I recently bought a Topping L30 Headphone amp and had an issue. The support of HiFiGo answered in real time to all of my mails and provided superb Support! A+++ for this great Management!
Will buy again!
Bought a Topping E30 & Topping L30 from the store, all was perfect in the end, and I would honestly recommend.
Had no status or shipping update for nearly 2 weeks after the purchase before I contacted them. They were very quick to reply and stated the reason for the delay and the shipment followed soon after.
However they didn't tell me it was only a partial shipment due to stock issues & one of the units would be sent at a later date. A quick email with them cleared this up and everything arrived perfectly within a few days of eachother.
Only thing I would ask for is for better order updates or communication rather than the customer not knowing!
There so many things to review. To put it simple
1. Competitive price
2. Fast response service
3. Super awesome customer service
4. Fast deliveries
I bought Fiio FA9. Only 4 days to simply arrrive at my door step. Thank you for all hard work.
Hi - ordered a cable and Moondrop Blessing 2 from HiFiGo. Order arrived quickly and for EU customers the no fees shipping is a real blessing ;)
I was a little disappointed in the finishing on the wood face plate of my Blessing 2 (there is a bit of a ridge that sticks out - and the screens fell off immediately as well) and was offered the chance to return for a new one or a small rebate (felt this could have been higher but understandable).
HiFiGo team is great though. Highly recommended.
Best,
Simon Adams
Hifigo have been great to deal with - in every way. The value is exceptional on all items as is the support & excellent communication from Kangyi & the team at Hifigo. I have ordered from Hifigo on 3 occasions over the past 2 months, it has taken a maximum of 8 days for each order to arrive here in Scotland from China, very well packaged, all taxes/duties paid & items in perfect condition. Could not ask for a better service in any way whatsoever. A big thank you to Kangyi & all the team at Hifigo for providing a great shopping experience online - every time. 5 Stars 10/10 A+++
Hifigo is an excellent source for competitively priced audio equipment. I was looking to buy the Fiio BTR5 and found it at a much better price on their site compared to others, and it came with free shipping which is always appreciated when ordering from Canada. I had a question about the tracking information and the follow up email I received was extremely kind and personable and thoroughly addressed my concerns. Every part of the process was smooth and I was very happy with my experience. The item arrived quickly and I will gladly purchase again from their site.
Just bought them a freshly made Q5S, they answered my questions about shipping and timing very fast, and the item arrived exactly when they told me it would have arrived. Great support, great price and overall great choice of items!
Great servis and support. Perfect tracking servis of package, Nice communication.
IT was my 1st purchase by Hifigo, I can recommend they to your.
Only small trouble with 3,5 jack connector which is working but only in limited area in the plug. IT isn`t a problem of diameter but with the depth.
I had a wonderful experience with the support and products sold at HiFiGo. Not only did they adjusted my order at last minute (very quickly), they also provided me useful recommendation when I had a question about my DAP. I will definitely come back for my next audio purchase :) (customer from France)
Product took forever to arrive, but that wasn't HiFiGo fault at all (rather the US Post Office which is a disaster in my neighborhood). HiFiGo promptly reimbursed me when the product was late. I sent it back to them, and they immediately paid back for shipping it back.
Awesome customer service, highly recommended!
I discovered this store by accident when I was searching for Fiio BTR5 and it was out of stock everywhere.
I contacted them and they replied to me in less than a day. Answering all my questions.
I made an order, it took them a few days to start shipping but once they did everything shipped quickly.
I received my order in less than a week by DHL. I didn't expect that due to the current situation.
They have an amazing customer service, answered every question I asked including technical questions about the products I wanted to buy.
They even knew about an upcoming version of a portable DAC/Amp I was interested in. I wish more sellers were like this. What a breath of fresh air.
I will be definitely buying from them again and 100 % recommend them to a friend.
My favorite audio products are in HiFiGo.
Excellent customer service and fast and safe shipping. All major audio brands are here at competitive price. Recommended trade 100%
What a nice shop.
These guys are attentive, supportive and comprehensive.
The prices are on the best of the market and the service is really unmatched.
120% recommendable!
Few web stores have the attention to send pictures of the product you are buying, have the time to go through details about the purchase or even get something that is not listed, the guys at hifigo have always break the mold and do an extraordinary job at doing that and more, first purchase was amazing and right now I'm on my 3rd, excellent service, excellent timing and excellent customer service. 100% recommended
What a great company. I live in the UK and have bought several items from Hifigo. I had a delay and problem recently, with a delivery and the staff of Hifigo were brilliant in helping me sort it (thanks Candice and colleagues).
Can't praise them highly enough - many thanks.
Brilliant
I´m very pleased. The earbuds was not working. The whole process from my initial contact with the support all the way to the end (receiving) the refund for my return shipment was incredibly good!
Also since I live in Sweden I´m surprised that I got the earbuds so quick, but also that they got returned so quick and the refund.
Very pleased even though the product did not work.
HiFiGo was very prompt in answering all my questions related to my DAC purchase and shipping. When I made an order and changed my mind, I emailed them and they immediately cancelled my order and refunded the money. I really recommend this seller over other for all your audio needs.
I placed an order on Hifigo.com but then unfortunately I changed my mind and I canceled the order.
Hifigo support gave me total refund.
They are very professional, kind and caring.
I'll buy definitely from Hifigo again.
Great price on my BTR5 when no one had it available. HifiGo shipped it quickly and it got to me sooner than expected. Unfortunately the unit was defective. HifiGo showed great customer service in first helping me to see if the problem could be fixed locally. When it couldn't they quickly moved to help me with the refund process. The replied quickly, and once they received the item back, the refund was issued immediately. Unfortunately it didn't work out for me with that product, but I would not hesitate to do business with them again. Highly recommended
Ordered a Topping E30+L30+RCA cables bundle. Then, I got an email on Friday offering to switch to a cheaper RCA cables because the Topping one included in the bundle was out and refund me the price difference. I replied on the same day, got shipping info on Sunday, and received the package along with the refund (to Paypal acc) on Monday. All of this accompanied by emails checking my status each step throughout the process. Never had customer service this good very from a Chinese retailer.
Overview
HiFiGo has a rating of 4.4 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiFiGo most frequently mention customer service and priority shipping. HiFiGo ranks 43rd among Discount Asian Products sites.
For us at HiFiGo, music has always been a passion and an integral part of our lives, and we wanted to offer affordable and high-quality audio equipment to everybody who wanted a higher quality sound at any budget.
We believe high-quality audio should be affordable and attainable to everyone, not just a select few. We offer the best audio equipment from DACs/AMPs, IEMs, Headphones, portable audio players, to dongles and cables.
We ship them conveniently to our customers’ doorsteps and pride ourselves on offering the best price and service compared to any other place.
Our customers in over 50 countries worldwide can get all the audio equipment they need, including accessories, in one place. No need to waste your time looking somewhere else.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members