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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Very satisfactory. Great product.
You had the product/s that I was looking for---my order was processed quickly and I received all items in a short time.
This is my second purchase from the emporium. I was very happy with my purchases and service on that first occasion and equally pleased with them both on his second time.
I purchased these items for my husband for Christmas. He was extremely happy with each item.
The Derby I purchased was good quality and the service was great. I will purchase from you again in the future.
Had to return the hat because the size was wrong. Returned it, and the correct size was sent very quickly. No hassle!
I am very satisfied with items purchased, delivery time, etc.
Your company did an awesome job at every level!
I received the Pants and Shirt sooner than expected. I had paid for expedited service. When you found out that I lived in your area and ground service would have been sufficient, you gave me a refund for the shipping. That was awesome. Great Service. Thank you.
Excellent experience. As a family, we decided to shift our 1930s Hogwarts Mafia costumes to Steampunk Hogwarts Costumes. Hubby needed most everything for that era, so the site was hugely helpful. We love the green brocade vest he now has for his Slytherin ensemble, and the classic work vest in red for steampunk pirate ensembles.
Great site for the unique items they offer, the delivery time was ahead of the expected delivery date. The customer service on the phone was very professional and knowledgable.
The products were not as refined as I had hoped.
I was very please with the smoking jacket and it's quality workmanship. The Fedora fits my husband perfectly too...he loves both. The pocket watch/chain are very elegant and it was exactly what I was hoping it would be.
Thank you so much for having all the products delivered on time. I will be delighted to look at more of your products in the future.
Sincerely,
Theresa Casey-Kazmierczak
I will simply say that this was a pleasant surprise. Internet purchases are never certain until the transaction is complete. However, I will never have misgivings about purchasing from your company. Your site was not recommended to me, I simply found it through my own search. It was the best search I ever did.
Thank you so very much.
Sincerely,
Robert, Louisville Kentucky
Love this site prompt service, great service, and the answer you could be looking for all the time every time.
On-line check out was quick and easy.
Jacket arrived sooner than expected in a box sealed with tamperproof taping.
I was impressed. No problems. Great product selection.
Well done, y'all!
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.