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How easy is it to get a hold of customer service at Holidaycottages.co.uk?

asked by Karen X. on 8/9/19

4 Answers

These people are just modern day pirates.
Even if you have a genuine reason to cancel you will not get refunded.
They will twist the terms and conditions to make sure you do not get any (or hardly any) I of your money back

Avoid and book with a reputable company unless you have cash to throw away.
I do hope that someone will have the time to take this company to court.
Use at your peril!
Jonathan W.

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Not at all. They say they will call back and do not.

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Not a cat in hell's chance! See my main post. Months of wasted time trying to make contact

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Very easy, but they are very poor at replying to concerns - they still haven't supplied a copy of their complaints procedure and despite confirming in writing that the property that we rented was substandard when we arrive they have refused to offer any compensation

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