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gordonc76
1 review
1 helpful vote
8/10/19

My family and I arrived at Scarah Cottage at 4pm on 2nd Aug 2019, we left at 4:25pm.
As we drove up the drive to the cottage we were impressed and keen to settle in for the week - from the outside it looks magnificent.
To describe the awful condition of the inside of the cottage in words would take too long.
I have attached some of the photographs that we took, showing mould in the shower and the fridge, dirt in the bathrooms, the table in the bathroom along with the dirt in the corner of the bath, the cover hanging off the boiler and the filthy Ironing board, If you don't have time to check out all of he photographs, just look at the Bedside Lamp to understand why we decided to return home within 25 minutes of arriving at Scarah Cottage.
The cottage is described on the holidaycottages.co.uk website as 5star Luxury.
The Cottage owner states that he feels these could have been rectified at the time'
Holidaycottages.co.uk visited the cottage and stated In light of your comments our property manager Jessica has visited the property and once the issues you have raised are addressed it will still meet the criteria of a 5 star luxury property.'
5star properties should not require any rectification when the guest arrives, and NO property (irrespective of grade) should require this magnitude of rectification just to make it a clean, safe environment for families to stay.
We paid over £1900 to stay there for the week expecting it to be as it was depicted on the website, it was not.
Holidaycottages.co.uk and the Owner have refused to refund any of the cost of our holiday.

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They advertised Scarah Cottage in Ripley north Yorkshire as a 5star Luxury property. When we arrived for a week long holiday the interior was so substandard we decided to leave within 25 minutes

By Gordon C.
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Very easy, but they are very poor at replying to concerns - they still haven't supplied a copy of their complaints procedure and despite confirming in writing that the property that we rented was substandard when we arrive they have refused to offer any compensation

By Gordon C.
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