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HiBid

Overview

The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

Instant Feedback

5,474 reviews
+163
How would you rate HiBid?
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Washington
1 review
1 helpful vote
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Yes I won three bids they were fast to collect and charge me shipping after two months and sending texts and e-mails they keep coming up with reasons it did not ship I would say all other auction that I have won on other sites have been great but here is a VERY BAD AUCTION HOUSE

Date of experience: June 1, 2021
Virginia
2 reviews
0 helpful votes
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Enjoyed using HiBid
November 27, 2023

Appears to be fair and keeps moving...just one in question, appeared that I was high bidder but it just shows closed and status. Still have not got my invoice and am beginning to be a little worried

Date of experience: November 27, 2023
Ben C. HiBid Rep
over a year old

Thank you, Ronald! We appreciate your feedback. If you ever encounter any discrepancies like the one you mentioned, please reach out to our support team. We're here to ensure your bidding experience is smooth and fair. Happy bidding!

Illinois
2 reviews
0 helpful votes
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Not good
September 2, 2024

Kept getting kicked off the website had to restart multiple times causing losing bids

Date of experience: August 23, 2024
Audriana B. HiBid Rep
4 months ago

Thank you for your feedback, and we’re sorry to hear about the issues you experienced with getting kicked off the website. We understand how frustrating it is to lose bids due to repeated restarts.

Technical issues like this can sometimes happen, but we are constantly working to improve the platform’s performance. If you continue to have trouble, please reach out to us for further assistance, and we’ll do our best to help resolve the issue.

We appreciate you bringing this to our attention and hope future auctions go more smoothly for you.

West Virginia
1 review
0 helpful votes
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Auction
September 2, 2024

Everything went well. It was easy to bid. I enjoy these auctions.

Date of experience: August 23, 2024
Kansas
1 review
0 helpful votes
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Great auction but I couldn't keep up at closing.
I'm new at this online bidding with everything closing at once. Just got to find a way to remove what I no longer Want to bid on.

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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App needs work
May 13, 2024

In the past I been overall satisfied with Hibid, I recently got new phone and number so I set up a new account and downloaded the app, I never used the app before. And honestly I not impressed really with it. I most of the time don't use it and go via website
The app glitches out and shuts down, especially when scrolling, the time is way off from the watch list to actual life time, that sucks especially when you are bidding on a few items at once and they are close together and getting bid up. Both these issues cost me some of tens I really wanted
Them you have the fact the app is missing so many features I use. Looking for an auction is next to impossible, as the map won't leg me narrow down Then looking for a product is a chore. If you want to look at an item you viewed and didn't put in watch list You have to scroll entitle page. On the web you' can skip via going to page xxx Then if you saved the item in watch. You can't go see items around it. Often items are sectioned together. So you have to scroll sometime forever to find it Via app. Web you can skip ahead in catalog at least but both need a look at next item on the watch item list Also search auctions by zip code needed for the app. Or by city.
Hi bid really needs to clampdown on those with outrageous postage fees. Lots of chatter online about this. I am surprised that auctions are still doing it., the the fact that a lot of auctions are unaware how to charge the correct sales tax. Or even know if they are a state that charge via destination or shipped from.
Well that's my thoughts. Cheers

Date of experience: May 3, 2024
Audriana B. HiBid Rep
4 months ago

We apologize for the delayed response, Matthew, and appreciate your detailed feedback. We understand the frustration you’ve encountered with the app’s glitches, time discrepancies, and missing features. As an alternative, we recommend using the web browser on your mobile device instead of the app, as it tends to offer a smoother experience. Regarding postage fees and sales tax, we recommend reaching out to the auctioneer directly to discuss any concerns. Your suggestions for improving HiBid’s overall functionality are valuable, and we’ll pass them along to our team. If you continue to have issues or need assistance, please contact our support team at 844-775-4774. Thank you for your input, and we’re committed to improving the experience for all users.

