The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Yes I won three bids they were fast to collect and charge me shipping after two months and sending texts and e-mails they keep coming up with reasons it did not ship I would say all other auction that I have won on other sites have been great but here is a VERY BAD AUCTION HOUSE
Appears to be fair and keeps moving...just one in question, appeared that I was high bidder but it just shows closed and status. Still have not got my invoice and am beginning to be a little worried
Kept getting kicked off the website had to restart multiple times causing losing bids
Thank you for your feedback, and we’re sorry to hear about the issues you experienced with getting kicked off the website. We understand how frustrating it is to lose bids due to repeated restarts.
Technical issues like this can sometimes happen, but we are constantly working to improve the platform’s performance. If you continue to have trouble, please reach out to us for further assistance, and we’ll do our best to help resolve the issue.
We appreciate you bringing this to our attention and hope future auctions go more smoothly for you.
Everything went well. It was easy to bid. I enjoy these auctions.
Great auction but I couldn't keep up at closing.
I'm new at this online bidding with everything closing at once. Just got to find a way to remove what I no longer Want to bid on.
In the past I been overall satisfied with Hibid, I recently got new phone and number so I set up a new account and downloaded the app, I never used the app before. And honestly I not impressed really with it. I most of the time don't use it and go via website
The app glitches out and shuts down, especially when scrolling, the time is way off from the watch list to actual life time, that sucks especially when you are bidding on a few items at once and they are close together and getting bid up. Both these issues cost me some of tens I really wanted
Them you have the fact the app is missing so many features I use. Looking for an auction is next to impossible, as the map won't leg me narrow down Then looking for a product is a chore. If you want to look at an item you viewed and didn't put in watch list You have to scroll entitle page. On the web you' can skip via going to page xxx Then if you saved the item in watch. You can't go see items around it. Often items are sectioned together. So you have to scroll sometime forever to find it Via app. Web you can skip ahead in catalog at least but both need a look at next item on the watch item list Also search auctions by zip code needed for the app. Or by city.
Hi bid really needs to clampdown on those with outrageous postage fees. Lots of chatter online about this. I am surprised that auctions are still doing it., the the fact that a lot of auctions are unaware how to charge the correct sales tax. Or even know if they are a state that charge via destination or shipped from.
Well that's my thoughts. Cheers
We apologize for the delayed response, Matthew, and appreciate your detailed feedback. We understand the frustration you’ve encountered with the app’s glitches, time discrepancies, and missing features. As an alternative, we recommend using the web browser on your mobile device instead of the app, as it tends to offer a smoother experience. Regarding postage fees and sales tax, we recommend reaching out to the auctioneer directly to discuss any concerns. Your suggestions for improving HiBid’s overall functionality are valuable, and we’ll pass them along to our team. If you continue to have issues or need assistance, please contact our support team at 844-775-4774. Thank you for your input, and we’re committed to improving the experience for all users.
This auction sold me $3,000 worth of fake shoes, Yeezy"s Jordans "all" counterfeit. When I contacted them with a demand letter. They ignored the letter, they also sold me an X-Box that doesn't work.
We apologize for the delayed response, Starett, and appreciate you bringing this to our attention. Auctioneers are responsible for the authenticity and condition of the items they list, but we take reports like this seriously. If you haven’t already, please contact our support team at 844-775-4774 so we can gather more details and help facilitate communication with the auction house. We appreciate your feedback and understand how frustrating this situation must be.
I lose my interested to bid because have Bot inside ( Autobid) good for the owner not for the costumer
You guys set a minimum $5 as well and the 1st time so excited and all the good items liquidation...
I suggest remove your auto bid ( BOT)
We appreciate your feedback and concerns. The max bid feature is designed to make bidding more convenient for bidders who may not be able to monitor auctions in real-time. It allows you to set your maximum bid and the system will automatically place bids on your behalf up to that amount. The intention is to help you avoid missing out on items due to being outbid. If you have further questions or suggestions, please feel free to reach out. Your input helps us improve the bidding experience for everyone.
