigns representatives to contact customers with past-due payments to ensure that there are no gaps in coverage. If you have any further questions or concerns, please reach out to our Customer Service Department at 1-800-332-4177 for assistance.
No one call me back yet on the matter of my furnace they were out here two weeks ago to fix my furnace and now the same thing is happening with it so I guess I'm gonna have to fix it myself and order the parts myself because I haven't received a call back yet
Mirthus, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the service provider to proceed in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-332-4177.
My experience was good, to repair my refrigerator was more than the refrigerator was worth. I will have to purchase a new refrigerator. The amount is not enough to purchase a new one, also I will have to purchase & get reimbursed. Some people may not be able to afford that. This is my only complaint.
Cynthia, thank you for taking the time to leave a review. Upon further review, we found that the service provider you chose does not accept payments from us. Unfortunately, we have no control over the service providers' policies and whether they choose to collaborate with us. If you have any questions or concerns, please contact our Customer Service Department at 1-800-332-4177 for further assistance.
I had previously had a very unsatisfactory experience with an appliance insurance plan. My refrigerator compressor failed, and the company was unable to send a repair person for one month. I cancelled that policy and, months later—and with some skepticism —signed up with Home Safe. When my washer suddenly started making an awful noise, I contacted Home Safe and was promptly connected with a customer service representative. They contacted a repair person in my area, requested a date of service, and informed me that the repair person could be at my house in 2 days. I thought that was very reasonable. The repair person showed up, on the date and at the time promised, and fixed the washer in less than an hour. I was very happy with the customer service, the repair, and the cost—my only expense was my $65 deductible.
Joanne, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
This time I only called to make a payment. The representative was very nice and friendly and processed my payment and answered my questions.
Suzanne, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
The folks who helped me out, were totally professional and listened to my situation. After I turned in the proper documents, their response was expedient and proper.
Charles, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Good and I recommend home safe to others
Great to work with it works for me.
Thank you
W c gann
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William, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
No refrigerator since thanksgiving. DECEMBER 3RD - NOW*! WHATS YOUR PROBLEM? IN DETAIL. YOUR approval girl TRACY "NEEDS" RETRAINING. BILL (WILLIAM M FARACI).PSL,FL.
William, after further review, we have identified several factors that led to the delay in your claim. After your claim was denied, you sought a second opinion, which presented challenges for the claims department in obtaining the cause of failure from the service provider. Once the refrigerator was repaired, it was reported that the fridge was still experiencing issues. Currently, your claim is pending a replacement; however, the claims department requires specific documentation from the service provider to proceed. If you need assistance in understanding what documentation is needed to resolve this issue, please feel free to contact our Customer Service at 1-800-332-4177.
Any questions I had they were very helpful! I haven't had to need help with any appliances, yet!
Donna, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
My interaction with everyone was professional and polite.a
They quickly handled my problem request.
Barbara, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Excellent service---took care of our issue & got it resolved quickly
Frank, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
The sales person was very informative and understood what I needed
Mary, thank you for the review and welcome to HomeSafe! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact our Customer Service at 1-800-332-4177 with any questions or concerns you may have regarding your coverage.
Answered my questions and was very knowledgeable. Took care of my concerns.
We are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
A few slight delays on return email responses.
Excellent.
Awesome I experience great customer service responsibility home safe is a home warranty that I would tell anyone about in the United States.
Ardis, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
They sent a service provider same day who asset what was wrong and Home safe was so efficient in correcting the issue. So glad I had this service.
Gloria, we appreciate your review and are glad we could be of service. If you have any further needs or questions, please reach out!
Ok fine good ok fine good. Ok fine good ok fine good ok fine good ok fine good ok fine good ok fine good
Thomas, thank you for your review! Please don’t hesitate to call us if you need anything.
When I called the first time, I was worried that they wouldn't be able to help me. They are true to their word. They sent a technician to c my washing machine. He said that I needed to replace it. And they did. I highly recommend this company to everyone. Great service.
Juanita, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Donald, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!