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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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In addition to historical styled clothing, which, in every piece is revealed fine materials and workmanship; you also receive " unparalleled, old-fashioned, honest to goodness customer service!
I think the products/ services are great! I ordered the pocket watch one for my Husband and son. They loved it. Showed it to my friends and they thought it was really cool. So glad I got it. Thank you.
I contacted the Emporium at nearly the last minute to order clothing needed for a solo living history presentation. Sales representative Eve couldn't have been more helpful, offering advice and suggestions when sizing limitations or availability rose as obstacles. She was calm, patient and resourceful and the goods she helped me select contributed materially to the success of the event. Your personnel, customer service and the products themselves are first-rate.
Noel was very responsive to my email concerns, and went the extra mile to ensure that everything was correct. Great customer service and a great site.
The service I rec'd was 100% extraordinary. I had a special request an it was met within 24 hours!
I reviewed other customer comments and purchased my items accordingly. Fits great and comfortable.
Buying clothes from overseas can be difficult, but the experience here was perfect. My clothes are beautifully made and sturdy - the3se are not costumes, but proper clothing. I wear victorian garb as my daily clothes. My first purchase was perfect. I have just made my third purchase.
Thank you for such a wonderful service.
Excellent service, my only issue was my own fault, I needed to exchange a belt for size. Easily done, not an issue at all, I wish every store had this kind of service.
My first time ordering from The Western Emporium. I found the selection, quality and price pretty good. I just got into Cowboy shooting so I probably will need more as time goes on. No complaints from me. The clothing came pretty fast, I tried everything on and the fit was fine. Everything was as pictured on the website.
Excellent customer service on the phone, great products and fast delivery!
I am very pleased.
Shipping was very fast got my order in 3 days and the fit was perfect!
Really, really excellent. I had no issues whatsoever. Great experience.
This item was well made, the correct fit for my gun, and looks great! I can't say enough about how pleased I am! I have no issues regarding colour runs etc., and would and do recommend your products to anyone looking for a good buy at the right price. Last words...don't change a thing!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members