I ordered from Hirts.com three days ago, it should be noted I live in Ohio so that's why I got my plant so quickly, but it arrived in pretty good shape, I ordered a Whitney snake plant and other than the tips being a little bent and some dirt in the box it was perfect, they even included a heat pack in my box, which I did not pay any extra for! Over all would order from them again, the plant looks healthy and I am happy.