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HebeosReviews 5,158

3.4

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,835
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11,273 reviews
California
1 review
0 helpful votes
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Love
November 16, 2018

I can't even begin to say how much I love my wedding dress, it was certainly a huge hit at my wedding. It fit perfect no alterations needed. I love my dress.

Date of experience: November 16, 2018
Washington
1 review
0 helpful votes
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Gorgeous affordable dress
November 16, 2018

I have to say that when I bought the dress I was really skeptical, it looked so beautiful on the page, but I had my doubts about the real thing. But when I opened the bag, I was so impressed! I got the green and in person is even prettier! The lace is so soft and it has a very good quality. When they got notice that the dress was delivered they sent me a mail asking if everything was all right, that gave me peace of mind! The whole process was perfect!

Date of experience: November 16, 2018
Texas
1 review
0 helpful votes
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Amazing!
November 16, 2018

I loved this dress! It looks way better in person than online. Very elegant. I received a lot of comoliments. I wore it for my mothers 60th birthday party. Dress was very comfortable and easy to move in. The lace is bomb. Im 5'7" and it was floor length wich was also a plus for me.

Date of experience: November 16, 2018
Ohio
1 review
11 helpful votes
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I had to no hope that this would fit just because I'm such a pessimist when buying clothes online. BUT MY GOODNESS.The dress is SO PERFECT. I literally can't scream this enough. The size guide was on point as well.The dress brushes the top of my shoes, so no heels are needed (thankfully). The top is stretchy and fitted/super comfortable. The inside layer of the skirt is made from the softest/heaviest jersey material, so it's super comfy. The dress is made beautifully and the quality is way better than I would have ever expected for the price. It literally feels like I spent a couple hundred on this dress.

Date of experience: November 16, 2018
Missouri
1 review
1 helpful vote
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Hebeos only sells replicas of the pictures shown on their site. It is not the same quality. The pictures of their dresses are taken from real people and not what they actually make ship to customers. I would not buy from them.

Date of experience: November 16, 2018
Washington
1 review
0 helpful votes
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The dress is stunning. The ONLY downside is that the material takes a while to iron out, but once those wrinkles are gone, it's just magnificent. I added a belt, because I add belts to just about everything to accentuate my waist, and it looks like something that is upscale and expensive. TOTAL STEAL! I wore it to a wedding and received many compliments from the guests and the servers! It's also a PERFECT fit. It wasn't too tight, it wasn't loose, it was perfect to be comfortable and pretty. Beautiful dress!

Date of experience: November 15, 2018
Florida
1 review
0 helpful votes
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The dress was beautiful and great quality! I was impressed and very pleased! It even came on time! Im giving 4 stars because i gave measurements to fit my body, and the dress still came a little too big, so i still had to get it altered. Otherwise, im overall happy with this purchase! (btw, there is a huge train that comes with this dress. HUGE. I ended up having to chop it off with alterations)

Date of experience: November 15, 2018
GB
1 review
1 helpful vote
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Dress does not look as stated.
Does not fit at all and the customer service is dreadful.
Spoke though chat service, gave me no time to give exact measurements and sent standard dress in post and told me to pay for tailoring.
The dress looked tatty and had to throw in bin as they won't refund or have a return service.

Date of experience: November 15, 2018
California
1 review
1 helpful vote
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Very nice dress!
November 9, 2018

We have never ordered a dress like this online, and were very nervous, considering what we normally have to pay for formal dresses, but we could not have been more pleased! The embroidery and beading were very nice. We did take out the front panel along the neckline, which I think gives the dress a more elegant look. The shoulder straps were too loose with her shorter torso, but I easily took them up at the seams by just folding them over once and making simple hand stitches. I would most definitely recommend this site.

Date of experience: November 9, 2018
Illinois
1 review
0 helpful votes
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Just as you expect it!
November 9, 2018

So I was in love with my dress. My dress came exactly as the picture, the material was amazing it had double lining and double fabric I loved it, it came earlier than expected. The only things I did not like was that I ordered the wrong color (my fault because they are specific with their blues), the breast area was very very very low cut so I took it to a tailor and they could not do anything so my boyfriend had to sew some extra fabric in the dress to cover my breast so they will not pop out. Overall everything worked out with the dress and I enjoyed wearing it.

Date of experience: November 9, 2018
California
1 review
1 helpful vote
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My sister and mother ordered their dresses from here for a wedding. When the dresses came, they were waaaayyy off. They were falsely advertised. We emailed them and they responded very unprofessionally. Don't waste your time here.

