HiBid

Thank you for sharing your experience, Marvin. We take concerns about bidding integrity very seriously and understand how situations like this can be frustrating.

In auctions on our platform, sellers are not permitted to bid on their own items, and shill bidding is strictly prohibited. However, there are times when bids may be legitimately retracted or removed—such as in the case of non-qualified bidders, clerical errors, or other valid reasons determined by the auctioneer managing the sale. Since each auction is independently operated by auctioneers and resellers, they are responsible for monitoring bidding activity and ensuring fair practices.

We strongly encourage you to contact the auction company directly for clarification on the bidding activity you observed. If you feel the issue remains unresolved, you're welcome to reach out to our support team at (844) 775-4774, and we can further investigate the matter with the auctioneer involved.

Your trust is important to us, and we appreciate you bringing this to our attention.

Hi Lisa, thanks for your feedback. It might help to try to find auctions closer to your area or ask about shipping before bidding. All auctions on HiBid typically have different parameters for shipping as these auctions are managed independently by auctioneers and sellers.

Regarding item descriptions and guarantees, we encourage our sellers to provide detailed listings, but each auctioneer sets their own policies. If tracking numbers aren't provided, we recommend contacting the seller directly through the platform. You can also contact HiBid support at 844-775-4774 to help facilitate communication.

We're continuously looking at ways to improve our feedback system so buyers can make more informed decisions about sellers. We appreciate your suggestions as they help us enhance the HiBid experience.

Thank you for your feedback and for being a regular user of our platform. We're sorry to hear about the confusion you experienced with the live auction view and accidentally bidding on an unwanted item.

Your experience highlights an important area for improvement. The automatic switch to live auction view and the layout that made it difficult to track your items is something we'll take a closer look at. We understand how frustrating it can be to lose track of items you're watching, especially during those final crucial minutes.

If you need assistance with managing an accidental bid, please contact our support team at 844-775-4774, and they can help guide you through your options. We appreciate you taking the time to share this detailed feedback as it helps us identify specific areas where we can make the user experience more intuitive.

Hi Mike, thank you for taking the time to share your feedback and for being an active part of the HiBid community across multiple auctions—we really appreciate it! We're glad to hear you find the platform user-friendly and reliable.

Your suggestion about having a live watchlist view is a great one. We can definitely see how that would make tracking multiple closing items smoother, especially when timing is everything. I’ll be sure to pass this along to our development team for future consideration as we continue working to enhance the bidder experience.

Thanks again for your input and for choosing HiBid. If there’s anything else you’d like to share or if you need assistance, we’re always here to help!

Thank you for your feedback, Jane. We understand how important timely notifications are, especially when it comes to knowing the status of your bids and purchases.

Typically, when you win an item, the auctioneer handling the sale will send out invoices and pickup or shipping instructions directly. If you didn’t receive these details as expected, it’s possible the email may have gone to your spam or promotions folder, or there could have been a delay in communication from the auction company.

We recommend reaching out directly to the auctioneer listed on your invoice for any specific details about charges or pickup instructions. If you need help locating their contact information or if you continue having issues receiving notifications, feel free to give our support team a call at (844) 775-4774. We're happy to assist.

Thank you for sharing your experience—it helps ensure smoother auctions for everyone.

Hi Eric, we’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback. HiBid is a platform that connects bidders with independent auction companies, and each seller sets their own shipping policies, payment methods, and terms.

If a seller isn’t providing the level of service expected, we strongly encourage reaching out to HiBid support directly at 844-775-4774 so we can investigate and take appropriate action if needed.

We want every bidder to have a smooth, trustworthy experience, and your comments help bring attention to issues that may need to be addressed. Thank you again for bringing this to light

Hi Lynn, thanks for your feedback. That definitely sounds frustrating. Some sellers do place reserves on items, which means the lot won’t sell unless the minimum price is met. These reserve details are usually listed in the auction’s terms and item descriptions. If something isn’t clear, it’s always a good idea to contact the seller directly through the auction page. We appreciate you sharing your experience.

Thanks for sharing your experience! It sounds like there might be an issue with the touch sensitivity on your phone. We recommend trying to clear the cache, or possibly updating the app or browser you’re using. If the issue persists, it may help to check the screen calibration on your device as well. We hope this helps, and appreciate your patience! Feel free to reach out if you need further assistance.