• H&M

H&M

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Overview

H&M has a rating of 2.45 stars from 1,099 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about H&M most frequently mention customer service, online shopping, and credit card problems. H&M ranks 10th among Discount Clothing sites.

  • Service
    131
  • Value
    124
  • Shipping
    116
  • Returns
    108
  • Quality
    122
Positive reviews (last 12 months): 17.3%
Positive
9
Neutral
2
Negative
41
66
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is not the best but overall happy.

Critical highlights

  • It's just annoying that they don't accept their own gift cards online!
  • IN OTHER WORDS, NO PAPER RECEIPT, YOU WILL BE FORCED INTO A STORE CREDIT!
How would you rate H&M?
Top Positive Review

“Good price/quality ratio”

Vince K.
2/1/24

Like this store. I usially buy regular hoodies or sweatshirts or just casual things here. So these types of clothes you can easily find in any store of this company and buy whatever you want. The quality of the clothes will not disappoint you, but anyway this is not the top segment.

Top Critical Review

“Worst customer service ever! They don't even honor their own stated return policy!”

Sally H.
3/8/24

I phoned H&M and they cited their online return policy: "Without a receipt, we offer an in-store exchange only at the current selling price. Items exchanged must be of equal or greater value." I went to the shortly thereafter at W. Hartford store and "MILK" refused to honor this stated and posted policy, became angry at my request, and was extremely rude, even refusing to return my shopping bag. He told me to leave, with no help, and threw my clothes at me.

Reviews (1,099)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (243) gift card (16) store credit (8)
Thumbnail of user vincek73
4 reviews
1 helpful vote
February 1st, 2024

Like this store. I usially buy regular hoodies or sweatshirts or just casual things here. So these types of clothes you can easily find in any store of this company and buy whatever you want.
The quality of the clothes will not disappoint you, but anyway this is not the top segment.

Quality
Thumbnail of user nikhiln6
1 review
2 helpful votes
September 29th, 2020

Really bad services on delivery I ordered sneakers and tshirt 23 days ago and i just got a delivery confirmation today and it says it will take atleast 13 more days to delivered and on the website it ws 6 to 7 day even after Covid -19 delays. Plz never get anything online from them. I will try to find other platforms as well to inform ever1 too
Thanks

Thumbnail of user gracie8brooks
1 review
0 helpful votes
October 19th, 2023

For good reason, H&M, the international fashion brand, is a well-liked destination for many people. Their clothes are stylish and of exceptional quality. Since 1947, H & M has made a name for itself as a very dependable and trustworthy company. The brands' dedication to offering high-quality clothing is amazing. The affordability of H&M apparel is among its best features. The brand provides a large selection of clothes at different pricing points. It has made in its recent notable progress toward sustainability. You can feel good about supporting a company that is working to better worker conditions and lessen its impact on the environment when you shop at H & M.

Thumbnail of user classyclo79
1 review
1 helpful vote
April 18th, 2023

One extremely happy girl hasn't stoped twirling. And having sensory issues the fabric feels nice on her skin. Well done H&M do these come in mom size

Thumbnail of user haroldh117
7 reviews
15 helpful votes
August 27th, 2019

The store features lots of casual clothing, it's not too expensive knowing the fabric is not the fanciest, but they don't hide this fact. They are offering products to make it affordable to anyone and the styles are well-rounded. Since they have standard clothing, I always find a shirt to buy there, sometimes it's just plain black shirt but it's still something. An old client of H&M, I don't recommend putting any huge brand-like expectations of clothing, it's just simple apparel. It's important to have a store like that where you know you can visit any time and buy what you need in an affordable price.

Thumbnail of user maryp245
2 reviews
3 helpful votes
March 2nd, 2018

Always in love with the shopping experience at H&M. In their retail stores as well online.
Placing order regularly and never had an issue!
Still my favorite clothing store!

Thumbnail of user bojingc
9 reviews
1 helpful vote
September 5th, 2023

I really like the corduroy jackets and flannel shirts from the new collections. Those items are timeless classics just like jeans.
Seems like they will always be in fashion.
It's also great that I don't have to spend a lot of my money on such quality clothing.

Thumbnail of user rimmaj
3 reviews
0 helpful votes
September 28th, 2019

This store is the perfect combination of price and quality. I like the service. You can find quite good things from nice quality materials.

Thumbnail of user michaelb3472
4 reviews
1 helpful vote
February 4th, 2020

Absolutely love h&m! They have great range of clothes, and good quality. Always receive my order when estimated.

Thumbnail of user shirah4
2 reviews
1 helpful vote
July 23rd, 2020

There clothes are of rather good quality. I have a couple of shirts and I can say that they do not chnage their color after laundry. Besides, their clothes are very nice to the body.

Thumbnail of user kirtb5
12 reviews
4 helpful votes
June 14th, 2023

Can't say anything about online shops but offline stores are pretty damn good.
The choice is great and the quality of clothes is also on a good level. Especially considering the prices of it.
I still wear a tee that I bought there a couple of years ago.

