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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Always a wonderful experience, bidding process is open and understandable. Payment and shipping quick and efficient. A total A+ experience on all levels
The last couple of auctions, when I'm bidding from my phone, I have to keep logging into the site. Hasn't caused me to miss a deal - yet.
Otherwise its a great app!
I bid with Bidllama and I am very upset with what I received as opposed to what was shown and described! I am waiting on a response from Bidllama and it looks as if I will have to drive to their warehouse as soon as I get the chance! I am very upset as this was to be a Christmas tree that me and my kids had gathered for to assemble and I open the box in front of the only to find out I've been swindled for the time being at least!
I was bidding on a truck and it told me that I was not accepted even though I bid above and it wouldn't let me and then I just told me that I bid the minimum amount. I'm not sure if it was my error or theirs anyway other than that platform is good to use.
Hi Breanne,
Thank you for sharing your experience. We’re sorry to hear about the trouble you had with your bid. It’s hard to say exactly what happened—it could have been a brief internet lag, or there may have been a lot of active bids coming in at the same time. Without more details, it’s difficult to pinpoint the cause, but please know that we’re always monitoring the platform closely to help ensure smooth bidding for everyone.
We really appreciate your feedback and are glad to hear that, overall, you find the platform easy to use. If you notice any similar issues in the future, don’t hesitate to reach out so we can investigate further.
HiBid gives every auction house the ability to hide details in multiple drop down menus that have to be searched through while bidding. It's an absolute pain in the___! Imagine if Amazon allowed every seller on Amazon to act that way. The great thing about consistency is people can bid more often and last minute without worrying. The current system allows auction house to hide in the fine print all the "Gotcha's" they want. 20% listing surcharge, 5% credit card use surcharge, 4% pickup in person surcharge, 15% shipping surcharge, and on and on. HiBid does not let bidders leave reviews of the auction houses that list on HiBid nor make complaint filing simple. I have had to contest charges on my credit card multiple times. Bid on something at the wrong auction house and you WILL be ripped off. Auction Houses list items as "New" when any employee with eyes can see that the drill bits, lawn mower, or whatever they are listing, has been used and is worn out. HiBid doesn't give a rip that customers are getting ripped off. There are no rules on HiBid. Imagine if Amazon didn't allow business or product reviews of sellers on their web site. HiBid's current rules and procedures make this the Wild West of bidding. I have learned to never bid more than 15% - 20% of the retail value of the item and be prepared for the item to be complete junk when I pick it up. This is general information and is not related to the last auction I bid on. Imagine how successful HiBid could become if they got rid of all the dirtball auction houses!
Hi Eric,
Thank you for taking the time to share such detailed feedback. We understand your concerns, and we’re sorry to hear that some of your experiences with certain auction houses have been frustrating.
To clarify, HiBid is a platform that connects bidders with independent auction companies, and each seller sets their own terms, fees, and item descriptions. That said, we agree that transparency is key. This is why each auction includes clearly posted Terms & Conditions, including buyer’s premiums, payment methods, pickup and shipping policies, and any additional surcharges—so bidders can review all details before placing a bid.
That said, we recognize how important consistency and trust are in the bidding process, and feedback like yours helps us continue evaluating how we can improve overall user experience. We also encourage bidders to contact the auction company directly with any questions before bidding, and to report any serious concerns through our support team so we can review them appropriately.
We appreciate you taking the time to outline your perspective, and we’re glad you’ve continued to find value in bidding within a careful range. Your input is noted and will be shared with our internal teams as we work toward improving clarity and bidder confidence across the platform.
Thank you again for being part of the HiBid community.
—The HiBid Team
I would say I follow and bid on my iPhone 80-90% of the time. The HiBid App was perfect, reliable, quick to log in (remembered by password), and very easy to use. Now I need to google HiBid, and if I don't remember my password, I'm locked out. Had to change HiBid passwords so often that I forget what is current. So I tried to bid the other night and was locked out. It is a real pain to try to scramble to bid, when it used to be so easy. Now I see if the same items are on the Live Auctioneers or Invaluable sites and bid there. Eliminating the App made the auction process cumbersome, annoying and I now view HiBid as a 2nd or 3rd rate mediocre auction site. Why did you have to eliminate the APP? Now you are no better than Proxibid or Auction zip, who also dropped their Apps. I'm sure you are losing bidders and profits, and the auction houses are losing bids and value too. Please bring it back.
