From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Easy to calculate size and to order. Excited to try the product.
Easy to calculate size and to order. Excited to try the product.
Site was slow while deciding & ordering. Once order placed service, status of order & expediency unsurpassed. Products I ordered were well made and as described.
Site slow however no reflection of service. First
Time at this site. Will comment upon receiving items
I ordered a certain bra size for my wife and I did not get the correct size I ordered. When I selected the correct size in the drop down menu, I thought that was the size I would get in the mail. When I reached out to figure out the issue, I was told that I didn't look up the size chart correctly. I was told that I should have looked at this brand and saw that it was UK and that I ordered the wrong size when the country sizing was not clearly marked in the drop down menu. Not only was the sizing not clearly marked, but I received very poor customer service as I was told that a simple exchange was not possible. This experience seems to be false advertising when the customer doesn't look in just the right spot in order to find the correct size. It was a horrible experience and I wish I would have never ordered it.
I usually will check out a product in a store to check for fit and see how it looks.
Then i come to HR and buy it for much less...
I usually will check out a product in a store to check for fix and see how it looks.
Then i come to HR and buy it for much less...
Very easy to navigate the website and quick delivery. Very pleased
It was very easy to navigate the website, find what I wanted, and then place an order. Prices very reasonable, too.
It was very easy to navigate the website, find what I wanted, and then place an order. Prices very reasonable, too.
Great site and easy shopping. Disappointed it ignored the discount code I was sent when I signed up.
Great site and easy shopping. Disappointed it ignored the discount code I was sent when I signed up.
All went well. Very pleased with both service and products.
I've always appreciated herroom for their great selection and have ordered from them in the past with no issues. However this was the first time I needed to return what I had bought and it has been a nightmare. I started my return back in May and it is July and they have the returned product, it says its complete but I have not received a refund on my credit card. You cannot get up with customer service. There's no number, only a contact form on their website that does not work. It just says "sending". On the occasions I have gotten it to work I never get a response back. Just an email saying they've received my request and then... nothing. They've tied up over a hundred dollars on my credit card for months now. After this experience I will be very cautious about ordering from them in the future and will not be recommending them to anyone. How they have positive reviews on here is a mystery to me.
Hello - Thank you for reporting this experience. I have a member of my team reaching out to you for resolution. We apologize for any inconvenience and will be reviewing our procedures with your return.
Kind Regards,
Wilma
Customer Service Manager
Not enough colors to choose from, send me a notice when you have other colors
This was easy and accessible for what I wanted. Thank you!
I have been trying to find the right size bra for a pre-teen family member. She is silently suffering because although she is small, her breast have grown so large within the last 2 years. So, I am hoping these bras will fit her. I hate to see her be shameful about her body. I have looked all over and have ordered bras who advertised size wasn't right or still too small.
Very easy to read, had the sizing chart which from my experience is accurate, especially if you measure yourself first. Love the various brands and styles.
Her Room has a great inventory including items sold out everywhere else and their sales are great. They restock items quickly and indicate in the shopping cart if an item is back-ordered and when it will be in stock again or if the item is discontinued that webpage will indicate that.
Her Room has a great inventory including items sold out everywhere else and their sales are great. They restock items quickly and indicate in the shopping cart if an item is back-ordered and when it will be in stock again or if the item is discontinued that webpage will indicate that.
It was very nice to see all the pretty bras, I love these bras.
Pleased to find these comfortable bras at a great price. The colors are fine, nobody sees mine, so a bargain for me.
I will never again order from this company. The bra I ordered didn't fit, and my return options were to pay 5.95 using their label, or pre-pay myself. Well, I pre-paid ONLY to find my refund was short changed an additional 5.42. Unethical!
Hello Donna - Actually, this is not what happened. If you will recall, you paid an additional $5 for expedited shipping which is not refundable. Your refund amount we returned to you is correct.
Kind Regards,
Wilma
Customer Service Manager
The transaction was smooth, however the color of the underwear was too pink.
Delivery was very good. Product is just what I needed, very comfortable. I have health issues and this bra makes a difference. I plan on ordering two more, immediately.
I removed items that were put in saving and tried to remove. Couldn't do it. Why?
I received a VIP 25% discount code but there was no place to add the code to my order. The discount code was HRVB6AEC4K and was good for 25% off. The discount expires on Sunday June 28. I would like to discount applied to my order, please
I received a VIP 25% discount code but there was no place to add the code to my order. The discount code was HRVB6AEC4K and was good for 25% off. The discount expires on Sunday June 28. I would like to discount applied to my order, please
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello - I am not able to research your comments because you carefully manipulated this review process to hide your email, order number and name. All I can tell you is that as a man, you probably do not understand the complexities of bra sizing. We clearly state the sizing convention of every bra we sell. A simple exchange is always allowed within our 30 day policy, and I am not able to research who helped you. Bottom line: welcome sir to the world of bra sizing!