Heirloom Roses

**UPDATE: Since I wrote this review and the business responded, I have been in touch with them. They have now issued me store credit for the 2 rose bushes that died. This is fine with me since I only wanted them replaced, not money back. Therefore I am upgrading my review to be more favorable. Ty, Gina. I do appreciate it
I bought 6 rose bushes. The last 2, I had to wait a while for shipping which was no problem. However, the last two also died. They were treated exactly the same as the others I received. I suspect they were not fully ready to be shipped. I could even accept that, however they will not honor their return/replacement policy. I thought the roses from this smaller company would be superior to others, but now I will go back to Jackson & Perkins. The roses aren't as expensive, they have superior customer service, and they actually stand behind their products and guarantee. Boo, Heirloom Roses. At ~~$100 for 2 rose bushes +s/h, you should be ashamed of yourselves for not honoring your guarantee.

I get my roses plants $60 each Oh so disappointed- the all are to tiny
Get to HD store get BIG NICE roses for $12 same with same name that selling at Heirloomroses.com DO NOT BUY ROSES FROM THEM, they selling roses that is so tiny it will not survive with out special nursery care, it will not survive hot summer and specially winter time, they need to be in nursery few more year to be strong to plant outside. Below photos from them ( very small rose) and rose from Homedepot store. They publish my photos upside down, and same how I can not able to correct it, so any way DO NOT BUY FROM THEM!

I have NEVER experienced WORSE customer service in my life! This company, like most companies in California, are horrendous regarding responding to queries & the EXCEEDINGLY LONG TIME IT TAKES A RETURN EMAIL WITH A GD STRAIGHT RESPONSE. I've never been so mislead about my shipment. I ordered my roses on March 27TH. IT IS NOW MAY 21 that's two $#*!ING MONTHS TO EVEN KNOW IF MU SHIPMENT WILL EVER BE SENT!
GOOD $#*!I G RIDDANCE EITH THIS SORRY $#*! COMPANY

Another great order of roses received! Ordered 2 Darcy Bussells and a Tess D'Urberville. Both arrived healthy and have been planted in ground. Looking good so far!

There are multiple complaints about this company! If they send you inferior plants, you have absolutely no recourse in spite of their "guarantee". You will be required to fill out MULTIPLE forms, submit pictures, fill out more forms, only to be denied a request for a REPLACEMENT (not a refund) and you will have to pay to ship even if, on the RARE occasion, your request for STORE CREDIT is honored!

I had trouble using rewards points toward my purchase while using the Earth Day discount. A representative contacted me by email offering to apply my rewards to my order. Problem solved. Very easy.

Today I received the catalog which I requested. I have just browsed through it, marking the many pages I'm interested in. So many wonderful products from which to choose. Shall be ordering soon.

Perfectly packaged and very well protected. Starts were well moistened. I was surprised about the lack of leaves until I watched you very informative video. That is very helpful.

Heirloom has quality roses. The way they are shipped is second to none. The company's customer service is excellent.

I can't say enough good things. I wouldn't go anywhere else fir my roses.

I was so happy to find this site. The variety of roses offered and descriptions of the rose types was extremely helpful. My roses arrived in excellent shape and when expected.

I was an avid purchaser. I spent maybe about 3k total. All of my roses died. They also gave me attitude when I sent them an email asking for a replacement. They lost a good customer

We received our roses exactly as described in the video. We planted them in the planters near our swing arbor and they are already showing leafy growth.

I found the shopping and delivery experience to be great. I will assume the roses will grow to be beautiful as predicted!

Love shopping at Heirloom Roses. Buying roses from Heirloom Roses for twenty one years and don't have any regrets. A few were not to my expectations, but overall a pleasant experience.

All of the videos were extremely helpful in receiving the roses, unpacking them, planting them, watering them and feeding them. Also, we appreciated the shipping updates, as we are on the East Coast.

Bought roses and they were never shipped out. Says my order was canceled and it never shipped but no one will respond to my emails. All that money down the drain

I ordered for roses, and they were package beautifully by planted them the same day according to the directions. I can't wait for them to t grow and bloom!