Homes.com has a rating of 2.8 stars from 4,139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Homes.com most frequently mention month contract, complete waste and contact information. Homes.com ranks 1207th among Real Estate sites.
Lonnie was very nice and professional. New exactly what the problem was and fixed it immediately
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The customer service thus far has been nothing short of excellent. Homes.com should really be proud of employees to take time to listen and understand what the customer wants.
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My representative (Herb) was awesome... I think it actually took a couple weeks to finally sign up. But he was patient, explained the entire service thoroughly and answered every question I had. We found the best plan for me and now I am a happy homes.com client. Thanks Herb for all your help and patience.
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Excellent Customer Service! Kevin was very helpful, answered all my questions, and was very polite!
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What can I say, I thoroughly enjoy speaking to Cate when I call in with a problem/question. She is patient, professional, helpful and makes me laugh through the experience of having senior moments (forgetting what to do - LOL)...! If you had a rating system from 1 (lowest) to 10 (highest), I would give her 100% - A++++++. I can't thank her enough.
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Lonnie made my job very easy. He's very professional.
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Chris was very helpful in setting up my site. I really appreciated that he was prompt and professional. Thank you Chris!
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I had a pretty good experience as Fitema convinced me that I needed your services to increase my exposure! Fitema was very familiar with your products and services and was very professional in her approach!
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Very polite and thorough in explaining things.
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He's awesome he spent 49 minutes on the phone to ensure compliance with Homes.com what a great asset to your organization.
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Regina was very professional, & quickly helped me with my office's website request. Thank you!
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I don't recognize Sarah's name, however I had excellent experience yesterday (Sept 12) with Jackie and then with Damond. I was disgruntled over the limited number and quality of leads for the amount I was spending, but both Jackie and Damond brought me into a more attentive realization that I need to make some effort to gain the benefits. I was very pleased with both of them.
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Ebony (Pittman) was very professional, helpful, and answered all my questions clearly.
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Quick and easy information about to cancel my subscription. Did have to email in order to cancel subscription. Would have been helpful to do it all in one step.
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Quick, simple instructions to solve my problem
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Very personable and helpful. Not overly pushy, which is a huge relief!
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I had no intent on buying this service, but really wanted to buy something from Euguene Little. He's a real value added to Homes.com
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Alexandra was outstanding. She is the reason I signed up. Please extend my personal gratitude to her.
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Answer: Like any lead generation campaign, you will get the leads as described in the contracts they provide, but a lead does not mean a sale. It is up to the you to close the sale on leads that come in.
Answer: Good afternoon, Kay. Homes.com receives foreclosure listings from a third-party partner. Is your concern that your home should not be listed under that category? If so, please reach out to our Customer Service team to assist you with the removal process (866-774-2947).
Answer: We apologize for your frustrations, Marco. If you could please call the Homes.com Customer Service department at 866-774-2947 to speak with one of our friendly account managers, he/she would be able to assist you with your concerns.
Homes.com offers today’s demanding homebuyers, renters, and those somewhere in between a simply smarter home search with a more personalized and conversational way to find their next home. Since its launch over 25 years ago, Homes.com offers real estate professionals brand and property advertising, search engine marketing, and instant response lead generation to help them succeed online.