Georgia
1 review
1 helpful vote
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This auction sold me $3,000 worth of fake shoes, Yeezy"s Jordans "all" counterfeit. When I contacted them with a demand letter. They ignored the letter, they also sold me an X-Box that doesn't work.

Date of experience: March 28, 2024
Audriana B. HiBid Rep
4 months ago

We apologize for the delayed response, Starett, and appreciate you bringing this to our attention. Auctioneers are responsible for the authenticity and condition of the items they list, but we take reports like this seriously. If you haven’t already, please contact our support team at 844-775-4774 so we can gather more details and help facilitate communication with the auction house. We appreciate your feedback and understand how frustrating this situation must be.

Canada
1 review
0 helpful votes
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NO BOT
September 19, 2023

I lose my interested to bid because have Bot inside ( Autobid) good for the owner not for the costumer
You guys set a minimum $5 as well and the 1st time so excited and all the good items liquidation...
I suggest remove your auto bid ( BOT)

Date of experience: August 20, 2023
John - H. HiBid Rep
over a year old

We appreciate your feedback and concerns. The max bid feature is designed to make bidding more convenient for bidders who may not be able to monitor auctions in real-time. It allows you to set your maximum bid and the system will automatically place bids on your behalf up to that amount. The intention is to help you avoid missing out on items due to being outbid. If you have further questions or suggestions, please feel free to reach out. Your input helps us improve the bidding experience for everyone.

Canada
2 reviews
10 helpful votes
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An Exceptional Online Auction Experience!
April 14, 2024

I recently was referred by my daughter to participate in an online auction on HiBid. I was very skeptical but also aware of the success and amazing products she had received. From start to finish, my experience was nothing short of outstanding.

First and foremost, the quality of the items up for auction was exceptional. Whether I was browsing collectibles, electronics, or household items, each listing boasted top-notch quality that exceeded my expectations. It's evident that the team behind this platform curates their offerings with care and attention to detail.

What truly set this auction apart, however, was the incredible ease of use and seamless navigation. The website's interface is intuitive and user-friendly, making it a breeze to browse listings, place bids, and track the progress of auctions in real-time. I appreciated how effortlessly I could engage with the platform, allowing me to focus on finding the perfect items without any unnecessary hassle.

Moreover, the prices on offer were nothing short of fabulous. Despite the high quality of the items, I was pleasantly surprised by the affordability of many listings. I found myself consistently impressed by the fantastic deals available.

Overall, my experience was nothing short of amazing. The combination of exceptional quality, unbeatable prices, and user-friendly interface makes this online auction site stand out. Whether you're a seasoned bidder or new to the world of online auctions, I wholeheartedly recommend giving HiBid a try. You won't be disappointed!

Date of experience: April 4, 2024
Montana
1 review
1 helpful vote
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Lost opportunity
May 30, 2024

Despite my slow internet HiBiD is the least responsive platform of any I have used
I missed increasing a bid because of a delay in "Pending" I purchase frequently through online auction sales without issue but one auction house gave me a neg review after I disputed a double charge for shipping after a request for both small items to be shipped together in one box I have no recourse to give them an equally poor review but it affects any bidding I do through HiBid

Date of experience: May 20, 2024
Audriana B. HiBid Rep
4 months ago

We apologize for the delayed response, and we understand your frustration, I C. We recognize that slow internet can affect the bidding process, and we're sorry that you missed the chance to increase your bid. Regarding the review issue, auctioneers are responsible for leaving feedback, and we understand that negative reviews can impact your ability to bid. While HiBid doesn’t directly mediate disputes, we can help facilitate communication with auctioneers if you're having trouble. Please contact our support team at 844-775-4774 if you need assistance or have further concerns. We appreciate your feedback and hope to improve your experience in the future.

