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Rachael W.

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Experience: Home & Garden

Member since October 2020

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1 Review by Rachael


I bought 2 lights (Actually ordered 7 that they said were in stock but 5 were cancelled as they weren't actually in stock). Home perfect confirmed the purchases of the 2 lights and that 2 more of the lights I wanted were available for purchase. I purchase one of the lights but the other disappeared from my cart. I went to buy it again and the price has gone up about 30%. I asked them to honour the original price (I have a photo of it) and they said they wouldn't and I said I wouldn't shop there again. So they cancelled all the lights I had already purchased (increased the prices of these prices considerably - in one case it almost doubled) and refused to send me the items for the purchase price I paid. Because of the purchases and cancellations I am out of pocket the bank fees etcassociated with this. So after ordering 8 lights I now have none and paid around $100 to my bank for the pleasure! I've had bad customer experiences before but never actually had some cancel my purchases after I have actually bought them! Apparently the items were priced incorrectly when I bought them... Not a valid reason to take my purchases back!

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