From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to use website and prompt shipping. Returns are easy if needed.
Since our Sears went out of business in our city, I am glad I was able to find online purchasing for my favorite style of bra. I thought they had stopped making them. They are my favorite and have been for many years... perfect fit and delivered right to my door!
My experience with placing my order was nice and pleasant.
I felt good about it. It came quickly and the products were what I was wanting.
Had no problem finding what I wanted You don't have to deal with a salesperson. Sometimes they are ignoring.
Needed a petticoat in a hurry and it came in a flash!
Not as long as pictured though, I'm short and they are short on me. They are quality made.
My order was placed and I never received a order Confirmation email so i emailed customer service and they sent one the next day but my item was on back order. I don't remember it being on backorder when I paid. I am not sure if there is an issue with paying with paypal but I was concerned.
Where is a long time to get the product but that wasn't the companies fault everything was great quality very happy
The product fits well. The size is true size. Try it for yourself.
I ordered items that were on backorder and HerRoom was great about keeping me posted about when they would be shipped and when I could expect to receive them. Phone customer service was friendly and helpful when I had a question. The items were packaged well and as expected when I received them.
No problems with delivery or purchase. Fit was good
I had to wait for my order. When I ordered item, it was not in stock. But when I did receive it I was satisfied.
Hello Elsie - I'm sure you will recall that before you made your purchase we told you 3 times throughout the check out process that your items were on back order, provided you an estimated date for delivery and you checked a box stating you understood. We feel it is better to offer an item on back order rather than not show the item for sale at all. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I had to wait months for my order. I know that it is not the fault of HerRoom.
My favorite lingerie store. The descriptions are so detailed, it is hard to make a wrong choice. I just ordered 3 bras and they are all exquisite. Thank you!
What a great site for all my lingerie needs. Just fab.
I ordered 2 tank tops to go under other tops and what HerRoom had to offer was perfect! The tanks arrived when promised and I love them! Great customer service!
The bras I ordered were too tight but HerRoom made it easy to exchange and return. I didn't have to wait long and I spoke with one of the representative who instructed me on how to return. She was very polite and patient. Thanks HerRoom!
Was easy to order but they were not true to size by at least 3 sizes too small and I ordered them bigger than what I wear
Hello Celeste - It is noted that you purchased the largest size available in the panties you purchased. Our size chart is accurate on this item.
Kind Regards,
Wilma
Customer Service Manager
Absolutely Professional. I ordered a swim top that I needed to match bottoms I found.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Averia - Our records show you were sent 3 status emails with one arriving on the day you placed your order. All went to your Gmail address. Please review your spam folder. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager