Overview
HiBid has a rating of 4 stars from 2,833 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process and online auctions. HiBid ranks 2nd among Auction sites.
Instant Feedback
I suspect a LOT of shill bidding…my own suspicion, based on my own experiences. Not cool.
Website doesn't allow me to make address changes because the email on it, that I've used for years, isn't "valid". It is.
My watch list recently disappeared. After years of using, it's gone.? And there's been no reply from CS to help. It's frustrating, to say the least.
From start to finish I couldn't ask for a more smooth transaction. Thanks for the great auction and purchased some more hard to find items for my collection.
During the last minute and a half i wanted to bid on an object and it would not let me confirm my bid after i pushed the bid button. So i lost my bid. I should have had a chance to bid the object up.i was prepared to bid far more than the item went for, however i couldnt confirm my bid.didnt know how to contact anyone.
We apologize for the delayed response, Dixie, and understand your frustration. It sounds like there was an issue with confirming your bid during the last minute of the auction, which can happen due to connection issues or delays in processing. We recommend refreshing the page and ensuring a stable internet connection during live bidding. If this continues to happen, please contact our support team at 844-775-4774, and we can assist you in troubleshooting the issue. Thank you for your feedback, and we hope your future experiences are smoother!
It was relatively easy navigating through the bidding experience. The watch items page was very handy for keeping track of my bids and when items were close to closing. I've been waiting for direction post auction about when and how to pay and pick up items as they are still shown as May Have Won... I will use the site again!
I was excited to bid on several items with HiBid but did not expect to win all. What bothered me most was the lag. I would bid and it would not appear for what seemed like a long time. Then another bid appeared immediately. That would be an auto bid set up in advance? I could not find where to do that. Maybe a lack of experience with HiBid. So I gave up. I did win 3 bids. Yay!
We apologize for the delayed response, Denise, and appreciate your feedback. We understand how frustrating it can be when there is a lag in the bidding process. This can sometimes happen due to internet connection issues or the bidding platform's responsiveness. Auto-bidding is a feature available on HiBid, where you can set a maximum bid and the system will automatically bid for you up to that amount. If you're interested in learning how to use this feature, feel free to reach out to our support team at 844-775-4774, and we can guide you through it. Congratulations on winning your bids, and we hope your future experiences with HiBid are smoother!
I bid and won an auction without any issues but I was wondering what BID IS LIVE means... This message pops up during the last few minutes of the suction
I've been played by two separate auction houses for around $40 each. I won, I paid, never received. Just completely ignored. I called one them over and over and left several messages. Nothing. These businesses should be able to be rated and kicked off the site for shoddy business practices. They get away with it - no discipline. Very annoying.
We apologize for the delayed response, Ali, and we’re sorry to hear about your experience. Auctioneers are responsible for fulfilling their sales, and we understand how frustrating it is when you don’t receive your items. While HiBid does not manage individual auctions, we take concerns like this seriously. We encourage you to report these issues to our support team at 844-775-4774, and we can help facilitate communication with the auction houses involved. We appreciate your feedback and understand your frustration.
I get what i need at a good deal and pick up a few things i didn't know i needed.
The bidding experience is absolutely perfect. I wouldn't change a thing about that.
What I didn't see anywhere listed in the auction details was the flat 10% tax fee. Maybe I missed it, and in this case it would not have changed my bidding, but it still was an unexpected fee on the invoice since I don't live in the same state as the auction was held.
I was just in a live auction placed my bid waited to see if anyone else would outbid me the timer hits 0 and closes then they claim ive lost the bid even though i have the highest bid and a working payment method setup with them scummy experience also the other item i supposedly won on they are now claiming i MIGHT have one not actual conformation saying i won even though once again i was the highest bidder on close the site now displaying out bid even though the last bid was placed by me at 32.50
Mitchell, we've contacted you via private message to address these concerns, we look forward to assisting you with this matter. Thanks, The HiBid Team.
I bought an antique bedroom set. There was undeclared damage on the set. When I got home with it. I noticed a back leg of the dresser was broken and someone had wired it back on. I am requesting a refund.
We apologize for the delayed response, Jim, and understand your frustration. Auctioneers are responsible for accurately describing and disclosing the condition of items, and we’re sorry to hear about the damage to your antique bedroom set. We recommend reaching out directly to the auctioneer to request a refund or resolution, as they manage these transactions. If you haven’t received a response or need assistance, please contact our support team at 844-775-4774, and we’ll help facilitate communication. We appreciate your feedback and hope this issue is resolved quickly.
The newest design for the website needs to be changed / updated by a good web designer. There are too many flaws / quirks that happen while on the website or during bids. My friends complain about bidding from their iPhones too.
For the most part your platform is very user friendly and does what it supposed to do very well. Unfortunately I do not like the fact I can not change my maximum away bid for a lower number. Could be a matter of a typo or just a change of mind on how much I would like to spend, but to have the option of changing that maximum away bid would make the platform and experience leaps and bounds better.
