Homes.comReviews 4,139

Customer service communication was transparent and easy.

Excellent Customer Service. Gave me exactly what I wanted when I asked for it.

Customer Service is good, Connor is awesome, thanks! I like also the extra content that you provide.

Brandon was amazing, answered every question we asked and was very personable.

I had only two leads since origination. The first one was for a state I am not licensed by a person who barely speak English. The 2nd once hung up on me when I asked her if she has been pre approved or needed help with approval. She claimed to have no job, no financing, but just wanted to go see houses. I thought you sent leads that have been validated. This appears to be a complete waste of my money

My experience with Homes.com is the worst experience I've had with a lead generation company. I reopened a 3 month account with them in December 2020. I gave them the credit card information that I wanted them to use with this account. They deducted my monthly fee from this card in December and January. Then, in February they, for whatever reason, without my authorization, used an old card I had on file which was linked to my bank. As a result, it threw my bank balance off. I called to get the situation resolved and spoke with a gentleman named Mario. Worst customer service I have ever received. He was rude, never took responsibility for their mistake and kept insisting that I gave them permission to use the other card, and refused to let me get a word in edgewise. He finally claimed that the situation had been rectified and that the fees had been credited back to my account. When I checked my account, I saw where the fee had been reversed and then ADDED BACK! So nothing has been rectified. My bank is now investigating this situation. I would not recommend this company! Nightmare!

I was called and told that the zip code I was using is not great and I decided to go with a recommended zip code and was told that I could cancel the one that I had previously signed up for. I did the cancelation but was still charged for it.

Since agreeing to pay for this service I've had only ONE lead. And even though I called immediately upon notification of the lead, someone else got it apparently.

The first program I bought was not productive. Another associate worked with me to get an appropriate program. Fingers crossed!

Katie is a great advocate for homes.com! Very informative and easy to give and get information needed.

I was extremely impressed with the advice that I was given today on our call.

Ive been registered for 2 weeks, and my profile is still wrong, after repeatedly asking my rep to fix.

Monet is a great salesperson and the service works well.