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From the business
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 647 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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My dishwasher broke. It's so old we can't find a new brain for it.
I was so mad I wasn't helped. I paid my monthly payments and then for me not to get helped it's crazy. Fortunately I found someone that help me. I'm not a person with alot of money and I was hoping Homesafe was going to help me but I WAS REALLY DISSAPOINTED!
We are sorry to hear this. We do require at least a 24-hour notice before the due date for us to have time to stop the payment from running. Our Customer Service Department is open Monday through Friday from 7 AM to 7 PM CST and on Saturdays from 8 AM to 3 PM, with the exception of holidays. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
The service and quality of work was professionally preformed to my expectation. I am very satisfied.
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
The repair of the not working refrigerator seemed complete but the next day it wasn't working the repairman called me back around 2330 and he said he would come by between 0900-1000 he still hasn't come by and they don't answer their phone or return phone calls and we have lost lots of food
We are sorry to hear this. All Service Providers are independently owned and we have no say in their process. We are, however, always willing to explain the claim process details and address any issues. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
We have been trying to get our water softener/purifier fixed for months and it is like we do not exist.
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
Wasn't sure if I was going to continue the program but after talking with the representative I felt it would be the best for our household.
Only had a telephone conversation as now, as to how this coverage would work for me.
Service was done on a timely basic.Keep up the good and I will always call on Homesafe.
I had a bathtub faucet leak. Customer service called the plumber and he called me the same day and came out to assess the problem.
I needed to update payment information. Your representative knew exactly what to do. Was very clear instructing me and efficiently took my information and completed the task quickly.
Helpful in filing my claim. Polite and experienced. Outcome for my claim was satisfactory
Wonderful service. Thank you. Quick and easy. A person that spoke English well.
Glad I contacted Homesafe to cover everything I feel protected now. Glad I contacted them to help me out.
After making my call to Home Safe they expeditiously gave me my claim number and helped me locate a company that would meet my needs as quickly as possible. I was quite pleased and I am a happy customer as the installation of my heater was professionally done
They were very friendly and followed up and quickly resolved our claim
I had to update my personal information. The customer service person was so polite and helpful.
On time
Quickly did an excellent job
Coaching of use of equipment outstanding
Very pleasant and informative, thank you Wayne he described the items to me and was very thorough
I was happy that I got to talk with him. Thank you, Wayne
I had to make several calls to get the claim processed and I am still waiting on my reimbursement check. It has been about 3 weeks after the job was done.
I would recommend this service to others.I have not used the service myself yet.
The process was long but it was worth it.they was so helpful every time I called them the went over and beyond to help me out
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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