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Hirt's Gardens has a rating of 2.7 stars from 118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hirt's Gardens most frequently mention customer service problems. Hirt's Gardens ranks 41st among Plants sites.
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I recently ordered three succulents and I just can't believe how fast I received them! They all came with the normal stuff that goes along with shipping Succulents. I don't know what all the negative reviews are about I emailed customer service about something and was immediately responded to. In my opinion their customer service via email is five stars all day! I will definitely order from them again! They also included the heat pack for free! Other places charge you three dollars to five dollars extra for a heat pack!
I received my goldcrest cypress tree from hirts, ordered thru walmart. The plant was cramed in the box w/ main stim bent over. Would have been ok if they would put a bamboo stick in the pot to keep from sliding back and forth. I put a review on their site that they didn't post and didn't even reach out with a replacement. Now i have a tree with no main stem.
I ordered 5 plants all of which arrived without labels attached and in somewhat rough shape (soil loss during shipment and dehydration) My husband and I immediately called and voiced our concerns with the order. The customer service was outstanding. They were understanding and concerned about the issue and within minutes made it right for us. This is a family owned business and I am still glad I supported them and will likely give them another shot. Their customer service made all the difference and made what could've been a negative experience into a positive one.
I ordered from Hirts.com three days ago, it should be noted I live in Ohio so that's why I got my plant so quickly, but it arrived in pretty good shape, I ordered a Whitney snake plant and other than the tips being a little bent and some dirt in the box it was perfect, they even included a heat pack in my box, which I did not pay any extra for! Over all would order from them again, the plant looks healthy and I am happy.
I received it and was amazed at how well it was packed. I will have no problem with future purchases.
I like Hirt's. I get great plants that are healthy and happy. Given that it gets pretty hot in Texas I've had a couple plants come a little weak but they get better immediately after repotting and watering. I had one mix up where I got the wrong plant but they quickly gave my money back even though I was willing to take free shipping on the right plant. So I'm satisfied. They're great. I will shop again.
My order consisted of red African blood lily plants and a bush of vertical spotted foliage. The service was the usual order of execution, that is, I ordered and received it in a short time. The flowers are fascinatingly bright. It is cozy near the house and in it.
I ordered my 4" rubber tree plant. This was my first order from Hirts. It arrived in a box with bubble wrap for protection. There was tape across the pot to keep the dirt from falling out. It was healthy looking although some leaves are curled up. I planted it immediately in a pot and found the perfect spot for it. So far it looks healthy. It arrived fairly quickly after ordering. I was so pleased when I came back to order a banana tree plant, I saw the reviews for the first time. Now I'm really scared to order again. I think I'll stop while I'm ahead. I've also seen terrible reviews on "brighter blooms" company. Buyer beware. For now, I'm happy. I'm sorry to see all the bad reviews. It's one thing to receive a bad/dead plant, but customer service is critical. If you dont have an understanding person on the other end of the phone, that's ready and willing to offer a solution, your business doesn't have a leg to stand on. It wont last long with all these unhappy customers. I'm a business owner and it is of upmost importance, above anything, that my customers are happy. Best wishes to all who have been wronged.
Hirts Gardens has a LONG history selling dead, dying & false advertised plants, thousands of negative feedback on eBay and Amazon. Rude nasty people
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Read the history of the Hirt's Horseradish bottle in Jen Hirt's essay, "Not Less than 1,000 Bottles for Horseradish," published in Ninth Letter. http://sites.psu.edu/jenhirt/wp-content/uploads/sites/11526/2014/05/horseradish-essay.pdf
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