HeliPal

I believe that Helipal is an amazing website. I bought a storm racing drone and it was in perfect condition. I had a nasty crash and blew one of the motors, we emailed Helipal and they sent us 4 replacements for free without question. They usually respond on time but it is difficult with the time differences. For all of you people saying that your GPS is broken it is not Helipal's fault, it is the supplier that has made it incorrectly.

I was a little wary buying from Helipal.com after reading the reviews here. So after receiving my DJI Spark remote and portable battery charger in double quick time I headed here to write this review. The portable battery charger was out of stock so they sent me the remote separately which arrived in Sydney in four days. They then sent the charger a week later when it was in stock with no extra shipping costs. They communicated with numerous emails. Very happy customer!

I've ordered two SRD 370's as well as replacement parts as well as parts for upgrades. Everything arrived within a week in perfect working order. With all the complaints about defective parts, they send out a lot of stuff there are obviously going to be a few defective parts. It just seems that people who have a negative experience are much more likely to post a review. I couldn't be happier with helipal, they've answered all my emails quickly and in great detail and the drones I purchased are amazing.

After ordering over 1500$ worth of equipment using PayPal. They refused to ship our order until they received a copy of my utility bill? WTF? PayPal confirmed they received the payment. So why wouldn't they ship it? Fraud! Don't do business with this company. Untrustworthy!

Despite what their site says or what any of the employees suggest, you will never receive your order in the timeframe that is suggested by HeliPal.

If your product arrives at all, it will be shipped by the cheapest and slowest method possible.

DO NOT PAY FOR FASTER SHIPPING!

They will just keep the extra money and the delivery will still likely take 6 weeks or more.

Customer service contact is futile.

Employees must get tired of spewing the same drivel that blames the postal system (with no proof BTW), because they always offer the same excuse in almost the same syntax every time!

If you do not mind waiting for a few months to get your purchases, you may find value here. Otherwise they are only good for wasting a LOT of time.

I recently purchased a Walkera RC Helicopter from HeliPal and the total experience was flawless. There website is extremely easy to navigate and the customer service is outstanding. I had concerns about my purchase, if it was the right RC Helicopter for me since I am a novice. There was no pressure to buy that particular RC Helicopter and was given other options that would fit me better if I chose at a significant reduction in the total price. That showed me they are not there to sell the highest priced merchandise but are there to guide there customers toward the product hat fits there needs best and they will enjoy. My purchase arrived 3 days after I ordered it and was exactly what I was hoping for.I would definitely recommend HeliPal to anyone looking to buy any RC product.

Other than the terrible customer service and shoddy workmanship of their products, helipal reps (namely jackey lee) couldn't give a flying f**k about you. I've been in need of a main deck for my srd260 for quite some time and after several requests to helipal I receive a response that the part is no longer available. It and the srd260 have been discontinued. But they are still selling the remaining units they have. Wouldnt it be so easy to disassemble a particular unit to keep a loyal customer happy? Nooooo. Can't do that.

I ordered a SRD 280 RTF. Never flew a drone before a day in my life. Needless to say my 3rd try on flight ended up 1000 feet in the air, lost control and hit the ground pretty hard. Got ahold of them and they said to send it back for repair. It cost me $80 to send it back with the the 3 day shipping. They received it on a Wednesday and the following Tuesday I got an email from them letting me know the repair was complete and to send $40 paypal. To make a long story short the $40 covered the repair and shipping back to me, with an email and tracking to let me know when it shipped and when it was to arrive. WOW!
I learned how to fly and am in the process of ordering another new drone from them. There customer service is excellent and I wont buy from anywhere else. Highly recommend them to all drone enthusiast and newbies.

This appeared to be a well organised web site with well thought out details of their products and spares. Placing an order was easy, but contacting them since has become difficult. Upon attempting to send an email, it was subjected to a security code, which was impossible to copy. Hence an email could not be sent. I placed an order on 02 April 2010, which should have arrived by special postal delivery within 3 / 4 days. I am still waiting for the order to arrive.

We purchased 2 storm racing drones with GPS last week. Shipping was fast everything came ready to go. Read all the instructions carefully watched numerous videos on proper start up and set up. One of the drones worked excellent the other had some issues with the gps. First flight it flew ok then decided to take on a mind of its own. It went up about 50 feet and would not come back so I shut down the remote to initiate the return home feature. Which worked excellent on the 1st drone. Not this one. The drone full throttled out of sight and disappeared. $700 down the drain. Customer service is slow to respond and keep going back and forth on what went wrong. It was completely a gps malfunction and not an operator error. We will continue to post bad reviews until this issue is fixed. Not only did the drone take off and disappear but it flew away into a neighborhood somewhere and could have injured someone.

I recently purchased my first scale from the site and it has been a nightmare. After researching the boards, I discovered I was not the first to suffer from this issue and finally contacted technical support. After 3 or so emails back and forth, their spokesman, Jacky told me it sounded as though the heli receiver was bad and I needed to return the heli for them to confirm. No return information was ever provided. After several weeks of my emails going unanswered, they finally contacted me once I involved PayPay. The company claimed they had lost contact and just recently found all my missing emails.

Ordered their storm premium FPV. In their description they state " no extra parts needed, no soldering" Sounded good so I ordered it. Well there is no way to power this thing without soldering. I contacted them and then they tell me to watch the video to install, which has a lot of cutting wires and soldering. They also suggest buying a separate battery. Does that sound like it's all inclusive with no work other that plug it in and go, which us what hey claim. I asked for a refund and all they do is say "watch video". I didn't realize I wasn't dealing with a N. American company. Big mistake. Don't buy anything from these people. They're are deliberately misleading you. Poor poor customer service.

I bought the sdr370 for over 900 us dallars. The naza v2 does not work at all. No gps. I took it in and numerous hobby shops said I got ripped. They never offered to help, all they say is send a picture. I am so sick of hearing that. I have a very big mouth and I will tell who ever I can about this company. I feel I got totally ripped off. I wanted them to send me a new unit never got a respond and I'm not out for a handout but I spent 900 plus for it. And the GPS does not work at all. I got a lemon, and I read other reviews and heard the same about the gps. It's like they sell street fair $#*!. I will make a good utube video about my story so others don't Germany ripped off. I always thought they were smart and intelligent people but I guess not. What comes around goes around and they will realize that someday. Thanks and sorry. Andy kiefer

After clicking to purchase a helicopter from their website, I used their convert to CAN$ from US$ and it gave me a conversion that was WAY OFF (by about $40). I didn't realize this so I proceeded to PayPal. Upon figuring out the mistake on their website(unfortunately after paying through PaypPal), I e-mailed them and they gave me a complete runaround! They blamed it on me for clicking convert to CAN$ on THEIR website, saying it may not be up to date with current currencies. They've done nothing for me, and the helicopter is in transit from Hong Kong. Thanks HeliPal! Choose a different company.

If I were you, I would go somewhere else for my hobby supplies. The customer service from the store is not good and their policies show more of a self-interest instead of interest in the customer. I ordered some motors and a few other parts for a DJI Phantom 2. They said they were in stock, however more than a week went by and they had not been shipped yet, so I took the initiative and called. They told me that they would be coming in on Thursday or Friday.
The weekend came and still no shipping confirmation. Meanwhile, since my order had not shipped I decided to cancel one item from that order... that had not yet shipped. They charged me a five dollar restocking fee for an item that never left their store. Finally, I got a shipping confirmation the following Tuesday for an order that should have shipped two weeks previous.
Overall, not a great experience. I actually would spend a little more at a place like hobby King instead of using this store again, although, actually are not the cheapest on all items.