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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Got what I wanted with a good delivery time. Nice product.
Found exactly what I wanted at a reasonable price and delivered on time.
Great service. Quick and easy.
Service impeccable as always. Vest arrived earlier than expected. I bought another vest in olive herringbone last year. This one (gray) was from the same maker. It was not cut as full and the one I got last year, but it does fit (barely). Quality is superb.
Have tried unsuccessfully to contact Customer Service two times but due to time zone differences Ive been unsuccessful.
I want to ask if the 14 inch Brass Telescope I purchased is supposed to be functional. I purchased it believing it was a functional telescope.
Unable to see through the lens. A dark shadow in the telecope prevents me from being able to see through it. Also, when the telescope is fully extended the first 3 sections have movement where they join each other. The first section has more movement than the second and third section.
I have been involved with historical re-enacting and dancing for decades, on ice and ballroom, and, for most of the time, did my own sewing of vests, uniforms, tails, etc. However, for a Victorian era ball, time was short, less than ten days, my clothes were 'tighter', needed a solution, so I hit the web.
Historical Emporium came up, the reviews looked legit, the clothing had the right 'look', pricing was reasonable, so, using suggestions from the comments about sizing, I ordered a complete outfit, including a proper top hat.
Everything arrived, via ground, in less than a week, and all of it actually fit!
We just had our yearly Christmas at our Pioneer Village. My outfit was perfect for yearly event. I portray
A member of the Village of Pine Crest here in Manitowoc. Our village consist of 26 pioneer bubuildings.
I made a mistake on the shipping address so i emailed to customer service and they called me back, i was grateful for that response to correct that mistake and received my purchase before christmas cheers! For customer service...
Excellent. Product arrived before expected delivery. Leather is beautiful. Will definitely be a return customer
Delivery time was very fast. The product quality was very good. Would not hesitate to order again.
Experience with Historical Emporium was very good. Website was user friendly and order confirmation was even impressive. When I received the cap, I was very happy with it - material and make was high quality. It was hard to wait until Christmas to give to my husband. When he put it on, it fit perfect and he really liked it!
Purchased for my son (17) for Christmas to compliment his 1873 Cattleman. He can't take it off. The pistol fits perfectly and the sizing recommendation was perfect. Very pleased with this product and service.
I am very satisfied with the products that I purchased, the shipping Dept. went all out to make sure I received my order in a timely fashion, it arrived earlier than expected, Hats off to you! The Top hat has had numerous compliments as well as the Walking stick. I purchased the Coburn Great Coat Grey as well on a separate order and it too came early and has also received numerous compliments. I'm very happy to have found your Website. I have already referred your Company to many people. Looking forward to making future purchases. Dan
I was pleasantly surprised at the speed in which I received my order! Everything was just what I had envisioned it would be. Descriptions were accurate and helpful.
Excellent
I will have the button hole fixed.
I got great service from start to finish. Not only did my order arrive faster than expected, but the clothes were exactly as promised on the website.
I gave two vests for Christmas to the same person who was very excited to receive them. The gifts were well made and though I may never repeat this variety of purchase, they were exactly the right gifts at this moment.
My daughter's Christmas wish list was comprised mostly of your merchandise, which she recommends HIGHLY to everyone who asks where she gets such beautiful clothes! I was not disappointed, just a little surprised by the price. But- you get what you pay for, and everything I purchased was beautiful and well worth the every penny!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members