I recently was referred by my daughter to participate in an online auction on HiBid. I was very skeptical but also aware of the success and amazing products she had received. From start to finish, my experience was nothing short of outstanding.
First and foremost, the quality of the items up for auction was exceptional. Whether I was browsing collectibles, electronics, or household items, each listing boasted top-notch quality that exceeded my expectations. It's evident that the team behind this platform curates their offerings with care and attention to detail.
What truly set this auction apart, however, was the incredible ease of use and seamless navigation. The website's interface is intuitive and user-friendly, making it a breeze to browse listings, place bids, and track the progress of auctions in real-time. I appreciated how effortlessly I could engage with the platform, allowing me to focus on finding the perfect items without any unnecessary hassle.
Moreover, the prices on offer were nothing short of fabulous. Despite the high quality of the items, I was pleasantly surprised by the affordability of many listings. I found myself consistently impressed by the fantastic deals available.
Overall, my experience was nothing short of amazing. The combination of exceptional quality, unbeatable prices, and user-friendly interface makes this online auction site stand out. Whether you're a seasoned bidder or new to the world of online auctions, I wholeheartedly recommend giving HiBid a try. You won't be disappointed!
Despite my slow internet HiBiD is the least responsive platform of any I have used
I missed increasing a bid because of a delay in "Pending" I purchase frequently through online auction sales without issue but one auction house gave me a neg review after I disputed a double charge for shipping after a request for both small items to be shipped together in one box I have no recourse to give them an equally poor review but it affects any bidding I do through HiBid
We apologize for the delayed response, and we understand your frustration, I C. We recognize that slow internet can affect the bidding process, and we're sorry that you missed the chance to increase your bid. Regarding the review issue, auctioneers are responsible for leaving feedback, and we understand that negative reviews can impact your ability to bid. While HiBid doesn’t directly mediate disputes, we can help facilitate communication with auctioneers if you're having trouble. Please contact our support team at 844-775-4774 if you need assistance or have further concerns. We appreciate your feedback and hope to improve your experience in the future.
There was an auction a fair distance (180mi) that I "watched". Two large items I would have been willing to travel. One item was not a needed item. This was done over 10 days from the live auction. (Online only). I never went back to the auction online. When the auction was over, I got an email that said thanks for the payment and I won one item. It was the low cost not "needed" item. They never got a bid on it and I was charged the starting bid but X 84. It was sheet metal that they were charging by the foot. It was 10 pieces. So now I don't know how to get them to acknowledge I did not bid. I don't know if the auction platform of the auction had the ability to place bids on your behalf. They do increase you max bid I do know.
I assume they are not going to take responsibility for it.
And while filling out this review. They request you leave a photo. I went to to auction amd copied the auction photo and they say that photo is not 300x300 so can not use it. Wtf?
I appreciate the fact that you use Lot numbers, it makes is so much easier to navigate and not everyone does that. It also makes it better if you are discussing an item with someone else.
The best thing was I could always get a real person on the phone if I had question or other customer service. Nice to have shipping on smaller items. Large variety!
Hi Kay! Thank you so much for sharing your feedback and review with us. If there's anything else you loved about your experience or if you have any further feedback, please feel free to let us know. We value your input and are always eager to make your experience even better. Once again, thank you for your kind words and for choosing HiBid. Happy Bidding!
I had no issues if I used my laptop or desktop but the app on my phone always kept crashing and I would have to start searching again. A bit annoying.
Hated that there is no cut off time and sat for 90 minutes bidding over and over again as the clock keeps resetting. Then didn't get the item. Horrible
We apologize for the delayed response, Judith, and appreciate your feedback. Many auctions use a soft-close system, which extends the bidding time when new bids are placed to ensure everyone has a fair chance. We understand how this can be frustrating, especially in competitive auctions. For specific bidding rules and assistance, we recommend reaching out to the seller directly. If you need help navigating the site or finding seller contact information, please contact our support team at 844-775-4774. We appreciate your input and will continue working to improve the bidding experience.
