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Homary

Overview

Homary has a rating of 4.6 stars from 837 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.

service
208
value
184
shipping
185
returns
172
quality
181
This company responds to reviews on average within 1 day
+114
How would you rate Homary?
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GB
1 review
0 helpful votes
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Communication
June 19, 2024

Great communication and very helpful on live chat
Offer of exchange with order taking so long

Date of experience: June 9, 2024
Mark J. Homary Rep
11 months ago

Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.

We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.

We look forward to serving you again in the near future!

Whatsapp:+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

California
1 review
0 helpful votes
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Great service
June 19, 2024

Great customer service
Answering all my questions
Very nice

Date of experience: June 9, 2024
Mark J. Homary Rep
11 months ago

Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.

We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.

We look forward to serving you again in the near future!

Whatsapp:+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

California
1 review
0 helpful votes
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Fast, friendly, helpful
June 18, 2024

Was able to note my account about delivery preferences.

Date of experience: June 8, 2024
Mark J. Homary Rep
11 months ago

Thank you for reaching out and providing us with valuable feedback.

Homary really grateful and appreciate you taking the time to share your rating with us.

If there's anything we can do to improve our offering, please let us know!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

GB
1 review
0 helpful votes
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Really helpful
June 18, 2024

Fast refund for a mistake order thanks top@@@@@@@@@@@@@@@@@@@@

Date of experience: June 8, 2024
Mark J. Homary Rep
11 months ago

Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!

We will share this with the store team to let them know how we are doing.

If there's anything we can do to improve our offering, please let us know!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Pennsylvania
1 review
0 helpful votes
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Sconces
April 5, 2023

Good customer service. Got back to me on time. Nice customer service. I had an issue and they were able to resolve it right away.

Date of experience: April 5, 2023
Mark J. Homary Rep
over a year old

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Homary social engagement team.

Tennessee
1 review
0 helpful votes
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Good experience with customer service
June 17, 2024

I was able to connect with an agent and got timely responses about the issue.

Date of experience: June 7, 2024
Mark J. Homary Rep
11 months ago

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

France
1 review
0 helpful votes
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Tres satisfaite
November 21, 2024

J'ai eu affaire a Yasmine pour une horloge Leeds qui ne fonctionnais pas elle a été très réactive et très pro
Je recommande et n hésiterais pas a recommander sur se site.
Vraiment parfait

Date of experience: November 11, 2024
Mark J. Homary Rep
5 months ago

Merci d'avoir pris votre temps précieux pour laisser votre avis et d'avoir reconnu notre formidable équipe, client, et nous pouvons qualifier votre avis d'exquis!

Merci non seulement de nous avoir confié votre séjour, mais aussi d'avoir pris le temps de faire part de votre expérience aux autres.

Nous avons hâte de vous accueillir à nouveau bientôt!

Whatsapp: +1-909-808-9057
Envoyez-nous un e-mail: service@homary.com
Appelez-nous: +1-888-603-9888 / +44-808-175-1919 (numéro gratuit aux États-Unis et au Royaume-Uni)

GB
1 review
0 helpful votes
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Effective communication
June 7, 2024

Polite and effective communication. Sorted out my problem and escalated it to the right team

Date of experience: May 28, 2024
Mark J. Homary Rep
11 months ago

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

California
1 review
0 helpful votes
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Morgan is the best
June 16, 2024

Morgan helped me quickly and efficiently. Appreciate this kind of service very much

Date of experience: June 6, 2024
Mark J. Homary Rep
11 months ago

Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you're satisfied, Customer.

Additionally, we sincerely appreciate you taking the time to share your thoughts — and we agree, our team member Morgan is truly a valuable asset! We feel fortunate to have customers like you.

We look forward to serving you again soon!

Homary Social Engagement Team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Illinois
1 review
0 helpful votes
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Excellent service
June 15, 2024

Helpful Pleasant took the time to correct the problem.

Date of experience: June 5, 2024
Mark J. Homary Rep
11 months ago

Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.

We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.

We look forward to serving you again in the near future!

Whatsapp:+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Washington
1 review
0 helpful votes
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Chair return
June 15, 2024

Easy to get help with returns, friendly service and everything was very quick

Date of experience: June 5, 2024
Mark J. Homary Rep
11 months ago

Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.

We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.

We look forward to serving you again in the near future!

Whatsapp:+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Nevada
1 review
0 helpful votes
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Beautiful table
January 23, 2024

I order a dining table and it was absolutely beautiful and a great price. The delivery was shorter time than expected!

Date of experience: January 23, 2024
Mark J. Homary Rep
over a year old

Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!

We will share this with the store team to let them know how we are doing.

If there's anything we can do to improve our offering, please let us know!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

California
1 review
1 helpful vote
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Returned smart toliet
January 7, 2023

Ocean was really great and quick with issuing a full return of a smart toliet I purchased. I will definitely order more items here. Thank you Ocean.

Date of experience: January 6, 2023
Mark J. Homary Rep
over a year old

It warms our hearts to hear such amazing feedback, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Ocean is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Pennsylvania
1 review
0 helpful votes
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Product Review
May 2, 2023

My Homary furniture finally came and I love it! The package was securely packaged and it's quality is fabulous for the price!

Date of experience: May 2, 2023
Mark J. Homary Rep
over a year old

Thank you for taking your precious time to leave your review, Customer.

We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.

We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.

Homary social engagement team.

New Jersey
1 review
0 helpful votes
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Great Service from Morgan
June 13, 2024

Morgan was quick and responsive. Resolved my return issue with no issues.

Date of experience: June 3, 2024
Mark J. Homary Rep
11 months ago

It warms our hearts to hear such amazing feedback, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

California
1 review
0 helpful votes
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Return
June 12, 2024

It was great, Morgan was a good help. Thank you...

Date of experience: June 2, 2024
Mark J. Homary Rep
11 months ago

Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Virginia
1 review
1 helpful vote
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The terrible products and never return….
They are fraud in business in the market online ….
That's all

Date of experience: March 20, 2023
Mark J. Homary Rep
over a year old

Thank you for taking your precious time to leave your review, Customer.

We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:

https://www.homary.com/help-center/article-detail/61

We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.

Homary social engagement team.

GB
1 review
0 helpful votes
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Good after sales service
June 12, 2024

Helpful agent who provided good after sales service

Date of experience: June 2, 2024
Mark J. Homary Rep
11 months ago

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

GB
2 reviews
8 helpful votes
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Horrendous company based in China
February 3, 2023

Orded a sink and they sent a different one because it wasn't in stock.
They will do anything not to give a refund.
Please take heed.

Date of experience: February 3, 2023
Mark J. Homary Rep
over a year old

Thank you for taking your precious time to leave your review, Customer.

We are currently looking into this item, whether it's the wrong item we sent you or not, please pay attention to your email. We will give you a solution as soon as possible.

We are sorry to learn that your stay fell below expectation. As we check the current status of your order, the lead time of it is 10-15 weeks, so there are 60 days left until it is delayed. We highly appreciate that you may be patient a little more, and we will surely issue to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery.

Since this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas to provide a better customer. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.

Homary social engagement team.

Florida
1 review
0 helpful votes
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Phone representative was excellent
June 10, 2024

It was easy to cancel a order and pick something else

Date of experience: May 31, 2024
Mark J. Homary Rep
11 months ago

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)