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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The sizing instructions were right on and the pants were exactly what was described.
As always, your service is impeccable and your selection is fantastic!
I had to exchange 2 vests for a larger size. They just arrived and fit great. They are obviously high quality products. The shoes I had also are really comfortable and look great. Very impressed with your service. I will definitely do business with you again. Thank you so much.
It's hard to pay two more times to return and exchange items after following your instruction using a tape measure and though the order comes at what I thought was the correct size it ends up being too large.
Super impressed with selection and quality. Will order from again!
High quality. Very quick delivery
We ordered several hats and one was a bit too big. The customer service was great and we had no problems at all in getting it exchanged. The new one fit great and looks marvelous. Thank you!
We originally ordered a different coat and pants set and found we had purchased the wrong size and weight
On the fabric. We were assisted and got the perfect things we needed and are very happy with our purchase.Your customer service was very helpful.
The shirts are an excellent quality and much better than I expected. Even with the high quality, I do find the shirts to be a bit pricey though. $60+ is a lot for me. The sizes run true and they fit beautifully on my chest and shoulders, However I think that the neck size should be bigger on an XL or XXL shirt.
Other than that, the only other gripe that I have is minor. I've never bought a stand-up collar shirt before so I didn't realize that the top button, is not infact a button, but a collar stud. I do not like this since the collar is tight on me, the stud pulls out and does not stay in place. I will either have to widen the button hole or use a cufflink or something instead of the stud in order to get the collar to stay closed. Since the shirt sizes run true. If I were to buy a shirt based on collar size needed, the shirt would be way to big on me. :(
I needed the leather coat and hat for an event that was only days away. Western Emporium expedited the handling and shipping and I received the order in time. I am very pleased with the service and the quality of the merchandise.
Howdy Hoover
Sacramento, CA
While the products were exactly what I had expected, the speed with which I received them was incredibly fast! Impressive service, thank you!
Unbelievably fast and accurate!
Great service and the vest fits good
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members