The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Great and actually won something worth way more then paying for. Items in fantastic condition
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
It went very well except I guess I didn't u destined that other bidders could snap things up in the last couple seconds of the auction. Once I realized that I was able to protect my desired items better.
Second time customer. Both experiences horrible.bought a laptop, drove 1.5 hours they couldn't find it got caught in a snowstorm and wasted 5 h for nothing. First experience half the things I bought were broken
Hi Aleksandar, We're really sorry to hear about your negative experiences, and we can understand how frustrating that must have been. We recommend reaching out directly to the seller or auction house to address these issues, as they may be able to help resolve any problems. Additionally, there are other sellers you can explore for future auctions. We truly appreciate your feedback and hope your next experience is much better!
I really like how the auction house titles their lots it makes it fun and interesting and very descriptive. I have never had an issue with bidding or picking up an item always friendly always have your items ready I will definitely be bidding again
Thanks so much for the wonderful review, Gail! We're glad to hear you're enjoying the way the lots are titled and that your bidding and pickup experiences have been smooth and friendly. We appreciate you being part of the HiBid community and look forward to having you bid again soon!
Easy enough to make a bid. Can be painful during a live auction as the lots keep shuffling up the screen using a phone browser. Hard to browse through the moving lineup. Also wish there was a way to see what the final sale price was on items.
Hi Jeff! Thanks for your feedback. Glad to hear bidding is easy, but we understand how live auctions can be tricky on a phone browser with the moving lots. We’re always working on improvements and appreciate your input! As for final sale prices, that depends on the auction house, but we’ll pass along your suggestion. Thanks again for sharing your experience! 👍
Answer: Licensed auctioneer here- auction law is that if you give notice that you need to retract your bid before the hammer falls (or the auction ends online) that the auctioneer is required to retract the bid. Actual law also dictates that bidding must start over at opening bid, not the next highest bid.
Answer: Very easy. If you dont get someone immediately they do call back. But once again if you have a problem with items contact the auction house not hibid. Hibid doesn't auction they only provide the platform
Answer: Most auctioneer there are scammers, a thrift store would be better option.
Answer: YES! Confirmed by an auctioneer I know. Hibid auctioneers can see your "maximum bid" and in most states it's legal to "shill" an auction or to bid against the public bidders - to "ensure reasonable sale prices" per national auctioneers associations. Also, anyone can set up an identity and bid against you. Although that may get interesting when they have to pay a commission to "buy" their own item!
Answer: "Mechanically challenged" is often a term auctioneers use to indicate that an item might not be functioning properly. It usually means that the piece needs repairs, doesn't operate as intended, or may have some technical issues. It's best to reach out to the seller for a clearer explanation to avoid any surprises. By confirming the exact condition directly with them, you'll have a better understanding of what you're bidding on.
Answer: Yes, if you suspect any fraud, please contact HiBid directly at 844-775-4774. Our team is here to assist you and ensure a safe and secure experience.
Answer: Some auctioneers require credit card verification as part of the bidder registration process. This process involves a temporary authorization charge of $1.00 to ensure the card is valid. In some cases, additional processing fees or taxes might cause the amount to appear slightly higher, such as $1.46. Please rest assured that this is not an actual charge but rather a temporary hold that will be released by your card issuer. Typically, these holds clear within 5-7 business days, depending on your financial institution. If the charge doesn't disappear after this time, we recommend contacting your credit card provider for further assistance.
Answer: Thank you for reaching out regarding your bidder rating and the reasons behind it. Bidder ratings on HiBid are determined by various factors, such as your bidding activity and whether you've been permanently approved or declined by auction companies in the past. Unfortunately, HiBid support and bidders themselves cannot view or access these ratings or the specific reasons behind them, as this information is exclusively available to auctioneers. The best way to gain insight is to contact an auctioneer you have a good relationship with or one whose auctions you'd like to participate in. They may be able to provide some clarity or work with you to address any concerns.
Answer: Thank you for reaching out! We understand how it can be confusing when an item is removed before an auction ends, but please rest assured it's not a scam. Sometimes auctioneers encounter unforeseen issues and may need to cancel or relist items. Keep in mind that auctioneers often work with consignors to ensure items are sold fairly, which can involve reserve prices or other considerations that may or may not be visible on specific listings. We recommend reaching out to the auctioneer directly for more details. If you have any difficulty reaching them, we're here to help facilitate communication.
Answer: Yes, HiBid regularly features a wide selection of motorcycles available for auction.
Thank you for your positive feedback! We're glad to hear you enjoyed the auction and developed a strategy to secure your desired items. If you have any questions or need assistance in the future, feel free to reach out. Happy bidding!