I was trying to bid on items in the last 5 min. Apparently others do this also. However it would not let me bid on some of the items. Can I put in an auto bid until it reaches a certain amount?
Decent site, would like pictures of any flaws noted and whether item works or not
Products as described. Great selection of items. Easy pick up system.
I have never done an online auction before and this experience was amazing. Brandon, his wife and Pat were super helpful. Everything was so organized.
Thank you for your wonderful feedback! We're thrilled to hear that your first experience with online auctions was amazing. We take pride in providing a well-organized and helpful environment for our users. If you have any more questions or need further assistance, our entire team are here to support you.
The bidding process is easy enough, but these auctioneers are getting damn carried away with these bidders premiums. Anything over say 7-8% is just gouging.
Answer: Licensed auctioneer here- auction law is that if you give notice that you need to retract your bid before the hammer falls (or the auction ends online) that the auctioneer is required to retract the bid. Actual law also dictates that bidding must start over at opening bid, not the next highest bid.
Answer: Very easy. If you dont get someone immediately they do call back. But once again if you have a problem with items contact the auction house not hibid. Hibid doesn't auction they only provide the platform
Answer: Most auctioneer there are scammers, a thrift store would be better option.
Answer: YES! Confirmed by an auctioneer I know. Hibid auctioneers can see your "maximum bid" and in most states it's legal to "shill" an auction or to bid against the public bidders - to "ensure reasonable sale prices" per national auctioneers associations. Also, anyone can set up an identity and bid against you. Although that may get interesting when they have to pay a commission to "buy" their own item!
Answer: "Mechanically challenged" is often a term auctioneers use to indicate that an item might not be functioning properly. It usually means that the piece needs repairs, doesn't operate as intended, or may have some technical issues. It's best to reach out to the seller for a clearer explanation to avoid any surprises. By confirming the exact condition directly with them, you'll have a better understanding of what you're bidding on.
Answer: Yes, if you suspect any fraud, please contact HiBid directly at 844-775-4774. Our team is here to assist you and ensure a safe and secure experience.
Answer: Some auctioneers require credit card verification as part of the bidder registration process. This process involves a temporary authorization charge of $1.00 to ensure the card is valid. In some cases, additional processing fees or taxes might cause the amount to appear slightly higher, such as $1.46. Please rest assured that this is not an actual charge but rather a temporary hold that will be released by your card issuer. Typically, these holds clear within 5-7 business days, depending on your financial institution. If the charge doesn't disappear after this time, we recommend contacting your credit card provider for further assistance.
Answer: Thank you for reaching out regarding your bidder rating and the reasons behind it. Bidder ratings on HiBid are determined by various factors, such as your bidding activity and whether you've been permanently approved or declined by auction companies in the past. Unfortunately, HiBid support and bidders themselves cannot view or access these ratings or the specific reasons behind them, as this information is exclusively available to auctioneers. The best way to gain insight is to contact an auctioneer you have a good relationship with or one whose auctions you'd like to participate in. They may be able to provide some clarity or work with you to address any concerns.
Answer: Thank you for reaching out! We understand how it can be confusing when an item is removed before an auction ends, but please rest assured it's not a scam. Sometimes auctioneers encounter unforeseen issues and may need to cancel or relist items. Keep in mind that auctioneers often work with consignors to ensure items are sold fairly, which can involve reserve prices or other considerations that may or may not be visible on specific listings. We recommend reaching out to the auctioneer directly for more details. If you have any difficulty reaching them, we're here to help facilitate communication.
Answer: Yes, HiBid regularly features a wide selection of motorcycles available for auction.
Thank you, Ronald! We appreciate your feedback. If you ever encounter any discrepancies like the one you mentioned, please reach out to our support team. We're here to ensure your bidding experience is smooth and fair. Happy bidding!