We apologize for the delayed response, James, and appreciate your feedback. Just like in live auctions, once a bid is placed, it cannot be decreased. This helps maintain fairness and transparency for all bidders. If you ever need assistance with your bids or have specific concerns, you can always contact the auctioneer directly for clarification or support. If you have any further questions, feel free to contact our support team at 844-775-4774. Thank you for your input, and we hope your future experiences with HiBid are even better!
I thought i was an item winner, in Pasco auction. I expected to get a confirmation email. Nothing, maybe I mis -understood? It said things could be shipped? Are they sending it? I see no communication? If it is shipped? Confirmation of winning? Where to pick it up? Weird?
We apologize for the delayed response, James, and understand your frustration. Auctioneers are responsible for sending confirmation emails and providing pickup or shipping details. If you haven’t received a confirmation or update, we recommend reaching out directly to the auctioneer for clarification on your winning items and shipping or pickup instructions. If you need assistance contacting them or have further questions, please reach out to our support team at 844-775-4774. We appreciate your feedback and hope your future experiences are smoother!
I bid on a nearby auction and won a number of items. In the terms I was entitled to free shipping but on close I was asked to pay for it. The auctioned items also changed location and countries upon successful bid. Every question to the auctioneers goes unanswered with demands for more money for shipping but never specifies an amount.
We apologize for the delayed response, Mike, and are sorry to hear about your experience. Auctioneers are responsible for providing accurate valuations and clear terms, including shipping costs. It's frustrating when auction details change unexpectedly, and we understand how important it is to have clear communication. We recommend reaching out directly to the auctioneer for clarification on shipping costs and to address any discrepancies. If you need further assistance or help contacting the auctioneer, please contact our support team at 844-775-4774. We appreciate your feedback and are committed to improving the overall experience.
Usually I have a great experience with items from the auctions, but this time I was given the wrong item. I won two baby gates that were of different brands, but they gave me two of the same brand. I wouldn't have noticed or cared, except that the wrong item was missing parts. Luckily we have a 3D printer so we are able to make it work.
We apologize for the delayed response, Kyla, and appreciate your feedback. We understand how frustrating it can be to receive the wrong item, especially when parts are missing. Auctioneers are responsible for accurately fulfilling orders, and we encourage you to reach out directly to them for clarification or resolution. We’re glad to hear you were able to make it work with your 3D printer! If you need further assistance or have questions, please feel free to contact our support team at 844-775-4774. Thank you for sharing your experience!
I have enjoyed almost all my dealings through HiBid, which is a smooth and easy to use system all the way from first view through bidding, payment and detailed invoices for filing.
The only very occasional problem comes from the few individual auction companies that aggressively overcharge for packing, transporting and/shipping.
Er about 3I4 of the sale was completed it was paused and started over with a 3 hour extention and sold lots were resold. I think a sold lot should stay sold. After 50 years of buying@ auctions this is a first
We apologize for the delayed response, Ian, and understand your frustration. It sounds like the auction you participated in experienced some unusual changes with extended bidding and reselling items. Auctioneers are responsible for managing their auctions, and it's disappointing when the process doesn't go as expected. We recommend reaching out directly to the auctioneer to address your concerns about the sale. If you need assistance contacting them or have any other questions, please contact our support team at 844-775-4774, and we can help facilitate communication. Thank you for your feedback, and we hope your future experiences are more positive.
I would dare say I have purchased at least 8 diamonds, Gold, and designer handbags. In my first order I was nervous for the product to arrive, making sure I was not duped. When it arrived, as they had said the day etc, I was very pleased. I still had doubts, so purchased a diamond tested, and all looked good. Took to big Diamond store to have mounting and they were just another confidence booster in my decision.
Thank you so much for your glowing review, Anthony! We're thrilled to hear that you've had such a positive experience with us. It's wonderful to know that we were able to exceed your expectations and provide you with the confidence and reassurance you needed throughout your purchases. We're committed to delivering exceptional service and quality products every step of the way, and we're delighted to have earned your trust. We look forward to continuing to serve you and providing you with more fantastic finds in the future - happy bidding!
Pictures are clear, descriptions are good, and it's easy to follow along with the bidding. Website responds to bidding quickly so you know your bid is accepted or if you need to increase.
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.
Simplicity & Support For Auctioneers
To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.
Auctioneers, Get Started Today!
With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.
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Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, L E., and understand your frustration. We take concerns about shill bidding very seriously, and we encourage you to report any suspicious activity directly to the auctioneer. Regarding your issues with address changes and the missing watchlist, we recommend reaching out to our support team at 844-775-4774 for assistance with both. If you haven’t received a response from customer service, we’ll do our best to help resolve these issues. We appreciate your feedback and are committed to improving your experience.