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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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You were wonderful in assisting me with an out of stock item and a prompt replacement and refund for the price difference. Thank you for your prompt and wonderful assistance.
When one of the items I recently ordered turned out to be on back order I was concerned about not having the item in time for our event and I called customer service. I was helped in making a quick substitution by a very helpful and courteous person and then the item was received just a few days later. I have continued shopping at the Gentleman's Emporium again and again because my experience has always been so positive. A big thank you!
I had called custermer service for information on a vest and it was perfect. I later called back to change my order and it was done to perfection. I gentleman in custermer service was friendly and knowledgeable about the products. All my questions were answered and I received what I really wanted. Thanks. The vest was fantistic and high quality. Very happy.
Great place to get periodical clothing!
Very quick response to my email question...and totally honest about the answers. Great service :)
ONCE AGAIN, EXCELLENT PRODUCT,FAST DELIVERY, NO PROBLEMS
Quality product arrived early. Happy being a customer.
I am disappointed that you didn't have the proper size and no way to back order the vest I needed. I am a Large but had to order an XL and have it tailored. The package got her very quickly and the quality is excellent.
Nice products, well made.
Fantastic shop... I've purchased before, and I will purchase again, and I do recommend this shop to all of my friends. I can't tell you how many times I've linked the website to my Facebook... I even had a friend tease me, asking if I worked for you folks or something! I've always had a great experience with you guys.
They are great to deal with and easy to understand. Never had a problem with any transaction.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members