Home Perfect

We ordered a black pedestal sink set for our bathroom. The picture on the website clearly shows both the pedestal and the sink, and the description would lead you to believe that's what you're purchasing. However, apparently you're just purchasing the pedestal, or the sink - whatever they decide to ship. And the ironic thing is: the sink and the pedestal aren't universal and can only be used if both pieces are purchased together. So, why would one only buy the pedestal (or the sink as a woman described in the site reviews) if they can only be used together? So, we ask to return the item since the product description was misleading... It was almost impossible to get a live person (had to leave several messages and not once were our calls returned), and when we finally did get through, they could barely speak English. Not only that, but we asked three times for them to email us the return label. Its been over a week and still no return label. I doubt we'll ever be able to send back and be refunded for the useless pedestal sitting in our closet taking up space. Hands down, WORST, most unprofessional "company" ever. Trust your instinct and do not spend a dime on any merchandise these clowns have to offer. Such a waste of hard-earned money and time.

DODGY! NON-PROFESSIONAL SERVICE & RIP-OFF - Ordered 3 products and waited a few weeks and heard nothing. When I enquired I was told they weren't going to ship unless I paid extra in shipping - or I had option to cancel the order. I cancelled and was mad that I had to initiate contact with them about this matter in the first place.
THEN... I get an email saying that my item was SHIPPED! And... that they WERE NOT going to charge me extra for shipping. HOWEVER, then I learned that they DID CHARGE ME EXTRA. I wrote to them complaining and asked them to recall my order or at least refund all shipping costs - since IT STILL HADN'T arrived yet. They did NOTHING. I was ultimately charged DOUBLE the cost of my 3 products in shipping WITHOUT my consent. I am in the process of appealing but so far... NO RESPONSE. I rarely have poor buying experiences online but this has been terrible.

Never, Never, Never, Never, Never, Never, Never, NEVER order from these people. Ordered a balancing valve on 1/31/19 for a job we have. Card was charge 2/4/19 which typically means items have shipped when a card is charged. Apparently, not with this company. I called 2/14 to get a tracking number and spoke to someone in India who told me the item was in the warehouse ready for shipping but he didn't know why it hadn't shipped. He was sending an email while I was speaking to him to inquire and would get back to me. No call back, so called 2/15 and, again, spoke to the same person in India. He said it was in the warehouse ready for shipping but he didn't know why it hadn't shipped and was sending an email. (sound familiar?) He said would get back to me Monday or Tuesday. I told him I needed to know that day. No call back and Monday was a holiday. Called Tuesday 2/19. Same script. Item was in the warehouse ready for shipping... blah, blah, blah. I told him if it didn't ship that day the order would need to be cancelled. 2/20 - "Item is in warehouse ready for shipping. Just sent email..." Cancelled order. Reading the other reviews (which I SERIOUSLY should have done prior to ordering from these people) NOT looking forward to the reimbursement process.

Top class all round. Service, breadth of product and speed to deliver. For certain my new place to shop for all my home improvement needs

I have read all the complaints about Home Perfect and I am NOT surprised. This is what happens when you have INCOMPETENT children running what was once a LUCRATIVE and LEGITIMATE business, I for one should know, I was an employee there 4 years ago and have asked the authorities time and time again to investigate the business practices of this company.

There is a President of Kovid Faria, who hides behind Alex Teller making everyone believe teller is the President because Faria has stakes in other businesses, Then there is the real owner, AF Supply, an industry wholesaler who uses this site to rid itself of unwanted, used, returned and outdated products.

Some may say I am a disgruntled past employee when in fact I am not. I left this company after i realized what the business practices had become after Faria took over.

Money was refunded but I asked them to notify me if misplaced items found. Otherwise, bait & switch?

We called in and ordered a Grohe Faucet, The customer rep. Informed us that we needed to get the valve too, She place both the orders over the phone. When we got the product, we installed the Valve. Upon final install of Trim, the product was not right. HomePerfect will not replace the trim, but offered to replace the valve, if we prepaid for the new valve and sent back the incorrect valve after it was pulled out by the plumber. HomePerfect agreed that they will credit us for the incorrect valve once the valve was received. Now they are refusing us the credit for the return. It is almost 6 months now and they will not even respond our emails. The Sales manager agrees it was their fault but donot want to take ownership of the issue.We have paid the plumber now 2 times, 1st to install the 1st valve, then to pull it out and replace it with the correct valve. A reputed company would have actually even paid for the plumber cost, we are not asking for this. All we need for HomePerfect to do is to credit us for the incorrect valve which they have in their possession. Thank you.

Homeperfect is easily the WORST online company that I have ever dealt with. I ordered a shower from them specifically because their site stated that the item would be shipped in "24-48
Business hours" which was faster than other online stores offering the same product. A couple days later a brief email was sent by homeperfect stating that the shower I purchased was now back ordered. I immediately called the company with the intentions of cancelling my order, but was persuaded to wait a couple of days because I was assured that they could contact the supplier and ship the item within a week so consequently I made scheduling arrangements with my contractor for this estimated ship date. Another two weeks came and went and I still didn't have the shower. I sent emails (because I could not get through to anyone on the customer service phone lines) and didn't receive a response until a week later and it was a useless one sentence response stating that my order would be shipped in 24 hrs, LIES. Bottom line the customer service reps should have just told me that they could not get the shower delivered in a timely fashion instead of exaggerating about the ship date. I ordered on MARCH 8th and didn't get the shower until APRIL 16TH! And this whole time the product page on their site still stated that the item would be shipped within 48 business hours.
I ordered everything else for my renovation at other online stores that were efficient and pleasant to deal with, Homeperfect could use some business lessons from them.

Very nice shopping experience. Items arrived on time in good condition. Can not wait to use the showerhead purchased

I bought 2 lights (Actually ordered 7 that they said were in stock but 5 were cancelled as they weren't actually in stock). Home perfect confirmed the purchases of the 2 lights and that 2 more of the lights I wanted were available for purchase. I purchase one of the lights but the other disappeared from my cart. I went to buy it again and the price has gone up about 30%. I asked them to honour the original price (I have a photo of it) and they said they wouldn't and I said I wouldn't shop there again. So they cancelled all the lights I had already purchased (increased the prices of these prices considerably - in one case it almost doubled) and refused to send me the items for the purchase price I paid. Because of the purchases and cancellations I am out of pocket the bank fees etcassociated with this. So after ordering 8 lights I now have none and paid around $100 to my bank for the pleasure! I've had bad customer experiences before but never actually had some cancel my purchases after I have actually bought them! Apparently the items were priced incorrectly when I bought them... Not a valid reason to take my purchases back!