Hi David,
Thank you for sharing your feedback—we understand how frustrating this change has felt, especially when you were used to the app experience. Many bidders prefer to browse and bid from their phones, and we appreciate you taking the time to explain how this impacted your experience.
While the HiBid app is no longer available, you can still bid quickly and securely on your iPhone by using the mobile web browser version of HiBid. It’s designed to remember your login (if saved to your device) and provides full access to live catalogs, bidding, watch lists, and more—without needing a separate app.
Your feedback is important, and we’ve shared your comments with our team as we continue improving the mobile experience. We truly appreciate that you’ve been a regular bidder, and we hope you’ll give the mobile web version a try for a smoother experience moving forward.
Thank you again for your honesty and for being part of the HiBid community.
—The HiBid Team
1. Why did you take the display of count of items in a category off, I found that helpful.
2. Maybe it's just the way I use it, but when I click on a category, then click on a sub category and then view a few items, I go back and sometimes the category I was looking at disappears from the menu on the left. I have to leave the site completely to reset. This is extremely frustrating
3. Give more sort options. For example I like to look at auctions within 50 miles of my zipcode. I can only sort these by distance and best match. How about start date or/or end date or by Auction Co. There are several companies that focus on stuff I have in interest in, be great to sort them out! 4. What happened to the App? That was easy to use!
Hi David,
We really appreciate your detailed feedback — it’s always helpful hearing from bidders who use the site often. The points you mentioned about category counts, sorting options, and navigation are all great insights for our team as we continue improving the site experience.
Regarding the app, bidding is now supported directly through the mobile browser, which offers the same features without requiring a separate download.
Thanks again for taking the time to share your thoughts — feedback like yours helps shape future updates.
Happy bidding,
— The HiBid Team
I always love participating in your auctions. Auction was 10/2/25 and pick up day was 10/4/25. Grey Dog Auctions had my lots boxed well and ready to go when I got there.
Hi Linda,
Thank you for the 5-star review! We’re so glad to hear you enjoyed the auction and that Grey Dog Auctions made pickup easy with everything boxed and ready to go.
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team
Your platform was fine... wasted 4 hours bidding on a site... won 30-40 items all with reserves but no information on what the reserves were... If I had know I would not have sat at a computer for 4 hours bidding for NOTHING... and I cannot get back the time wasted. Will never bid on an auction ever again without reserve amounts listed... should be required entry on your platform... I am spending $10,000-$15,000 a month on inventory and will never waste this type of time again.
Hi Brent,
Thank you for the 4-star review—we appreciate you taking the time to share your experience. We understand how frustrating it must have been to spend time bidding on items only to find out they had unmet reserves.
Each auction company manages its own listings, including whether reserve prices are displayed. Your feedback highlights how important transparency is for bidders, and we’ll be sure to share your comments with our team.
We appreciate your insight and the time you dedicate to using HiBid—thank you for being part of the community.
—The HiBid Team
Went to bid on a hand crank radio. Bid 3 times increasing my bid each time only to find each bid pending.auction given to lower bidder. You guys have no clue what your doing so you?
Hi Angel,
Thank you for sharing your feedback—we understand how frustrating that felt. On HiBid, pending bids are controlled by the auction’s settings. If a bid goes into pending, the auctioneer must approve it before it’s accepted.
Please contact the auction company listed on the auction page for approval—they can review and clear your bid directly.
We appreciate you taking the time to share your experience, and we hope your next auction goes more smoothly.
—The HiBid Team
My first 2 bids didn't go through. They sat there pending then got rejected. It upset me because it was the 2 items I wanted the most out of the nearly 1k items in the auction.
Hi Destiny,
Thank you for the 4-star review—we’re glad to hear you had a good experience overall, though we understand how disappointing it must have been to have your first two bids go into pending and then be rejected.
On HiBid, pending bids are controlled by the auction’s settings, and the auctioneer must approve them before they’re accepted. If a bid isn’t approved, it won’t register in the system. We recommend contacting the auction company listed on the auction page—they can confirm what happened and help clarify their approval process.
We appreciate you sharing your experience and hope your next auction goes much more smoothly.
—The HiBid Team
I have used HiBid for over a year now and I'm very pleased with the bidding platform. I have had great success with the search engine and most of the auction companies that I have purchased items from. I do believe the buyers premium is a little high on some items though. I can easily see 15% on a $50 item but not on a $1000 item. That is the main reason I stay away from more expensive items,
Hi Andy,
Thank you for the 5-star review and for being a longtime HiBid user! We’re glad to hear you’ve had great success with the platform, search features, and the auction companies you’ve worked with.