Date of experience: November 8, 2018
Texas
1 review
1 helpful vote
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LOVE MY DRESS!
November 7, 2018

This dress came exactly how the picture looked! I was so scared ordering online not being able to try on before you buy something always worries me! But the only thing I needed to do was get it dry cleaned to get some wrinkles out, but after that it did NOT disappoint one bit! Definitely will order from here again! I did get mine custom ordered to ensure a perfect fit!

Date of experience: November 7, 2018
New York
1 review
1 helpful vote
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I bought this dress for my sister in-law's outdoor wedding in which I was a bridesmaid. It was comfortable, looked great (especially for the price), and it fit pretty well. My only complaint is that the bust was looser than I'd like. It didn't really bother me much since this dress was only going to be worn for about 2 hours of my life and then I'd never have to wear it again. It looks great in photographs and was very flattering on my chubby body. If you need a cheap bridesmaid dress that still looks great and does the job, get this dress.

Date of experience: November 7, 2018
Florida
1 review
4 helpful votes
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Definitely guys please consider ordering your dream dress from here, I had a horrible and very disappointed experience. The pictures could talk for me. VERY POOR QUALITY!
Then when I tried to make the return they wanted me to send them my measurements and then they reply they can't give me a refund when my main problem was the color of the dress and the poor quality. They told me to get it tailored. They came back with only 10% of the refund, then after the back and forth 15% and since I wasn't having it. They stopped there. I see most of the bad reviews that I have read they had the same exact problem. Oh and they way they delivered the dress like it was a piece of rag. They also took almost a hole month... China? Think about it twice?

Date of experience: November 7, 2018
Texas
3 reviews
8 helpful votes
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Terrible ser
November 7, 2018

I had ordered the dress for my daughter she actually doesn't need the dress after all. I asked to cancel the order all they will give me is the shipping cost back. I asked what if i wait until get the item and return it. I was told not all items can be returned. So really only items that can be returned are ones if the company did wrong. Sales Should be listed as final sales. They have no customer service they are thieves taking your money. I have ordered online at several places and always have been able to return no matter what reason is. I will never deal with this company again.

Date of experience: November 7, 2018
Utah
1 review
1 helpful vote
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Great for a formal occasion! Fit was very nice and the material felt like high quality. Great dress for a very reasonable price. I had mine hemmed because Im only 4'11", but thats normal for formal attire with my height. I would definitely buy this brand again!

Date of experience: November 5, 2018
Pennsylvania
1 review
5 helpful votes
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Scam...
November 4, 2018

I ordered a dress from here and the dress was not even the color I ordered. Customer service wanted to go back and fourth with me telling me that it was and that it might be the picture quality on my phone... ummmm no... the dress was 5 sizes to big. The refused to have refunded me my $189.00 I spent on the dress and the told me to mail it back of I wanted my money back which they only were willing to give me 50% of my purchase an shipping was $45.00 to even send... dont ever order from here... after they got tired of me calling they began to get rude... dont ever order from here... they are from china n just plain out scam artists... so upsetting

Date of experience: November 4, 2018
California
1 review
0 helpful votes
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Very comfortable
October 30, 2018

Arrived quickly and was exactly as described. It ran a little bit large, but the gathering in the mid section allowed for it to be a little loose and not noticeable. The zipper slit was also a fun addition, I was worried it would look like an actual zipper but unless you were staring up close you didn't notice. I wore the dress to a wedding and was comfortable the entire afternoon and evening. The burgundy was more of a red, but the color popped and I received compliments all night!

Date of experience: October 30, 2018
Illinois
1 review
1 helpful vote
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Highly recommend
October 29, 2018

Absolutely loved the dress although the bust could have been a bit tighter but that maybe my fault for not ordering a size 8 I didn't realize I was so small because I have big hips I was worried. I didn't have any alterations done because I really didn't feel it was worth doing because the dress still looked great.

Date of experience: October 29, 2018
Georgia
1 review
2 helpful votes
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BUYER BEWARE!
October 28, 2018

I got a 119.00 dress. The picture is a wine red. Got it and it was Candy Apple. Emailed them and will not let me return. I sent email after email and it's all different people and it's a cycle of them saying the same thing. Only offered a 20% refund! And when you leave a review on the site and it's negative they won't post it! DO NOT ORDERFROM This SITE!

Date of experience: October 28, 2018