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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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Fast service and friendly customer rep and reasonable prices
No one call me back yet on the matter of my furnace they were out here two weeks ago to fix my furnace and now the same thing is happening with it so I guess I'm gonna have to fix it myself and order the parts myself because I haven't received a call back yet
Mirthus, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the service provider to proceed in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-332-4177.
I had experience a couple of discrepancies with my dryer & my heating systems both times
Maurice, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
I appreciate this company they have helped me in several occasions and has saved me money along the way. Great Company!
Ronnell, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I contacted you and got a incident number and I contacted Farrs Hardware,Paid my deductible, they came and fixed it.
So far haven't heard anymore,so I guess everything's fine and paid for.
We appreciate the time you took to leave a review! After further review, it appears the Service Provider has been paid and the claim file is marked as Closed. Please contact our Customer Service Department at 1-800-332-4177 for further assistance if you have any questions or concerns you may have regarding your recent claim.
Initially everything was going smoothly. Technician arrived and said he couldn't fix it. Have not heard anything since? Called Armis and they were going to reach out to technician🤷‍
Todd, we apologize for any confusion regarding the claims process. After further review, the notes on the claim indicate the Claims Department is waiting for a diagnostic and estimate from a Service Provider. We recommend you contact our Customer Service to provide assistance in how to proceed in the process. We are here to assist in any way we can and look forward to speaking with you soon.
The representative was helpful in finding out the information I needed to get my heating unit blower fixed. She went above and beyond!
Ava, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Waiting on a decision. Replacement water heater tank needed. Submitted all info. Waiting now for the go ahead.
Salvatore, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
A few slight delays on return email responses.
Excellent.
Awesome I experience great customer service responsibility home safe is a home warranty that I would tell anyone about in the United States.
Ardis, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Home safe provided us with a technician who was knowledgeable courteous and professional
Frank, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Everyone I talked with while filing was courteous and helpful.
Dorothy, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I have called several times to no avail. I have been without heat for 10 days and no one has contacted me to get an HVAC person to come to my house. The last call I made was 3 days ago to see who was comimg. They still have never called me back. This service is unexceptable!
Sandra, that is unfortunate to hear and we apologize for any inconvenience this has caused. It is at the Service Provider's discretion whether or not they choose to work with home warranty companies. We suggest that you contact the administrator of your account for further assistance and to discuss what options may be available. If you have any questions please contact our Customer Service at 1-800-332-4177.
Our experience with HomeSafe went very well, understand the problem we were having. Easy to talk to
Melves, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Excellent experience. The agent was empathetic with my concerns and she did everything she could to resolve my issue.
Leroy, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Sandy, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
When I called the first time, I was worried that they wouldn't be able to help me. They are true to their word. They sent a technician to c my washing machine. He said that I needed to replace it. And they did. I highly recommend this company to everyone. Great service.
Juanita, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Water dripping all over onto the floor etc they set me up with a plumber that was 51 miles away they never called I call them got the answering service still no call when I called you back with a plumber I had used before they came that day and fixed the problem and now you say it's not covered I'm serious thinking about dropping this plan
Janet, thank you for taking the time to share your experience regarding your recent claim. We sincerely apologize that our services did not meet your expectations. Feedback like yours helps us identify the areas that need improvement. We are always willing to review your contract, explain the claims process, and address any issues you may have. Please don’t hesitate to contact our Customer Service Department if you have any questions or concerns.
They were very Professional had a very good experience with the company
Picola, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
All the people l dealt with was great In the profession in job they provided.
Great job!
Caroline, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
There no wait for a customer service an answer right away. Thank you so very much.
Hope, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Roderick, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.