On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I've had just one product purchase I was less than 100% pleased with, and that's a small issue I hope to remedy myself by treating the shoes (they creak terribly!). Otherwise, I've rarely been so pleased with any online business!
I love the selection of items. I needed to exchange an item on my original order and the customer service representative was incredibly friendly and helpful until the issue was resolved. Thanks again.
It was awesome, used this site to get the vests for our vow renewal.
Quality of leather was better than expected causing me to buy another holster from them :)
Just a simple straw hat to go with my Model A. Good quality, good fit.
Great site that's well organized and searchable. All of the items I received fit perfectly - and assumes you will be honest about your own measurements. My single question about one of the items was answered quickly and with accuracy - - - I will continue to augment my clothing collection!
I rarely leave a comment or review on a product or service, but I could not resist this opportunity to rave about the outstanding service and when I received my product, I was so impressed with the quality and workmanship that I will not shop anywhere else. Thank you so much!
The service, product quality and and delivery were all to notch. The representative was polite and extremely helpful. I will purchase your products in the future and pass the word along to my friends.
If I could give you 6 stars for customer service, I would. I had fit issues with a camisole (M too small, L too large) and received excellent customer service as this issue was resolved.
I, unfortunately, had to return the trousers because of an error on my part. However, I ordered a different pair and found the quality to be outstanding! I also ordered a fine shirt to accompany the new trousers and I am also very satisfied with its quality and fit. Thank you ever so much for such wonderful articles of clothing!
I have purchased numerous items from the Emporium over the last 2 years and I could not be more pleased with the quality of their products and the professionalism of their staff. I can think of no way that they could improve their products or service.
I will continue to be customer.
I discovered the Scully riding skirt on several different sites, but the Emporium is the only place that had it in stock. I was in a hurry--the dress for our western wedding had not arrived, and I was scrambling to put another outfit together in less than a week.
Marie was so kind and helpful. My package arrived in 2 days. I was very pleased with the high quality of both the riding skirt and the blouse that I ordered. I will definitely be checking the Emporium when I need future outfits.
Customer service and quality are excellent at the Emporium. I highly recommend them!
I'm a costume designer & can't sing the praises of the Historical Emporium enough! Great value, true-fit sizes, good quality, items-as-described, quick delivery and above & beyond customer service. Need I go on?! You can order with confidence. And Have Fun!
Super fast delivery! Product was great, though quality of the material wasn't great.
The Bib shirt was even better than the picture.
Fabric quality, stitching, buttons, WOW!
Better than any others we have seen. And a better price. The size was great. It fits very well.
Perfect for any reenactment or every day.
This is a high quality item.
Great place to shop. We had a deliver issue (lost product). This was not Historical Emporium's fault, but they sent a replacement item ASAP with no questions asked and to extra charges. That's customer service!
Also the holster... grade A quality. Extremely happy and would definitely purchase from them again.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members