Holidaycottages

This company will grab your monies so fast and give no value in return.
As a customer if you complain about a property they do not help nor answer you. As a Lanlord, they will slap on so many hidden fees, you are guaranteed to make a loss.

If I could give no stars, I would! Booked a holiday for Christmas, took out cancellation insurance from their site, as they don't give refunds on deposits...Cancelled with 7 months notice! No refund, insurance is pointless as it the customer service attitude of holidaycottages. Not their problem, apparently...£276 down, thanks! I will never book with them again. They've 'looked into it'...changed nothing! Wanted medical evidence that my Dad is likely to be dead by then or at the very least it would be his last Christmas and so I 'd rather stay with the family, not go on holiday. No empathy at all.

:( Finally found an affordable holiday place & they don't want my good boy rottie. After I booked I got an email saying there had been a mistake and they only take medium size dogs up to the size of a Lab (of course they're so much smaller than a rottie...) The details don't say that at all, just says one dog. They ask for breed when booking, so it's about him being a rottie but they chose to lie rather than be honest. *******@holcottagesuk if you have a #rottie #rottweiler

As others have clearly found cancelling a holiday (which it is impossible to take) is an expensive business with these people. To cut a long story short we have had to cancel and cannot re-book because the cottage we want is not available next year but nevertheless they seem to feel entitled to keep our deposit and to add insult to injury to ignore emails and phone calls (in the unlikely event you can get through) I shall start small claims court proceedings and suggest others do the same. Disgusted.

Holiday Cottages might just as well tell you from the outset that customer service means absolutely nothing once you've paid up.
Complain the shower does not work, I mean not a drop of water, at the start of your holiday and you are really up against some serious problems. I have been told, by them, they are not responsible for any fault in the property you pay to rent through them, it is another company who you know nothing of thus relinquishing Holiday Cottages of any responsibility leaving you completely helpless. My expensive week away has been a bitter disappointment and I have been left feeling, as far as Holiday Cottages is
Concerned, a customer they would prefer to just shut up and disappear.

Won't allow you to cancel, won't accept transfer of holiday dates and will hide this information in T&Cs so they are not made explicit before they take your money. Will use all sorts of excuses not to issue a refund. Horribl company, very dubious and completely unfair. You get better flexibility and value for money elsewhere.

Booked with this company to stay in a cottage called "Heatherbrae cottage" in lochinver, on the company website it has 5 star reviews, we had to leave at 2.30am on our first night, the cottage was filthy, towels were stained, bedding stained, floors filthy, terrible smell throughout but the worst thing was inside the cottage was infested with ticks, it was horrific, they were in every room, on the walls, floors and furnishings, I had to pull 9 of them out of my skin within 2 hours, they were crawling on us and our belongings, do not book this cottage and do not use this company, the reviews are complete lies

We booked a holiday on the 22 June paid in full had to cancel 2 days later due to a death in the family,to be told we would only receive £88 back from the 956 it cost us,no sympathy offerd just told should have read terms an conditions from customer service,we can't afford another family holiday and can't afford to loose that money they really don't care@!

We stayed at an expensive property in Instow, Devon which fell well below expectations and needed frequent maintenance call-outs. A critical but fair review was provided to holidaycottages.co.uk which included both positives and negatives.

As the owner did not agree with our feedback, holidaycottages.co.uk have only published the positive parts of the review. They confirmed that this was the case via email.

Feedback does not have to be agreed with. It is a matter of fairness and transparency that reviews are published in full.

Very unprofessional and poor company!
Please be warned that this company will take your money. No correspondence whatsoever up until I emailed them asking what do we do as regards the keys. Then two days before the holiday was due I receive a phone call saying I cannot go because it's been double booked. I own two companies and had to put a huge amount of planning in place to make this holiday happen. To make matters worse they say I will have to wait nearly a week to get a refund leaving me having to pay out once more to book somewhere else with another company. Before they claim this is a bogus review my booking reference is *******. The gentleman that telephoned me to break the bad news was both unprofessional and very uncaring and not at all concerned that I was going to warn others about this companies lack of care and poor performance. Holidaycottages.co.uk will never get another booking from myself again and everyone I come into contact with I will advise them also to stay clear also.

Milan cottage is more of an Annexe to a main cottage than a cottage on it's own merits. Neglected and not clean. Property is not dog friendly. The gate to the courtyard is not suitable for small dogs. They could easily escape. No garden for dogs. No views as advertised. Stairs inside properly are extremely steep and unsafe. I fell down them on the first night's stay. Did not fell safe and left on the 2nd day. Complained to holidaycottages.co.uk and they were of little help. Offered me £150 out of their commission. Owner would not even consider a partial refund of the £1300 I paid for the week. In fact the owner did not even respond to my email. Very rude and arrogant. Will never use holidaycottages.co.uk to book future accommodation.

Award winning Company — what a joke!
Further to my first review I would like to add as follows:-

Their Holiday Cottages ad states believe it or not- Award Winning Company!
I would imagine that it means Award Winning for taking customers hard earned money, and when anyone needs to cancel for a valid reason ( as in covid) you get very little or none of it back!
If you do not want to get ‘ripped off' I strongly suggest that you book with another company.
Hopefully a reputable one.
You have been warned! These people are modern day pirates taking advantage of the COVID Pandemic with myriads of excuses why there is no refund.
I should make them sweat by going to court in my wheelchair and pleading my case. These robbers STILL owe us £100.00p.
Jonathan W.

Darrach cottage totally misrepresented
We rented a property Darrach cottage Lochinver week beginning 17th June through holidaycottages.co.uk. When we got to the property it was totally misrepresented, neglected and not clean. We complained and were relocated over 100 miles away to Thurso.
We have asked for compensation, the West Coast was after all our destination of choice, rocky coastline and mountains not moorland and livestock farming in Thurso. The company have refused point blank. The cottage continues to be marketed with the the erroneous information, for example loch views when there are none, play equipment that is broken and dangerous, several acres of garden, quite possibly but totally overgrown and inaccessible.
We will not be using this company again and would recommend no one rents Darrach cottage until improvements have been made.
Tracee Rout

Called to ask if two cottages could have the same changeover day (6months ahead and no bookings made yet). Wouldn't even ask owners or housekeeping team. Weird as all the other cottages have the same day. I emailed too, still wouldn't ask, then I get an email a couple of days later offering me the cottage with that changeover day from another rep? 8 wasn't asking for anything unreasonable and I have booked a number of cottages before. I am very suspicious of companies with staff who have no customer service and seem to enjoy speaking as if they are above you. It's no effort to just say they'll ask then say I'm so sorry but we can't [with valid reason]. I won't be using them again.

No facilities for holiday rental
It's cold miserable stuck in middle of 2 main roads very noisy
Access to back through a broken gate
Access to place up steps and steep
Drive
Do.not book

I have been trying to get my deposit back since Jan due to husband I'll health the insurance company are not answering the phone get cut off after reaching No 1 in the queue sent emails auto replies saying we are busy owed 654 for deposit disgusting customer service never will book with them again

Anita Hemel Hempstead

Went home after only 3days of a 7day holiday cottage was poorly described it was on a busy road with no pavement you couldn't open the front windows due to the noise no view whatsoever out in the garden the beach was a 10 minute car journey away not within a short walk as stated I complained but have been ignored so far the review I left for the property has not been published I wonder why we are very disappointed with this company
Date of stay 27/5/2023