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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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I went through the steps online and verbally with one of your representatives and I still haven't had anybody to come out here to look at my ice maker My refrigerator they just told me they were going to get the part and then they come out we haven't heard anything. And now I'm having problem with my stove and we're going to have to go through the same hassles with that. Let me know
Everyone has been helpful so far. But, I am still waiting for my reimbursement check.
Laurie, we appreciate the time you took to leave a review. After further review of your account, it appears the check was issued on December 17,2024. We do advise it may take up to 14 business days to receive a check in the mail, depending on the U.S. postal system. Please contact Customer Service at 1-800-332-4177 if you have any questions.
Great customer service. Lady was very informative about finding my claim situation.
Gregory, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call.
Don't sign up with home safe for home warranty, your calim will never go thru they will find a loop hole to deny the calim. Don't fall for the sales pitch
We appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. We would be more than happy to look into the claim to see if there is anything we can do for you. What is your policy number?
There had been a double payment made in error and the rep was very kind and professional.
Brian, thank you for your time and review! If you have any questions or need further assistance, please don’t hesitate to call us.
We're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Helpful and efficient resolved issue with dishwasher claim
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
They didn't hesitate in sending us the.money for us to use in finding someone in our area to fix our problem. We thank them...
Delores, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Alway kind and helpful and understanding!
I hope when any issue arises,the same curiosity are extended, I feel they will be!
Thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
The person was very kind and understanding sorry I don't have time to do that
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Very polite and helpful. Understanding what the problem when taking a meticulous probing in the refrigerator.
We are delighted to hear this! Please do not hesitate to reach out if you need anything else.
My installed microwave stopped working several weeks ago. I filed a claim. Had it approved. Approved via phone the model they wanted to install. I then heard nothing for 2 more weeks. I called to check status and found out my claim had not been acted on. Had to approve another microwave model (apparently the model I had previously approved was no longer available). Had to have my color choice of white approved. I also asked for a confirmation of date of delivery. The last communication I had was last week.
I'm tired of waiting. I will be contacting them again just to make sure I don't slip through another crack.
I am not very impressed.
Sharon, we apologize for any confusion during the claims process, After further review, it appears the order has been submitted for the new appliance. For more details, please contact our Customer Service at 1-800-332-4177.
I can't say my experience you guys were awesome the people that are supposed to be fixing my oven I haven't heard a word one they would get back with me in 2 weeks it's been longer than 2 weeks I have no idea what's going on
Glenda, we apologize for any confusion regarding your claim. We have no control over the Service Provider process as they are independently owned and operated. However, we are here to help in any way we can. Please call our Customer Service at 1-800-332-4177 for further assistance.
Linda, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Home Safe came through again! The stove shorted out in the morning as I was cooking for Memorial Day. At the next business day, The HomeSafe team set me up with a repairman who came out an did his evaluation. When the parts were available he came out the following late Friday afternoon to repair the stove. Overall the process worked as advertised. Two thumbs up for customer service and execution!
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
You want a review for no service.You were unable to provide me with a service person to fix my air conditioner.
We are sorry, but our claims team should have helped you find a service provider. If they could not find one, then the responsibility would be yours to find one. All service providers are independently owned and we have no idea which ones will and will not work with home warranties. All we can do is the same as you and call around. If you need any further assistance, do not hesitate to give us a call.
Customer service did a great job of keeping my account in order
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Gave me the run around for 4 weeks and Never.
Call me talk to me Directly.
But left a message. What?
You all was only going to pay on my claim.
Also I have not heard from From Home safe Since they told me what they was going to pay all my claim.And it's been about 4 weeks.Never asked me about if the problem was fixed.Haven't heard from them since
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
Very satisfied with the results and the experience. Service was good
We appreciate your support. If you have any questions don't hesitate to give us a call!
It was easy making a claim to get my clothes dryer fixed. Your people made it very easy for me. My dryer is fixed and I received the check from your company.
We are delighted to hear this! Please do not hesitate to reach out if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Robert, that is unfortunate to hear and we apologize for any confusion regarding the claims process. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.