Colorado
1 review
0 helpful votes
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Bids placed by?
December 23, 2021

There was an auction a fair distance (180mi) that I "watched". Two large items I would have been willing to travel. One item was not a needed item. This was done over 10 days from the live auction. (Online only). I never went back to the auction online. When the auction was over, I got an email that said thanks for the payment and I won one item. It was the low cost not "needed" item. They never got a bid on it and I was charged the starting bid but X 84. It was sheet metal that they were charging by the foot. It was 10 pieces. So now I don't know how to get them to acknowledge I did not bid. I don't know if the auction platform of the auction had the ability to place bids on your behalf. They do increase you max bid I do know.
I assume they are not going to take responsibility for it.
And while filling out this review. They request you leave a photo. I went to to auction amd copied the auction photo and they say that photo is not 300x300 so can not use it. Wtf?

Date of experience: December 23, 2021
Indiana
1 review
1 helpful vote
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Thank you!
April 30, 2024

I appreciate the fact that you use Lot numbers, it makes is so much easier to navigate and not everyone does that. It also makes it better if you are discussing an item with someone else.

Date of experience: April 20, 2024
Minnesota
1 review
0 helpful votes
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Fun place to shop
July 29, 2023

The best thing was I could always get a real person on the phone if I had question or other customer service. Nice to have shipping on smaller items. Large variety!

Date of experience: July 29, 2023
HiBid R. HiBid Rep
over a year old

Hi Kay! Thank you so much for sharing your feedback and review with us. If there's anything else you loved about your experience or if you have any further feedback, please feel free to let us know. We value your input and are always eager to make your experience even better. Once again, thank you for your kind words and for choosing HiBid. Happy Bidding!

Missouri
1 review
0 helpful votes
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Overall good experience
November 5, 2023

I had no issues if I used my laptop or desktop but the app on my phone always kept crashing and I would have to start searching again. A bit annoying.

Date of experience: November 5, 2023
Arizona
1 review
0 helpful votes
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Bidding time no end time
April 8, 2024

Hated that there is no cut off time and sat for 90 minutes bidding over and over again as the clock keeps resetting. Then didn't get the item. Horrible

Date of experience: March 29, 2024
Audriana B. HiBid Rep
4 months ago

We apologize for the delayed response, Judith, and appreciate your feedback. Many auctions use a soft-close system, which extends the bidding time when new bids are placed to ensure everyone has a fair chance. We understand how this can be frustrating, especially in competitive auctions. For specific bidding rules and assistance, we recommend reaching out to the seller directly. If you need help navigating the site or finding seller contact information, please contact our support team at 844-775-4774. We appreciate your input and will continue working to improve the bidding experience.

Pennsylvania
1 review
0 helpful votes
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Good
May 18, 2024

I was trying to bid on items in the last 5 min. Apparently others do this also. However it would not let me bid on some of the items. Can I put in an auto bid until it reaches a certain amount?

Date of experience: May 8, 2024
Indiana
2 reviews
0 helpful votes
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Decent site
September 1, 2024

Decent site, would like pictures of any flaws noted and whether item works or not

Date of experience: August 22, 2024
Canada
1 review
0 helpful votes
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Great and easy
September 1, 2024

Products as described. Great selection of items. Easy pick up system.

Date of experience: August 22, 2024
Florida
1 review
0 helpful votes
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Awesome experience
May 22, 2023

I have never done an online auction before and this experience was amazing. Brandon, his wife and Pat were super helpful. Everything was so organized.

Date of experience: May 22, 2023
John - H. HiBid Rep
over a year old

Thank you for your wonderful feedback! We're thrilled to hear that your first experience with online auctions was amazing. We take pride in providing a well-organized and helpful environment for our users. If you have any more questions or need further assistance, our entire team are here to support you.

Indiana
1 review
0 helpful votes
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The bidding process is easy enough,
November 22, 2023

The bidding process is easy enough, but these auctioneers are getting damn carried away with these bidders premiums. Anything over say 7-8% is just gouging.

Date of experience: November 15, 2023