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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We bought the holster for my father in law he loves it
Always really happy that an actual person answers the phone right away, not trapped in voicemail on hold. The reps are always very knowledgeable both with products, shipping and find my account in a matter of moments. I've ordered from this site for my past 4 films and recently for a styling job, always a great experience. I find the quality of the clothing to be good to great, and the customer service is just excellent. Great order confirmation emails, never have issues, just a pleasant experience overall. The website layout is clear and attractive, size charts are right there. Thanks!
I have a very... old-fashioned sense of taste. This site has THE best clothes; stylish yet sturdy, no flimsy costume-y clothing here!
Personally, I think they have a time machine and go back and get the real deal.;)
Stay classy, mates.
Fantastic product, will be purchasing more items.
Great all around. Thanks See You Soon
No need to contact customer service.My purchase was delivered in a timely manner.
I found the cross-draw holster to be as described and of excellent quality. I fits both my revolvers and looks good on my one piece gun belt/holster. Now I can carry both revolvers.
Great products - highly authentic in detail
The customer service was great.
The first product was good quality but didn't fit me so they exchanged it.
The replacement did not fit my gun and the quality was mediocre so I sent it back.
Lowell was understanding and processed a credit immediately.
It is very refreshing to deal with this company when purchasing items. They are friendly, efficient, and if you have to call customer service - YOU GET A PERSON. That is awesome. The products are well made and of good quality. I highly recommend them.
Noel is an exceptional contact. Everything arrived so fast and we love it all.
Every time I order from Historical Emporium I am totally satisfied. I produce Melodramas and Murder Mysteries (Old West Melodrama Productions) in an 1900's train depot (Puffabelly's restaurant). We have been partnered in this for some 13 years. Love the costumes. Very well made my actors are very pleased.
I only had one issue and that was because I did not read product description before I ordered so I had to send the item back. Not your fault but mine.
Customer service is great. Products for the most part are as well. I have bought 4 pair of the preacher boots so far and the last pair I bought is the first one's that did not pinch on the left boot requiring me to tape a cotton ball to my foot to "train" the leather. After that they were fine. Oak Tree Farms who make that boot must have up graded quality control; good for them!
The order was placed easily. I had to make a return so I did it as a "return" and ordered the correct size. The refund was prompt. The only negative thing I could say is I wish they had return shipping. Overall, that increased the cost significantly
I ordered a Large based on the size chart but a Medium would have fit better.
Marie in Customer Service, responded right away to a size question I had before placing my order. When trying to deal with another company, I could find absolutely no way to contact a real person and get help beyond FAQ's, so a point in your favor. Also, I needed my order quickly and was concerned about the indefinite time frame indicated on the website. Once again, Marie responded to my email immediately, giving me a more specific time frame that allowed me to place my order with confidence. The blouse arrived on time and was the perfect addition to my Clara Barton costume. Hooray! My only criticism is what I consider an excessive fee for expedited delivery. $36 for an order of $81 still seems unreasonable to me.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members