We understand your point about buyer’s premiums—those fees are set by each auction company individually, and they can vary depending on the type of auction and items sold. Your feedback is appreciated and helps reinforce the importance of transparency across all listings.
We’re happy to have you as part of the HiBid community and wish you continued success in your future auctions!
—The HiBid Team
Registration, bidding, and finding lots and auctions is very simple. No need to spend hours getting used to the site, or looking for what you want.
Hi G,
Thank you for the 5-star review! We’re glad to hear you find HiBid easy to use and that registration, bidding, and browsing auctions have all been simple and straightforward.
We appreciate your feedback and are happy to have you as part of the HiBid community—happy bidding!
—The HiBid Team
Hi Sophia,
Thank you for the 5-star review! We’re glad to hear you’ve had great experiences bidding with Hopkins Auction and that you continue finding great deals.
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team
I have tried an online auction twice with the same company selling returns and open box items from a major home improvement store and both times I have received at least half of my items that are defective or completely broken. I know that they state that everything is sold as is where is and not guaranteed, but when a box is shown sealed and I buy it, it is a broken item or defective. When the item is good, they seem to share pictures of the item out of the box but it is taped shut when I pick it up. I tried this theory the last auction I bought from and bought two of the same item for two items. My theory seems correct. I received two good items and two damaged or non working items. I am willing to pay fair price, but the sellers need to be fair in their description and photos and not just show the good side of an item that isn't defective or just a box containing the item.
Hi D. P.,
Thank you for taking the time to share your experience—we’re sorry to hear about the issues you’ve encountered with item condition and descriptions. We understand how disappointing it can be to receive items that don’t match expectations, especially when boxes appear sealed or listings lack clear details.
Each auction company on HiBid is responsible for its own item listings, photos, and descriptions. Your feedback highlights how important accurate and transparent information is for bidders, and we’ll continue encouraging sellers to provide more consistent condition details and images.
We appreciate you sharing this with us and hope your next auction experience is a much better one.
—The HiBid Team
The whole process is very simple and straightforward. I am well informed through every step
Hi Dean,
Thank you for the 5-star review! We’re happy to hear you find HiBid simple to use and that the process keeps you well informed from start to finish.
We appreciate your kind words and are glad to have you as part of the HiBid community—happy bidding!
—The HiBid Team
Good people and good communication.
Flexibility to meet unique needs makes it possible to participate.
Hi Jim,
Thank you for the 4-star review! We’re glad to hear you had a positive experience and appreciated the good communication and flexibility throughout the process.
We appreciate you taking the time to share your feedback and are happy to have you as part of the HiBid community—happy bidding!
—The HiBid Team
It was so easy and looking forward to seeing other auctions.
Hi Lynell,
Thank you for the 5-star review, and welcome to HiBid! We’re thrilled to hear your first bidding experience was easy and enjoyable.
We appreciate you joining the HiBid community and look forward to having you explore more auctions soon—happy bidding!
—The HiBid Team
Easy to bid and increase bid. Liked watching live bidding and knowing the outcome
Hi Amy,
Thank you for the 5-star review! We’re glad to hear you found bidding easy and enjoyed watching the live bidding and knowing the outcome—it’s great to hear you feel like a winner.
We appreciate you being part of the HiBid community—happy bidding!
—The HiBid Team
The auction profiles may not be up-to-date. I recently won an item but cannot seem to locate a settlement email from the bid site. Their hibid page says pickup is Tuesday -Thursday but no hours are posted. The phone number on the page is wrong and I've not had any luck getting a hold of them via that or also the hibid auction "contact l" section. This will negatively impact my profile as a "no pickup".
Hi Courtney,
Thank you for your review, and we're sorry to hear about the trouble you're having.
Settlement emails aren’t located on the HiBid site itself—they’re typically emailed directly to you by the auction company. If you haven’t seen one, we recommend checking your spam or junk folder just in case it landed there by mistake.
We also understand how frustrating it is not to be able to reach the seller, especially with pickup deadlines. If you're still unable to get in touch with them, feel free to reach out to our support team at 844-775-4774. We're happy to step in and help get you connected so you’re not penalized unfairly.
Thanks again for bringing this to our attention,
—The HiBid Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leo,
Thank you so much for your fantastic review! We’re delighted to hear that you’ve had a smooth and enjoyable experience with our platform—from finding items to bidding, payment, and shipping. Your kind words mean a lot, and we’re thrilled to know HiBid has earned an A+ in your book!
Happy bidding,
The HiBid Team