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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Great as always, except this darn review box that insists on me writing a novel to review them.
I found somethings I liked but do not order that often
I returned the bra and asked for credit to my credit card and it went through.
I ordered the same item in several colors. I received notification that one color was back ordered. The items that were in stock and available were not immediately shipped and I can understand that as a way of keeping shipping costs. What bothers me is that the items that were in stock were not set aside to wait for the back ordered item. The retail companies I have worked for all did this in order to ensure they were not out of stock on another one when the back ordered item came in. When the back ordered item came in for my order, one of the other colors had been discontinued and was out of stock. So, I can never get the item in that color even though it was in stock when I placed the order. This is very disappointing and I consider it to be an error in customer service. I am not happy about it at all.
Products were great thank you. Shipping was a little slow
It was fine. Better than going to the mall. *******
Great quality and fit and service. I would buy again
My experience was great. I had an exchange and it was very easy.
Size and type of undies did not pan out - way too big for me. I returned them and need a refund.
I'm not pleased with how it fits. Not very comfortable. I plan on returning it!
HerRoom was an easy website to navigate. The Goddess bras are my favorites, great support, long lasting, beautiful colors.
I received the order and returned because the size wasn't right. The people I dealt with were very helpful.
I like your products but am still having trouble finding that perfect size.
Took forever to get 2 bras, but finally received remand they were as advertised.
Ease of ordering and quick shipment of product. The company has a great variety of products and a competitive price.
I bought theses all cotton thongs from Her Room over the years…. I love them!
I got wrong order. Wrong size... when I call I was not offered a refund or do I want the right size the person said well its states when you order it may not be available so why fill and order get paid and the customer is giving you payment for what you have not what they want... Horrible
Only received one item out of three. Very frustrated.
Hello Phyllis - You have only ever placed a single order with us under your name and email address, and it was only for one item which we delivered to you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The item I ordered had been discontinued. I was so happy to find the bottoms to the top. It was a great experience, great price, and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heartha - You ordered a 1X value pack of 3 Rhonda Shear bras in assorted colors. The language states that the colors are random. Your complaint to us was not about the size but rather that you did not get the colors you wanted. When "assorted" is the color choice, this means the colors are random and not guaranteed. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager