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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent service and help with sizing! A great experience.
I had ordered a size much too big, and there was no problem returning it for a refund.
We were shopping for a hat for my husband. We found many choices in the style we sought and were amazed at the reasonable price. It was delivered in just a few days and we are delighted with the quality.
Customer service was very fine - an item I ordered was put on back order status. The customer service rep was very timely and helpful and I was able to order a substitute item.
Very satisfied with both service and product.
I order to judge the qualety of your product. Very satisfied, will order in the future.
Quality was not what I had expected poor workmanship.
Everything I got from you guys was excellent quality and delivered well packed and in good time. Really, I can't say enough good things and will definitely shop with you all again.
I recently purchased a holster rig for my new Uberti Cattleman revolver, but even after carefully measuring before ordering, it was too large. The package did arrive before Christmas, but I had to return it for a smaller size. That (replacement) package arrived yesterday, and I could not be more pleased. The quality is excellent, and the price very reasonable considering many similar rigs go for over three hundred dollars. The leather is heavy and the rig well made, a real pleasure to wear. I'm looking forward to wearing it to the range, and have no doubt that I will be ordering more such accessories in the future. Thanks for being there, what a great resource for the quality and styles of yesteryear.
Arrived almost overnight. Professionally packaged. Service could not have been better
Good product just need it in a longer Inseem
Fast shipping, great communication, and a wonderful product! I'll be buying from the Historical Emporium again in the future. Very excited about finding this website!
Did not receive the gun I ordered, I wanted the black handle colt 45, received the brown handle.
The holster was slightly demaged.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members