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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The shirts I purchased are well made and well worth the price. Perfect for Victorian re enacting!
Absolutely a great experience. This is the kind of service and product quality that you should expect of any business in America. A wonderful model for others. Look forward to doing more business with the Emporium.
This is the 2nd item that I have ordered the items seem to be of quality. I have not worn them yet th e skirt is for our shooting club banquet. I've show to friends they have all liked it. Cannt wait to wear it.
The wig was as described. Delivery was very timely.
Excellent. It don't get much better than this.!
Quality garment very happy with it I feel very dashing in it in my own little fantasy world if you like to play dress up you can always play make believe
Once I placed my order and was expecting 3-4 weeks delivery due to what I had read. From order to delivery with standard shipping was all of 4 days max. Thanks for the effiency and commitment to customers satisfaction.
The first shirt I received was exactly what I wanted, but in the wrong size. I spoke with customer service and they said the essential work shirt was the same as the fundamental, just made by a different company. The second/replacement shirt arrived an hour ago. Compared to the first shirt it is a disappointment. The material, construction and overall quality is inferior to the first shirt. I should have waited a few weeks for a replacement of that first shirt in a smaller size. I was highly pleased with the first shirt and was impressed with all details, but the replacement/second shirt is of inferior quality. I will keep it due to postage, etc., but this second shirt is disappointing after having seen the first one.
Customer service was helpful, considerate, professional.
John Culp
The products and customer service are exemplary, but the website sucks. The online transactions "stick," won't go through, and then go through, creating double orders. This even affects orders that are placed weeks later. The last order I tried to place got locked up because the site was telling me that it was a duplicate order. I won't order online, again, unless the bugs are corrected.
Great Customer Service. I flubbed up the online order but got a nice call the next day. They got it sorted out straight away and my item arrived screamingly fast. Sweeet!
I needed to change my order within minutes of ordering. I called, it was changed right away and delivered several days sooner than predicted. Very happy with entire purchasing experience.
Bottomline...I got a vest in 3XLT. I'm 6'2'' w/ a long torso. Vest was big enough for sure, but NOT long enough. So I ended up paying like $18.00 Priority Mail both ways.
I was really satisfied with my order. It was delivered fast and the items are of great quality.
Customer service was friendly and exchange/returns was super easy to conduct.
I would recommend these guys and would certainly buy from them again.
First time buyer. Awesome products. Amazing service. We at the Abbeville Opera House in Abbeville, SC will be ordering again soon. All I can say is thank you.
I've purchased a number a things from Historical/Gentleman's Emporium in the past through someone, this purchase was in my own name.
The clothing and hats and shoes, etc., are of nice quality, I have no complaints. My only issue is shipping. It seems the customer is charged way too much. I avoid ordering on line as much as possible because of shipping. If I were charged what USPS, FEDX and UPS actually charges, I would shop online much more frequently.
Arrived sooner than expected! Website is straight forward to navigate I just wish you had a UK base or outlet.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members