Jynifer g.

I ordered my 4" rubber tree plant. This was my first order from Hirts. It arrived in a box with bubble wrap for protection. There was tape across the pot to keep the dirt from falling out. It was healthy looking although some leaves are curled up. I planted it immediately in a pot and found the perfect spot for it. So far it looks healthy. It arrived fairly quickly after ordering. I was so pleased when I came back to order a banana tree plant, I saw the reviews for the first time. Now I'm really scared to order again. I think I'll stop while I'm ahead. I've also seen terrible reviews on "brighter blooms" company. Buyer beware. For now, I'm happy. I'm sorry to see all the bad reviews. It's one thing to receive a bad/dead plant, but customer service is critical. If you dont have an understanding person on the other end of the phone, that's ready and willing to offer a solution, your business doesn't have a leg to stand on. It wont last long with all these unhappy customers. I'm a business owner and it is of upmost importance, above anything, that my customers are happy. Best wishes to all who have been wronged.