Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I have struggled in finding a great bra not even a perfect one, just something to wear, never could find one that would fit, feel comfortable, or even do it's job... until now! I have bought more than I needed with HerRoom. They are beautiful comfortable and they do their job! Never buying anywhere else but here, HerRoom!
Company claimed Bra in return was in unacceptable condition despite being tried in only once. Then offered to charge $10 to ship back to me or donate to charity! $10 to ship a bra? Despite being a frequent customer, no wiggle room. Terrible customer service
The bra that I ordered which was my normal size but was way too big. I have asked for a refund that I have yet to receive.
Hello Tiff - We see you just initiated your return in our system. Your refund will be applied once your item is processed. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My experience with HerRoom has been good, but they need to review their shipper. I got a message from HerRoom that my merchandise was shipped bet I still have not received the package.
Ordered. Shipped. Needed to return. Customer service VERY RUDE, UNHELPFUL, PROBLEM UNRESOLVED. N E V E R ORDER FROM FROM THEM AGAIN!
Hello Barbara - Our chat history with you shows we explained how to initiate a return with us and provided you with a a link. You did not want to go through our return process which is required in order to send us a return. We are sorry you do not like our procedure.
Kind Regards,
Wilma
Customer Service Manager
Her Room is refusing to refund my money for a bra returned with tags on, in original packaging, unworn and undamaged. Their reason for refusing my refund is that I left "excessive skin flakes" on it after trying it on. I don't know how you determine if a bra fits without trying it on. I don't have a skin condition, so I imagine this is the scam they run in order to refuse refunds on returned bras in perfect condition. Buyer beware!
Hello Jennifer. You placed your first order with us for 2 items and then initiated a return and sent both back. Our return policy states the items must be in new condition. Your one item was unfortunately stained and had clear signs of having been worn. As we explained it did not qualify for a refund. Your second item was refunded to you in full. I hope this addresses your concern.
Kind Regards,
Wilma
Customer Service Manager
Love the true fit for large busted women the material is so soft and not binding
Thanks
Everything was as advertised. We are at the mercy of shipping companies.
I was so happy with the product that 2 weeks later I ordered 2 more of the same item.
I had the item # from original order. Popped right up.
I am so upset that the Her Room did not stand in back of their merchandise when I did not receive it.
Wilma,
Your reply to my review is definitely not helpful and incredibly insulting. Just because you or I or anybody sends tracking after shipping an item, does not mean it will be delivered to the proper recipient. I am 78 years old and live in a condo. Delivery people typically buzz me from the outside and bring my packages up to my unit. Maybe they buzzed the wrong unit, maybe they left it in front of the wrong condo, or maybe they just said delivered and kept the package themselves…. At the end of the day something happened to my package.
To speak about tracking dates to me means absolutely nothing. Based on what you wrote even if I called on the exact date it was "delivered" you and your company would not stand behind your item and provide any type of customer service.
Saying your company cannot be held responsible for the security of your deliveries is such a cop out and so disrespectful to your customers. Of course you can and you are responsible for ensuring safe deliveries. Are we as customers not responsible for paying for items, goods and services? Hey Wilma here's a crazy outrageous suggestion for you - how about shipping with signature confirmation? That way there's no confusion. And Wilma, what if you order an item from Nordstrom and you don't receive it for some reason? What do you think Nordstrom customer service would say? Or even WalMart who typically deal with a totally different customer base? Yes Wilma you're right! They stand behind their customers and their products! You know why Wilma? Again you're right, because they care about customer service, care about their reputation and believe that a happy satisfied customer will be a repeat customer - telling friends and family about how they were supported from that company, EVEN when something went wrong.
Your company is an absolute embarrassment! What would it have cost you to make this customer happy and satisfied?
Hello Betty - Our records show your order was shipped and confirmed delivered on July 27th. You contacted us on July 30th to say you had not received it. Unfortunately, we cannot be held responsible for the security of your delivery location. We timely sent you tracking information the day your order shipped. I hope this answers your question.
The detailed fit analysis on each item gives me more confidence that I can choose well for my personal needs and preferences.
Excellent quick shipment
Very happy
Will order again
I returned an item and you said you couldn't return it. I never opened it or tried it on as it didn't match the bottoms I had. I have ordered and spent thousands of dollars on your site. I am no longer going shop on your site and will tell all my friends ans we will take out business to Bare Necessities and other retailers. It is sad that you are no losing a long time customer over a $50 return. Please know that I will tell everyone I know and continue to spread the word on how you treat your loyal customers. So disappointed in you.
Hello Nicki - Our records show that we accepted your returned items and gave you a full refund but for one item which had significant stains on it. As our policy states, a returned item must be in resalable condition in order to receive a refund. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Half of the order "shipped" according to an email on 7/13/2021. It did not arrive. I hoped it would be included in the package, one half of the order, that was delivered to my home on 7/28 or 7/29. Tracking it on line was a challenge.
Hello Alrene - Your 4 piece order had 2 items that were on back order. You even checked a box confirming you were aware of this. We have shipped you your in-stock items and that is what arrived. Your 2 back order items are due in shortly. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Was looking for a slip for culottes and found it here! Also I work a very physically active job and have a hard time finding sports bras in my size that are tough enough for the job. I have founda wonderful sport bra at a great price! Secrets are sooo expensive! Her room is a great resource for women's undergarments? Enjoy
Perfect size, color and item. Delivery went smoothly. I would buy again from here
They deliver fast at a great price.! They always have the items I am looking for in my size
Easy to order. Good communication. Happy with the items I ordered
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager
Hello Elisa - We are very sorry to have to respond to your comments in a public forum, but here are our notes. Your one item returned to us contained a disturbing odor and clear signs of being worn. We therefore told you your return was refused. We explained our 2 options on a refused return. The first is we have a woman's shelter who will take these returns. The second option, is we can return it to you. There is a $10 processing/shipping fee to return it to you. I hope this answers your question. And again, we are sorry to have to outline our position in this public forum.
Kind Regards,
Wilma
Customer Service Manager