Developed in part with a grant from
the National Science Foundation
  • Bookmark

    Helping-Hearts.org

Helping-Hearts.org
Corporate Values

Overview

Helping-Hearts.org has a consumer rating of 1 stars from 1 reviews indicating that most consumers are generally dissatisfied with their purchases. Helping-Hearts.org also ranks 17th among Home Care sites. The most common issues with Helping-Hearts.org are around customer service, which is not as good as expected by some customers.

View ratings trends
How would you rate Helping-Hearts.org?
Top Critical Review

“The service and attention started out OK, but...”

Tim G.
6/25/14

The service and attention started out OK, but didn't continue that way. After using their services for about 7 months, I am getting a clearer picture. I wish I had done more research before contracting with them, and recommend that others do so before signing up with them. We were in an urgent need to get somebody to help with my parents, so we rushed into it. I want to share what I have learned, and hopefully it helps you make a more informed decision. First, they claim to be a non-profit, which may be legally correct. But I find that hard to accept. They charge a high price for in-home care (over $20/hour) but pay their care givers less than half that amount, with no benefits. Somebody is making lots of money, but it sure isn't the care givers. As a result, they have a hard time attracting, retaining good employees and keeping them motivated. The quality of the care that my parents receive is not what I expect, due in large part to the low pay. Second, I found that they are not reliable in their staffing. I need to rely on having a care giver present so I can go to work. I cannot afford to get a last minute phone call telling me that nobody is coming. This happens much too often. I found out that some of the times, they knew in advance and just didn't bother to let me know. I would have appreciated some advance notice. Given the price they charge, I would expect them to be much better. But since they pay their care givers so little, it is hard to keep them motivated. Third, there is a lot of variability in the diligence and attention of the care givers. Some of them are good, but many are downright lazy. They spend most of their time watching TV, and not working. But then again, if they only pay slightly more than minimum wage, with no benefits, it is difficult to find people with an honest work ethic. I could continue with more details, but I think I have made the point. It makes me wonder why I have been paying so much and getting so little. I am looking elsewhere, and the options look promising. I wish I had taken the time to do more research before, but we were in a tough spot at the time. I might need to do the scheduling myself, but the overall result will be better and less expensive. I hope this helps if you find yourself in a position where you need in-home care.

See critical reviews

Reviews (1)

Rating

Timeframe

Other

timg22
1 review
2 helpful votes
June 25th, 2014
The service and attention started out OK, but didn't continue that way. After using their services for about 7 months, I am getting a clearer picture. I wish I had done more research before contracting with them, and recommend that others do so before signing up with them. We were in an urgent need to get somebody to help with my parents, so we rushed into it. I want to share what I have learned, and hopefully it helps you make a more informed decision.

First, they claim to be a non-profit, which may be legally correct. But I find that hard to accept. They charge a high price for in-home care (over $20/hour) but pay their care givers less than half that amount, with no benefits. Somebody is making lots of money, but it sure isn't the care givers. As a result, they have a hard time attracting, retaining good employees and keeping them motivated. The quality of the care that my parents receive is not what I expect, due in large part to the low pay.

Second, I found that they are not reliable in their staffing. I need to rely on having a care giver present so I can go to work. I cannot afford to get a last minute phone call telling me that nobody is coming. This happens much too often. I found out that some of the times, they knew in advance and just didn't bother to let me know. I would have appreciated some advance notice. Given the price they charge, I would expect them to be much better. But since they pay their care givers so little, it is hard to keep them motivated.

Third, there is a lot of variability in the diligence and attention of the care givers. Some of them are good, but many are downright lazy. They spend most of their time watching TV, and not working. But then again, if they only pay slightly more than minimum wage, with no benefits, it is difficult to find people with an honest work ethic.

I could continue with more details, but I think I have made the point. It makes me wonder why I have been paying so much and getting so little. I am looking elsewhere, and the options look promising. I wish I had taken the time to do more research before, but we were in a tough spot at the time. I might need to do the scheduling myself, but the overall result will be better and less expensive.

I hope this helps if you find yourself in a position where you need in-home care.

Q&A (0)

Questions? Get answers from the Helping-Hearts.org staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

How do I know I can trust these reviews about Helping-Hearts.org?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Helping-Hearts.org?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business