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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Customer service is great. Products for the most part are as well. I have bought 4 pair of the preacher boots so far and the last pair I bought is the first one's that did not pinch on the left boot requiring me to tape a cotton ball to my foot to "train" the leather. After that they were fine. Oak Tree Farms who make that boot must have up graded quality control; good for them!
The order was placed easily. I had to make a return so I did it as a "return" and ordered the correct size. The refund was prompt. The only negative thing I could say is I wish they had return shipping. Overall, that increased the cost significantly
Marie in Customer Service, responded right away to a size question I had before placing my order. When trying to deal with another company, I could find absolutely no way to contact a real person and get help beyond FAQ's, so a point in your favor. Also, I needed my order quickly and was concerned about the indefinite time frame indicated on the website. Once again, Marie responded to my email immediately, giving me a more specific time frame that allowed me to place my order with confidence. The blouse arrived on time and was the perfect addition to my Clara Barton costume. Hooray! My only criticism is what I consider an excessive fee for expedited delivery. $36 for an order of $81 still seems unreasonable to me.
I was amazed at the fast shipping. The quality of the product is amazing. Very pleased with the ease of ordering too.
Sent wrong size pants in right size bag. Contacted them and the dispatched a correct size replacement within hours and even re-embursed postage back to them.
Good transaction. I mis-measured, called your customer service and all was handled extremely well. Thanks for all!
I ordered a 4X vest and a 4X shirt. The vest was perfect. The shirt (by a different mfg.) was too big, but Gentleman's emporium sent me the right shirt.
Usually do not like to buy online without seeing the product, but this was a very good buy. Thanks
I had a problem with my card and bank so I placed the order by phone. Customer service was very helpful and took the order. I was very surprised the order shipped out that day and within a week I had my items! I will be back again!
I loved the blouse I ordered. It was beautifully made of very nice fabric. But, the sleeves were about 5 inches too long and the bust was cut tighter than size measurements would indicate it to be. It had to go back, unfortunately, but customer service was great. Easy return and quick refund. I will shop with them again and give them another chance in the future.
Great stuff at reasonable prices, excellent service, very highly recommend for authentic vintage era clothing. The garments are very well made with a nice selection of styles and colors. You cant go wrong if you are looking for the real deal at affordable prices. Gentlemen's Emporium is the place to go for all of your reverse time travel outfitting needs! Tony D.
The holster rig I ordered is great. If you do the proper measurement process it will fit perfect. This is a zero tension holster well suited for fast draw. I paid the extra for expedited shipping. I ordered Thursday morning and received my holster the next day. This rig came from California to Tennessee in one day! Funny it takes three days for my local mail to cross two counties.
The service was excellent, Jamie assisted me throughout the entire process, particularly as some things were on back order and then we had some sizing issues but were able to do an exchange. The main downside is the cost of postage, it is particularly significant given exchange rates (AUD-USD) and having to pay two lots due to the exchange of items. Were I to purchase items again, I would order a size larger, and take it in myself if required. We did also reinforce the stitching on every button, we could not risk losing them before or during our wedding day, though overall quality of the items we ordered was great.
THAR WAS THE QUICKIST DELIVERY EVER...AND THE PRODUCT WAS GREATgreater than QUAILTY!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members