Historical Emporium
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Historical EmporiumReviews 11,100

4.5

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Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

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2 reviews

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JT R.
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Very satisfactory
January 6, 2016

Very satisfactory. Great product.

Date of experience: January 6, 2016
Karen C.
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January 6, 2016

Date of experience: January 6, 2016
Jim M.
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You had the product/s that I was looking for---my order was processed quickly and I received all items in a short time.

Date of experience: January 6, 2016
Alexis T.
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January 4, 2016

Date of experience: January 4, 2016
paul c.
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This is my second purchase from the emporium
January 4, 2016

This is my second purchase from the emporium. I was very happy with my purchases and service on that first occasion and equally pleased with them both on his second time.

Date of experience: January 4, 2016
Joe P.
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I purchased these items for my husband for Christmas. He was extremely happy with each item.

Date of experience: January 4, 2016
Brenda P.
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The Derby I purchased was good quality and the service was great. I will purchase from you again in the future.

Date of experience: January 4, 2016
Carol O.
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Had to return the hat because the size was wrong
January 3, 2016

Had to return the hat because the size was wrong. Returned it, and the correct size was sent very quickly. No hassle!

Date of experience: January 3, 2016
Peter T.
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I am very satisfied with items purchased, delivery time, etc.

Your company did an awesome job at every level!

Date of experience: January 2, 2016
Aussie B.
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January 1, 2016

Date of experience: January 1, 2016
Eduardo g.
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I received the Pants and Shirt sooner than expected. I had paid for expedited service. When you found out that I lived in your area and ground service would have been sufficient, you gave me a refund for the shipping. That was awesome. Great Service. Thank you.

Date of experience: January 1, 2016
Juli T.
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Excellent experience
January 1, 2016

Excellent experience. As a family, we decided to shift our 1930s Hogwarts Mafia costumes to Steampunk Hogwarts Costumes. Hubby needed most everything for that era, so the site was hugely helpful. We love the green brocade vest he now has for his Slytherin ensemble, and the classic work vest in red for steampunk pirate ensembles.

Date of experience: January 1, 2016
Martin A.
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January 1, 2016

Date of experience: January 1, 2016
Patrick X.
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January 1, 2016

Date of experience: January 1, 2016
Dean N.
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Great site for the unique items they offer, the delivery time was ahead of the expected delivery date. The customer service on the phone was very professional and knowledgable.

Date of experience: January 1, 2016
Betsy I.
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The products were not as refined as I had hoped
December 31, 2015

The products were not as refined as I had hoped.

Date of experience: December 31, 2015
Theresa C.
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I was very please with the smoking jacket and it's quality workmanship. The Fedora fits my husband perfectly too...he loves both. The pocket watch/chain are very elegant and it was exactly what I was hoping it would be.
Thank you so much for having all the products delivered on time. I will be delighted to look at more of your products in the future.

Sincerely,
Theresa Casey-Kazmierczak

Date of experience: December 31, 2015
Robert X.
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I will simply say that this was a pleasant surprise
December 31, 2015

I will simply say that this was a pleasant surprise. Internet purchases are never certain until the transaction is complete. However, I will never have misgivings about purchasing from your company. Your site was not recommended to me, I simply found it through my own search. It was the best search I ever did.

Thank you so very much.

Sincerely,
Robert, Louisville Kentucky

Date of experience: December 31, 2015
Hank G.
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Love this site prompt service, great service, and the answer you could be looking for all the time every time.

Date of experience: December 31, 2015
Eric H.
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On-line check out was quick and easy
December 31, 2015

On-line check out was quick and easy.
Jacket arrived sooner than expected in a box sealed with tamperproof taping.
I was impressed. No problems. Great product selection.
Well done, y'all!

Date of experience: December 31, 2015

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


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