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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Items arrive promptly. I was impressed with the quality of the merchandise. Pants were wrong size. Eve in customer support, couldn't have been nicer and very quickly resolved the issue. Love the notes and signed cards with the purchase.
I teach customer service seminars, and you folks get it right. Thank you.
Good gear good service
Thanks Ash
I am so happy that I happened on your web site. I have a wonderful Grandson (21 years old) who has had the desire for a tail coat, top hat and the accessories, for many years, I have promised him his tail suit when he stopped growing a bit and that for his 21st birthday it would probably be a good time. Well last February was his 21st birthday so I did purchase the suite from you folks at that time. I could not have pulled it off without the professionalism of you sales associates. James (my grandson) was drop dead ecstatic when he opened it up and realized what it was. In fact without your entire staff in all departments, who must have been hand picked, they were impeccable in every respect. So with the festive season approaching too fast, I thought I would add to his Suit and my last two purchases of a formal bowtie and a vest will be his Christmas present.
I congratulate you and your employees for running a wonderful ship and I hope to be in touch again. Keep up the outstanding customer service.
Best Regards,
Joyce Tordoff. (A.K.A. Grammy, James's Grandmother)
Great stuff and good pricing. Fast delivery and great Customer service.
It's hard to order clothes that fit my husband. The suggestions that your site made not only made the guess work easier but his clothes fit perfectly. He now wishes for more things to be added for a more complete costume.
The lab coat was a perfect fit and I am very satisfied.
Awesome! Keep up the good work!
Painless ordering at very reasonable prices. Order shipped quickly and was received in good condition.
The quality of the collars was excellent, as well as the amount of stiffness.
Service was fast as was the refund when we found we could not use them all.
I would definitely go to your company first next time.
I had a great experience. I needed to return the item for a smaller size and everything was handled smoothly and quickly.
The items ordered from Gentlemens Emporium arrived promptly and in good condition. The items are also of good quality. Thank you, Gentlemens Emporium, for the great customer service!
OMG! Coolest things ever, I didn't really keep track of the shipping, but they just showed up, and I just put them on immediately.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members