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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Love shopping on this site. So many different themes you can go with. The most complete vintage clothier out there. Great prices,quality products and very fast shipping. Will definitely be back in the future!
I had great service, I ordered the wrong size and they exchanged to right size with no problem,
I hesitated a lot before making a large order of costumes and accessories from Gentleman's Emporium, but was attracted by the large selection of items they offer and I was surprised and extremely pleased with the quality of materials and historical accuracy of the products I received. I was also very pleased with the response from customer service to my requests.
Good day Emporium folks;
I have shopped with you for about 4 years, have spoken with your customer service department for return & exchange issues and ask for advice on products at other times. They have always been most helpful and my wife and I have always been satisfied with the products you sell they are durable, as described & very authentic for the period.
Thanks for being there, have a great day,
Great company, great service, I will be back...
The hardest part was making a decision from the Emporiums selection. Once done, the purchase was made and the coat arrived within a few business days.
I am very pleased with my Gentlemans Emporium experience.
Trousers run a bit large in the butt, wife is a seamstress, so no problem. Very comfortable, look great, great quality. Will shop here again.
First, the quality of the garments. These are NOT cheap 'costume' clothing items -- they are fashionable, well-made articles of excellent quality.
The prices? For the quality of the items, I'd say I practically stole each item.
Accuracy and speed of delivery? Spot-on.
Selection? Amazing. I will be a regular customer. Thank you!
Excellent experience, super fast, items were as described, high quality. Thank you!
I look good! In my suspended! Thanks Gentelman Emporuim!
Great vest and extremely quick delivery. It was a great experience.
Hi
many thanks for providing a professional service. However my concern is that I bought three vests which were made by different manufacturer and the sizes were not the same: one was smaller than the other two and one was a little larger. I had to have them altered to fit more neatly. However I am satisfied with the products as I could not find anything like them elsewhere.
Win about two weeks for a size ell I order the wrong size my fault I will give it to my brother to sell and order another one in about two weeks size 40 it sure was nice I like it thanks
Superb in all respects. Nicely made period style clothing at an affordable price.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.