HerRoomReviews 3,672

My sister ordered a pajama set for me. The pants came right away but the top took a month to get here. Then I ordered another pair and the same thing happened. Basically I have two pairs of pajama pants that got a month's worth of wear before I got the tops that match. I would have rather the order be on hold until the matching top came in than get one without the other. Just seems like poor planning...at the very least maybe ask the customer if they want to wait for shipment until it is complete.

Joyce & I were having a difficult time finding a short half-slip with a little lace on the bottom. We looked at the major lingerie sites & department stores, but came up empty. There were either size issues, length issues, just plain boring issues or totally unavailable issues.

I had a great experience ordering products from herroom.All items I selected and received were fairly
And reasonably priced.They were good
Quality and shipped in a timely manner
With shipping updates along the way.I will be a loyal customer for all my
Lingerie needs in the future Your service
Is great kudos to all at Herroom.I give
You 5 stars.

I've found some really cute items here and following the sizing guides has been straightforward and effective.

I received two tops, one didn't look at all like the photo. The advertisement gave the impression they were "sets" but the bottoms shown in the photos didn't come with the tops.
They did fit, so the sizing is accurate and I decided to keep them, but I'm not sure I'd purchase anything else from this seller.

Buyer Beware. I ordered two bras (exactly the same.) They came promptly and as soon as they arrived, I opened packaging containing one bra, tried it on, saw it didn't fit as expected, put it back in package and returned. I wore the bra only long enough to try it on -- less than three minutes. I paid $7.50 to return the bras (customers must pay for returns) and several days later got a refund for only one bra. When I queried customer service via text (you can't get through to a customer service rep by phone) I got this canned message:
"Please be advised that all returned items receive quality and hygienic testing. On the rare occasion when a return must be refused it's because it did not pass our testing and the returns department could not bring it back to a resaleable condition. I have no specific information on why your return was refused. Company policy requires that your privacy be protected. We can donate the item(s) or you can make a $10 payment to reship the item(s) back to you.We are dedicated to ensuring all our orders arrive to our customers in pristine condition. Thank you for your understanding."

After multiple attempts to talk to supervisor, customer service stopped responding. I was forced to open a dispute with my credit card vendor. Bottomline: If you try on an item it's deemed "unhygienic" and not eligible for a refund. I don't recommend doing business with this company,

Brand names products. I like that you are told right away if something is backordered. Delivered timely.

The items I ordered showed up very promptly and in good condition.

I ordered the four pair of colored panties. After three weeks, and not receiving them I talked with someone and told her I would take the white ones. I received them in one and a half weeks. I am well satisfied with my panties. They are exactly what I wanted.

I ordered my usual size bra, and it came way too small. I called for an exchange, and was told that it was take a minimum of two weeks to receive a new bra in a larger size. I paid $7 for the original order, i am paying $7 to return it, and another $7 to get a larger size bra! $21 on shipping. The item cost $40

What kind of customer service do they provide? NONE

They do not back their products once they sale them. Zero rating for pathetic customer service. For them the only thing matters is item arrived safe and without damage, after that you have to go through nightmare of poor service. I ordered 12 bras as I was changing my entire collection, they only sent 9 due to back order, fine, it happens.I know my size but still tried it on upon arrival, fit perfectly so I was happy.Thankfully I only opened 4 and next day was laundry day so I washed the 4 out of 9.Guess what, cotton shrinks to the level where I had hard time wearing them. I contacted their size expert and she suggested I should try one size bigger, so o ordered dozen of one size bigger, this time only washed 1 and it was ok even after 1 wash so I decided to keep the order.Even this time they only sent some as remaining were back ordered again.Now the messy part.I emailed their customer service and informed about the issue and in return I received generic email saying follow this link for return.Husband called the number for their customer service and spoke to a lady who was in no mood to talk friendly and eas cutting in between. She said you won't get refund for the washed items although they saw I immediately placed second order for one size bigger after chatting with their expert.so obviously I didn't wear them even once,she sent me wrong return label for the 2nd order although she was told clearly we are keeping that but we need to return the 1st order due to poor quality material which shrunk in one wash.so husband had to call again to get the right return label for the right product.She said she will escalate the issue to the office and she said she will get back to me.Late in the evening they simply sent an email stating office denied to issue the refund for the washed item,like seriously? They are worst when it comes to customer service,they just waited till evening for something that they already decided so just pretending that we will escalate to office and etc.Most unfriendly customer service agent who probably is the only one answering calls as she was not pleasant to talk to and both the times she is the same person who answered.If you can not back up the products you are selling, you should shut down rather than fooling people around.You should have stepped in and should have refunded in full and than you should have take the matter to the brand or manufacturer rather than not taking care of your customers.

Easy to find what I want and easy to make the secure order.

Smooth navigation throughout shopping and payment.