From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Liked the size finder features and universal size information
Liked the size finder features and universal size information
The customer service person (Windy B) was curt to the point of rudeness. When I indicated that I had had a bad experience with a customer service chat that was closed mid-conversation before the issue was resolved Windy did not apologize or even acknowledge that complaint. Throughout the chat I had to continually solicit information rather than a normal, helpful customer service exchange where the person is trained to volunteer information. It felt like I was attempting to get information out of a pouty, recalcitrant child. Absolutely bizarre and very frustrating.
I never received my order and upon inquiry was told it was delivered to a different town. I checked and there is no such address in that town. They refused to return my money. I will spread the word not to do business with them.
Hello Jayne - When you placed your order, you entered an address that you have told us was a mistake. Unfortunatley, your order had already shipped. Tracking shows ithe package successfully delivered to the address you provided. WE will inform you the moment the recipient of the package contacts us. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I DON'T GET HOW THIS COMPANY HAS WON AWARDS FOR THEIR CUSTOMER SERVICE WHEN THEIR CUSTOMER SERVICE IS JUST AWFUL! I NEVER RECEIVED MY ORDER, CALLED HER ROOM FOR HELP AND THEY DISMISSED ME. I HAD TO FILE A POLICE REPORT ABOUT THIS AND I'M TRYING TO FOLLOW UP WITH THEM AS SUGGESTED BY THE POLICE DEPARTMENT AND MY EMAILS ARE NIOT BEING RESPONDED. WORST EXPERIENCE EVER
I tried this website ONLY because of the great customer service it was showing it had. I don't know WHERE they are getting such high ratings from because their customer service is disastrous, unhelpful and careless. If I could give them 0 stars I would. They seriously don't deserve any. My order was misdelivered and customer service refused to help me locate my order, or issue a refund or a replacement. They simply washed their hands with my issue and were completely indifferent about my situation. The 3 times I have called, my experience has been the same. All 3 times I have requested to speak to a supervisor and I'm always told that I will receive a call back within 24hrs and no one ever calls me. When you ask them to transfer you to one, they always say that no supervisor is available at the moment. Advise, don't spend your money at this retailer, shop elsewhere where you are actually valued and respected.
AND TO RESPOND TO WHOEVER SAID I SHIPPED MY ORDER TOI AN ADDRESS THAT HAS A MAIL ROOM, THAT IS COMPLETELY INNACURATE. THIS GOES TO SHOW HOW LOUSY OF A JOB YOU ALL DID! BECAUSE I HAD THIS ORDER SENT TO MY OFFICE AND I'M THE ONLY ONE IN MY OFFICE, THERE IS NO MAIL ROOM HERE!
Del8very of the products took way to long. I almost cancelled for late delivery. I expect prompt delivery
I have been very pleased with my purchases, especially the swimwear. Everything has fit so I have not had to return anything!
Prices are good and a necessary return was handled promptly and satisfactorily.
Found what I needed easily. It is nice to know you have what I am looking for with only a few clicks.
I sent back two bras because I ordered a wrong size and ordered two more. I only received credit for the return on one bra. Very disappointed.
Hello Teresa - You did return two $9 bras and used our pre-paid label which deducts $5 for shipping. This is why your total was less. I hope this answers your question.
The products were very good but it took 46 days to receive the bras. Not happy about that.
Hello Barbara - You have a highly unusual bra size. During our check out process you were informed 3 times that the items you are ordering were pre-ordered items and would be shipping out 3 weeks later. You even checked a box during your check out that you accepted this. We kept you informed via email twice of the status until they were shipped. We are sorry you do not like the delay.
Kind Regards,
Wilma
Customer Service Manager
I've used HerRoom to make several purchases over the years for my wife. She's never been disappointed and neither have I. Quality of both product and service is FIVE star!
I've used HerRoom to make several purchases over the years for my wife. She's never been disappointed and neither have I. Quality of both product and service is FIVE star!
Delay in getting items of at least 30 days. When I received the product, I discovered their sizing is way off... at least one size smaller than any other similar items and size currently in my wardrobe. I will not use the site again. The product seems like it would be good, but since I washed them I can't return them...
Hello Roberta - While placing your order, we made you aware of the delayed shipping date 3 times and you even checked a box stating you understood your shipment would be arriving in 30 days. The Vanity Fair panties you purchased have 15 all 5 star reviews. We are sorry you don't agree. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I bought 2 black pettipants and a short black slip. They all arrived fairly quickly, and fit well. Sizing was true to size. Prices were less expensive than zulily. I am very happy with my purchases!
Her Room has very good products at an affordable price. Win win!
Her Room has very good products at an affordable price. Win win!
Received all items on time. Items are high quality-will purchase again!
Successful However, I returned the merchandise due to a poor fit.
Unfortunately I had to wait months for part of the order to be delivered. Other than that, it all went well.
Good selection, easy to navigate site, and it arrived in a timely manner.
Well it took forever... but that is the new normal. I got a bra that is slightly different than what I thought I was getting. 2 of the 4 items ended up being out of stock. I do however like the fact that when I emailed this company responded PROMPTLY. Would I order again. Likely yes.
Customer service would not even acknowledge that an order was placed. Paypal is saying they are waiting for Her Room to accept it. Not my error! I requested to get help with expediting ($5.00 extra charge) because I felt this was not my error and they declined and were not very customer friendly. My new order is now pending and I hope to get it soon. I have to say I have never had a bad experience with you and by all my stuff here. I hope this was an isolated incident and customer service becomes great again! Thank you for your time to listen. I have asked for a manager to call me back. We will see.
Customer service would not even acknowledge that an order was placed. Paypal is saying they are waiting for Her Room to accept it. Not my error! I requested to get help with expediting ($5.00 extra charge) because I felt this was not my error and they declined and were not very customer friendly. My new order is now pending and I hope to get it soon. I have to say I have never had a bad experience with you and by all my stuff here. I hope this was an isolated incident and customer service becomes great again! Thank you for your time to listen. I have asked for a manager to call me back. We will see.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer. - With respect, our Windy is a highly professional Customer Service Representative and has been with us for many years. She is nothing as you describe.
Your order has 2 very different billing and shipping addresses. We were calling for verification. The system timed out as we were waiting for you to come back with the information needing to ship your order. Your order is now released and has shipped the same day. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager