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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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I would have bought more if not for many things being out of stock
I have been very pleased with the wide selections and very good quality. I wear your garments for everyday but not for re-enacting or thematic events. Your delivery promptness is admirable. I enjoy adding a Western touch to various social occasions since we are in Amarillo.
We run a business called Live History Productions in Tasmania, Australia. We often need historical costumes for our plays. The Historical Emporium provides quality costumes at reasonable prices and they arrive really quickly despite coming from the U.S.A.
I had originally ordered a skirt and received prompt notification that it was not in stock. I chose to call to place an order and the woman I spoke with was courteous and friendly. A new garment was ordered and was shipped to me in two days. Awesome customer service! I will gladly come back for anything I may need.
I like the wide selection of clothes.
I wanted a slightly customized item (different holster/belt combo than offered on the website). I emailed to see if this would be possible and received a very prompt response from Noel, who told me that I could get what I wanted if I placed my order by phone, and he informed me of a small extra charge for customizing the item. I called in my order and a week later I have my gun belt, just as promised.
Beautiful coat, a perfect fit. Gentleman's emporium has found a new customer. I will be buying again.
THE ONLY COMPLAINT ABOUT MY HOLSTER IS THE LEATHER FOR THE HAMMER DOESN'T COME UP TO MY HAMMER AND HOLD IT IN THE HOLSTER.
The quality is very fine. The fit was a bit small, but the re-order came promptly and is good. The sizes on all items seemed to run small (except for the shirt). I am very pleased and look forward to wearing the ensemble. Thank you.
Very good customer service contact. Answers questions in no time flat
I had a great experience.
Fun, unusual but also practical garments that people will mistake for cutting edge contemporary designer duds even though they are based on Victorian and Edwardian styles!
Great selection of vests, easy to order and timely delivery at a reasonable cost.
Great customer service. You took time to research and answer my questions. That is very rare in todays world.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.