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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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This blouse was a gift from my husband. It fit perfectly. There is good range of motion due to the gathers in the back. Excellent quality in this and the many other items we have purchased from you. We are always asked where we get our costumes and we say, "HISTORICAL EMPORIUM".
Thank you, Don and Eleanor LeCroy
Love your products. My husband has hardly taken off his smoking hat since Christmas.
I spoke with a lady by phone, who answered the questions that I had. She was very helpful and completed my order by phone. I am very satisfied with the service and the hat that I purchased.
Quality is great and service exceptional.
My shopping experience with Gentleman Emporium from the first initial phone call to getting package in hand was smooth and easy. Customer service was able to answer all my questions, right down to the last detail.
A very prompt and courteous person (live...no annoying phone shuffling from department to department) and a very speedy resolution to the questions presented. Would definitely do repeat business and also recommend to anyone looking for what Western Emporium has to offer.
The fastest I have ever received merchandise from anywhere on the internet - thanks - T
We ordered a 3x vest for my husband in Sept. But it was too big even at its tightest setting so when I ordered 2vests for Christmas size 2x and he couldn't come close to buttoning them on their loosest setting. We love the quality of the bests and will be exchanging the 2x vesdvesdts for 3x and will have them altered. I have to question your sizing consistency.
It was a Christmas gift for my husband. Very nice vest.
It was a Christmas gift for my son. It shipped the day I ordered it and arrived before Christmas. He was thrilled with the color and quality of the garment. He is a 17in neck and the XL fit perfect.
Unfortunately the size of the red velvet smoking jacket was too small. Actually, the jacket wasn't small, my bf was too big,
Huge size discrepancy from what the web site specified. On talking to Marie, they changed the product and offered good advice for the future
I have to say as a business owner myself the service and attention to detail is the best i have seen in a very long time. Bravo, from order to completion service A+. Thank you i will be back. Joe Botticelli Ogunquit Maine.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.