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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very satisfied with everything.
I've bought several items from "WE", and have been very pleased with the quality and fit. Because of the great products, I have had no need to contact customer service. If customer service is anything like their products there should be no problems in getting help. Thanks, "WE"!
I never fail to be impressed by the Emporium's swift and efficient service. I have shopped with the Emporium many times before and will continue to do so - excellent prices for high quality products with shipping times that can't be beat; let's hear a few rousing huzzahs for the Emporium and their fine work!
Everything was just great, loved the quality.
These sturdy vests are perfect for our Historic Site. Many volunteers, full time staff, seasonal staff and Illinois College Interns wear clothing from our closet and it is very important that we are able to keep up with the wear and tear of our garments. These vests are so well constructed that I believe they will serve our needs for years to come. The price and quality cannot be beat.
Jane Carrington
Lincoln's New Salem State Historic Site
Petersburg, IL.
Wonderful stuff I can't get anything like this in the UK, will definitely be using you again, and have recommended you to all my friends, thank you all.
5 Stars 5 Diamonds and 5 Woohoo's! Spoke and emailed Eve in customer service several times. She simply is the best! Took care of everything on back order with a smile in her voice and professionalism. Can't say enough good things about her! Items shipped quickly and very well package.
I have ordered several items from Historical Emporium, and every one was superb quality.
The customer service was great and delivery was prompt. I highly recommend this web-site...
You won't be disappointed.
Service was great. I received my shipment within a few days. Very pleased. Will order again.
Satisfied
Fabulous service and delivery! I purchased 4 items (dragon vest, walking stick, pin, pocket watch) and all the items met or surpassed my expectations. I had emailed some questions about the vest I bought and was really impressed with the next day response I received. My only wish is that the smaller vest sizes were available in "tall" as well, because the small dragon vest is about 2 inches too short for my skinny 6 foot son. It looks far too nice to send back so I've bought matching lining fabric and am inserting a piece in the shoulder to lengthen it. It was a challenge to pick apart the shoulder seams which really speaks to the workmanship on this product... very neat sewing with super small stitches. Amazing quality for this day and age. And the pocket watch is gorgeous. If I ever need Victorian clothing again, this will be the only place I'll shop!
Excellent and friendly customer that goes the extra mile!
I am disappointed that you do not order the vest for the Harrison that match my trouser I ordered. The large vest is out of stock and I was told they would not order until all vest were sold. This does no do me much good since I have the trousers but no vest.what am I going to to do. I many not ever get the vest. No large vest. I don' know whe vest will arrive. Very unhappy about your timing. I should have not bought the trousers. Had them altered. To late to send back.coustomer service shoul have let me know that the vest would not be ordered until your stock was depleated
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members