Thumbnail of user dianak124
3 reviews
0 helpful votes
November 3rd, 2019

This store always offers a great variety of nice and stylish clothes. You can find some interesting items for the whole family here.

Thumbnail of user johns4707
1 review
0 helpful votes
October 16th, 2019

I love your clothes. I want yall to send me a sponsor. And let me get free clothes for life please!

Thumbnail of user angelas231
6 reviews
153 helpful votes
April 25th, 2018

I especially love H&M's jeans, jewelry, and purses! Here is a YouTube video reviewing H&M, and trying on the clothing for you all!

Thumbnail of user rosew652
1 review
1 helpful vote
October 18th, 2022

I really love their summer collection, bought there some shirts and quality is amazing. Always a big fan of their bright colors.

Service
Value
Shipping
Returns
Quality
Thumbnail of user keithr348
18 reviews
6 helpful votes
March 8th, 2021

Order a sweatshirt received it in 4 days, fast delivery, and quality products. The quality of the sweatshirt is amazing and the stitches are also well-made. The fitting of the sweatshirt is also good.

Thumbnail of user shaytianar
17 reviews
53 helpful votes
December 29th, 2020

It had been over a year since I shopped here and not really sure why I stopped shopping there but I recently decided to purchase a double-pocket felted shirt jacket. It surpassed my expectations. It fits true to size and excellent quality.

Shipping was pretty fast, about 7 business days, which is always great.

It has been a while since I shopped at HM.com but I'm very happy with my purchase. I will definitely be shopping more here.

Products used:
Jacket

Service
Value
Shipping
Quality
Thumbnail of user sandrod13
5 reviews
1 helpful vote
September 16th, 2022

I purchase an order for my 7 year old son. Ups lost order and I had to call 7 times to try and get it resolved and 3 of them simply hung up on me. They don't want to help anyone. I will never buy for them again. The worse company I've dealt with.

Tip for consumers:
Do not use them at all.

Products used:
Shorts

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryc870
3 reviews
0 helpful votes
April 22nd, 2019

I spend a lot of money buying stuff from this shop. Quality is the best for it's money. Definitely recommend this shop to others.

Thumbnail of user lalacseyn
1 review
0 helpful votes
August 29th, 2023

I emailed for a clarification of something and they were swift to respond. Polite, too, regardless of the many questions I asked.

Thumbnail of user reginam537
1 review
0 helpful votes
March 2nd, 2023

I recently purchased a pleated skirt from H&M and I am so happy with my purchase! The skirt is not only stylish and trendy, but it is also very versatile and comfortable.

The first thing that caught my attention was the quality of the skirt. It is made with high-quality materials that feel durable and long-lasting. I have worn this skirt multiple times and it still looks as good as new.

What I love most about this skirt is how comfortable it is. The material is soft and lightweight, which makes it perfect for all-day wear. The length is just right and the waistband fits comfortably without being too tight.

The skirt is very versatile and can be paired with a variety of tops and shoes to create different looks. I have worn it with a blouse and heels for a dressy occasion, and with a t-shirt and sneakers for a more casual look.
I am extremely happy with my purchase from H&M. This pleated skirt is a great addition to my wardrobe and I would highly recommend it to anyone looking for a stylish and comfortable skirt that can be worn for any occasion.

Thumbnail of user elir86
1 review
0 helpful votes
August 16th, 2022

My kids and I really love new summer collection, especially my teenage son! Beatufil colours and quality it's the reason why I always coming back to your store. For me your jumpers are just amazing and that's why I am so excited for winter collection and already saving money for big purchase :))

Service
Value
Shipping
Returns
Quality
Thumbnail of user miguels114
1 review
1 helpful vote
December 14th, 2019

Great customer service! Experience was on point! Great selection of trend! Never disappoints! Love I can shop by product or buying suggestions according to model.

Thumbnail of user reevess
5 reviews
31 helpful votes
September 11th, 2019

Love this store and very affordable price. Totally love all styles of the clothing. Always support you in the furture

Thumbnail of user rachelled25
10 reviews
6 helpful votes
August 18th, 2021
Verified purchase

Living close to the beach requires more bikinis. I love shopping online for bikinis because it's so convenient. H&M is one of my favorites, because their sizing is just perfect for me (I'm quite small and it's not easy to find stores that has my size). I always get the smallest size, but H&M offers sizes from 34-50. This set is available in 5 colors (light blue, bright red, black, khaki green, and white). The pricing is reasonable for the quality and durability of their swimsuits. Their bikini tops' standard pricing is PHP 899, and the bikini bottoms PHP 599. I have H&M swimsuits I have been using for about 3 years and they're still in good condition.

In this video, I'm sharing my experience in wearing this bikini set for the first time. I hope you find it helpful and if you have questions or suggestions, please comment below.

https://www.youtube.com/watch?v=Ad-Com6PAg0

Stay safe and healthy! Thanks for watching!

***If you want to check the items, below are the direct links***
https://www2.hm.com/en_asia5/productpage*******006.html
https://www2.hm.com/en_asia5/productpage*******005.html

Tip for consumers:
Check the sizing guide and look out for their season sales.

Products used:
bikini top and bottom

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