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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a vest which is better than what I had expected in terms of quality and fit. I mistakenly ordered the wrong size and I sent an email advising of my mistake about an hour after placing the order. It was after business hours, but first thing the next morning a customer service rep advised me he had corrected my order and it would be ready to ship. I've recommended you to friends. Great service and great products.
Great products so many style there`s so much stuff I want so little money have told many friend on face book they were all impressed. Glad I found you
The derby replicates the one worn by Christopher Reeve in my favorite movie- "somewhere in Time"". We have a themed room outside of our cinema room which replicates the "feel" of Grand Hotel featured in the movie, circa 1912. Truly a quality product at a very fair price and now proudly displayed and receiving lots of attention! For anyone even thinking of attending the October "Somewhere in Time" weekend event at the Grand on Mackinac Island, MI, this site should be your "first" one to visit and shop from for outstanding and period-accurate product!
I made a mistake and selected an incorrect size. I realized my error and emailed customer service with the correct information. They were able to change my order with the corrected information before fulfillment. They promptly replied to let me know the good news. Indeed, my order arrived with the correct size.
Items arrived in a timely manner. They are well made and will be worn with pride!
While a little on the pricey side, the clothes are very well made. They arrived promptly and look great!
Product arrived quickly, in good condition, and looks exactly as advertised. A determination of whether it functions as it is supposed to must wait until I have an opportunity to use it for its intended purpose.
You have a fascinating range of items. I will have to plan some things to do that might make use of these kind of things, stylin' 1886.
Great clothing to wear, with comfort & quality.
Clothing that is unique and timeless.
I purchased a.45 cal. Gun belt holster combination, after I placed my order I received an email notifying me that the aize I specified was not available so I chose to go up one size and my order arrived in Ontario Canada in five days, unfortunately the larger size was too big so I contacted cusdtomer service and they took control of the situation, I returned the product and the proper size was in stock, shipped out and I am a satisfied customer. Marie in customer service was my main contact however I did talk to other members of the customer service staff and all were very deserving of the title "customer service"
In all I feel this organization is professional and offers quality products at a fair price backed by conscientious service.
Items were as described and at a reasonable cost. They were delivered in a timely manner and in excellent condition.
Great vest for a great price. Fast shipping and they emailed promptly with shipment status.
The order was here fast. We will be doing alot more ordering with you.
My rep Eve is super. A great representative for your business.
I like the look of the old west. I am a Piano player and I want to be noticed ( visually) when I step out on stage dressed like an ole time boogie player. Plus the gals like the look, and that is cool with me...
Considering I live in the UK my shopping experience with westernemporium.com was brilliant!. The e mails I received from Jamie were really helpful and the holster was great. Also I would like to mention how impressed I was with UPS. Great all round experience THANK YOU!.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members