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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Have talked (over the phone) with 3 different HE representatives. All 3 were knowledgeable and friendly. Products were delivered earlier than expected!
Service beyond comparison. Shipped 2 hours after I ordered it. Friendly, courteous and most interested in helping me. I would be willing to pay more for flexible and soft leather Holster. I don't know how you could improve this company's customer attention.
HIGHLY RECOMMEND THEM
Richard McGee
Fantastic, it's as easy to buy a product with them as it is to buy locally (and I live in NZ).
Found what I was looking for got it and got s few ideas for future ideas!
Thank You
I acquired these items for a key part in a small-budget movie shot down in far SW Texas near the border. Got lots of positive comments on the look and historical accuracy. I plan to keep Historical Emporium on my go-to list for these types of occasions.
Very satistified with suspenders and shipping was very fast. Thanks Robert Reader
Excellent service and prompt delivery.
Fantastic, helpful service and wonderful top hats!
So far I have been very pleased with every item I have purchased. I expect that I will be equally as pleased with the items I have yet to receive. This is a true Western site.
I received a high-quality product that looked just like the picture on-line, and it fits!
Excellent service, quality clothes and fast reliable delivery! Thank you Historical Emporium!
I ordered three detachable collars and a ladies bonnet. The questions I had before were answered to my satisfaction and the order arrived quickly. I unfortunately was not able to get the collar to stay attached to the scully shirt that I ordered the collars for. The holes in the collars for the collar took considerable effort to get the stud through. I think I need more information on the proper way of installing the collars on the shirt. I am not unhappy with the product, I figure I need more practice. My wife really enjoyed the bonnet.
Quick and easy plus very friendly and helpful customer service.
The service could not have been better. The original belt I ordered the ammo loops were to big. I called customer service. I sent the belt back. They a new one back to me with a week.
I have some difficult sizing requirements because of weight gain. The clothes just could not fit right.
Ordered on a Sunday and received on Wednesday, wrong size, my fault! Reordered the same Wednesday and received Saturday, made the Cowboy shoot Sunday in my new trousers, can't ask for better service than that!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members