Overview
HomeSafe has a rating of 4.3 stars from 479 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job and car shield. HomeSafe ranks 2nd among Home Repair sites.
No experience and expensive expensive done done done done
Customer service helped me change my payment method.
Thank you for your review. We are pleased to hear you found our service helpful!
Didn't have to use but satisfied that if I needed them they were available
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy please let us know.
Very professional experience, helpfully, understanding.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
It was long time coming to get parts and assignment
Thank you for your review! If you have any questions or concerns during the claims process, please contact our Customer Service Department for further assistance at 1-800-332-4177.
Very professional and friendly handle the problem right away.
We appreciate your review and your support. Glad to see our customer service was able to help you out so quickly!
Purchase. Staff has been polite and explained in professional manner
Welcome to HomeSafe! Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Very helpful understood my problem and gave me a number to go bye
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
You handled my payment promptly and reimbursed me fast
Immediate response to whatever problems you have and how it will be handled.
I just got with Home safe, no good or bad experience at this time.
Welcome to HomeSafe! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
My claim for a damaged heat exchange unit was denied even though the damage occurred internally.
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process, and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
They never did send me information on the coverages I had
Thank you for taking the time to bring this matter to our attention. We always are looking for ways to improve on providing an exceptional Customer Service experience. We will use your feedback to better our processes.
It was quick to get my check, I have no complaints
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
They just updated my payment method that's all xxxx
Thank you for your review. Glad to see our customer service was able to help you out so quickly! Please contact us if you have any other questions.
I have had no interactions with home safe except to make payments.
Thank you for the review and when your home does encounter a repair, don't hesitate to give us a call!
Was able to review services and determine if any were needed
We're happy to hear this! Let us know if you need anything else.
Didn't use! No kind of refund after 2 years payment
We do apologize you feel this way. Please contact us with any questions or concerns you may have regarding your coverage.
See above for my comments. I am still over a mo
Nth without repair being done
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
Jason was so friendly, professional, and patient with a great sense of humor.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
It is just comforting to know that our appliances are covered.
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your time and when you do encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.