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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good product,good service
The vest I order was a XXL you sent you sent XL it fit a little closeST than I like. I got good comments a bout the vest. I like clothes to leave something. I will live with it. Thank, Respectfully your"s.
5 Stars all around on service, quality and delivery. I did call customer service, only to fix a mistake on my part when ordering but was treated with friendly, helpful assistance from the service rep on the phone.
I will definitely be ordering from here again and highly recommend the Historical Emporium to all my friends and family.
* Sam
I love the products and the service from Historical Emporium. Prompt and hastle free international delivery for me is great.
I am very happy with my recent purchase. It was heavy duty double stitched leather and the care instructions and additional information was helpful.
The ordering process was simple and I received my shipment quickly. Initially, I did not follow the website instructions for ordering and ordered my normal sizes. When I received them, they did not fit properly. I filled out a form, reordered, followed the website suggestions, and had the replacement and refund done in only a few days. I was very satisfied, and received quite a few compliments at an event I participated in at Sutter's Fort. I recommended this company to everyone I came across. Thanks.
Kind and wonderful service
I had a problem with the measurement of the gun belt. They said no problem remeasure it and send it back and we will fix it no charge. They did a great job and I would recommend them to anybody. The Gun belt is authentic, and well made! Great customer service, I will be back for more!
Tom
Great clothing, exceptionally helpful customer service, and very fast delivery. Okay, I know you're not that far from Pasadena, but still, the packages arrived in a very timely manner.
Shipping is a little costl Marc
Clothes are very high quality. I bought a wrong size shirt and the return procedure was very easy. The day the shirt returned to you, I got a email saying my credit card will be credited with the price I paid.
We are very happy with every purchase! The quality is excellent! The sizing is accurate. We contacted the company with questions about products and received swift replies. Highly recommended!
Have been shopping here for some years now, very satisfied. The products continue to get better and better.
I had a very good experience until I had to pay duty to receiver the item. I realize this has nothing to do with you but, it sure increased the price of the item.
Your are great!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members